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Microsoft Store Reviews

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TopCashback members who have made a purchase from them have rated Microsoft Store three stars out of five overall. Customers who have left positive feedback state they did so for reasons such as the great prices found on their website, the superb products and service offered and because they received a “fantastic deal on a fantastic product”.

Other positive reviews highlight the fact that their item was delivered before expected or the customer had enjoyed a smooth renewal of Office 365. In terms of cashback, not only are many members happy with the amount they receive, but others have left comments such as “tracked within hours, cashback received promptly”, “always tracked first time and always moved to payable fairly quickly” and “really happy with how quick it became payable”.

Despite having a ‘bad’ overall rating, positive reviews left on Trustpilot commend Microsoft for their world-class support in replacing a faulty product within three days and the very helpful customer service received when someone contacted them about an issue with delivery.

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Microsoft Store Reviews
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Beware, i just purchased a kinect and it looks as though they only pay cashback on the pre-VAT amount purchased... i am submitting a claim - you have been warned!
  sKuKs | 06 Dec 2010 Report Abuse
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Tracked fine initially. I ordered Kinect, listed on their website under 'Accessories'. Now for some reason they have declined the cashback (amount has changed to 0.00). Wish I had read some of the other comments on here. Honestly, just don't bother to expect the cash back, use another retailer if possible.
  benf90 | 15 Nov 2010 Report Abuse
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Top Cash Back: "Microsoft Software Purchase 15% Cashback" Actual Cash Back: 5%
  webbz | 30 Aug 2010 Report Abuse
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It takes so long for this merchant to honor the cashback. also miss-tracking as well.
  ukming | 06 Aug 2020 Report Abuse
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Took nearly 4 months to receive confirmed payout
  SL8732 | 13 Jun 2019 Report Abuse
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purchased a 950 with the around £50 cashback deal (can't remember exact figure) tracked at £10.89, never uplifed, became payable but considerably less than initally advertised
  stead | 03 Dec 2016 Report Abuse
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Cashback was nowhere near what was quoted at the time of purchase sadly.
  Priodev | 01 Oct 2016 Report Abuse
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The cashback tracks quickly but the actual Microsoft Store has the worst customer experience ever, ended up returning the entire order as they sent me a used product with scratches not the new Surface Book I'd ordered. Returning it required 5 calls and 2hrs on the phone.
  plewis00_uk | 27 Sep 2016 Report Abuse
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not sure why this is a faster paying merchant, my transaction still has not been verified a month after the purchase
  gertgrobler | 16 Jun 2016 Report Abuse
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The listing said that the fixed amount wouldn't track but would be credited later (£40.40 for a bluetooth mouse, instead of the usual percentage based amount). I let it go through and the much smaller percentage based amount tracked. I waited for it to be updated but the smaller amount was paid. I raised a successful claim and was paid the full amount many months later. So only two stars based on having to raise a claim and the long wait for the payment.
  RossMcL | 11 May 2016 Report Abuse
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Didnt track properly, took 6 months to get my cashback
  SarkyStarkey | 20 Apr 2016 Report Abuse
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Very slow paying and required multiple chases. Avoid.
  a153075 | 19 Apr 2016 Report Abuse
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Advertised as £70 cashback for a valid purchase of a Surface Pro 4. Bought the Pro 4 as a result and it has been stuck at ~£50 ever since. I feel very cheated.
  fras78 | 13 Apr 2016 Report Abuse
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Very poor .... was expecting a lot higher amount back as they claimed to be giving 20% at the time in fact I received under 5%. I lodge a claim 6 months ago and nothing has been done about it so far . Will not be using Microsoft again.
  RyanHarbo_ | 17 Jan 2014 Report Abuse
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Like many others I received much lover cashback than advertised. Purchased some hardware with cashback advertised at 7.57% and received only 2.52%. I submitted a claim and has been waiting for nearly 6 months already. AVOID, very unreliable!
  macieku | 23 Mar 2013 Report Abuse
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Two weeks now and cashback still not track, no word from TCB after filing a claim last week...
  killhamster | 08 Feb 2013 Report Abuse
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After numerous failed attempts to purchase online and my cards being frozen by the anti-fraud team at RBS I ended up purchasing over the phone. The phone rep did not advise me that they were putting through a new order so now I will likely miss out on any cashback. Glad I didnt pay for skype either.
  drtaddei | 14 Jan 2013 Report Abuse
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Cashback takes too long to go through
  RENEGADEZ | 23 Jun 2011 Report Abuse
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Tracked the same evening - full 15%. Excellent rate of cashback.
  Clutton | 30 Oct 2010 Report Abuse
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Rejected for no reason
Didn't track transaction so raised a claim, Microsoft responded to say they couldn't verify TCB as the source. I wasn't on the Microsoft Store prior to, or after, clicking through TCB so there was no ambiguity. Very poor experience
  allsharkie | 28 Apr 2023 Report Abuse
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Tracking failed
Purchased some software for a sizeable amount - did not track so no pay out was made.
  mericaBG19 | 02 Apr 2023 Report Abuse
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I bought an Xbox game at 7% cashback only for it to be rejected because it was “non-commissionable”. There is no mention of such a thing in the terms and conditions. Avoid
  reubenhope | 17 Jan 2023 Report Abuse
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Didn't track, and only get 30 days to chase it (today is day 31)
  rachm2004 | 01 Dec 2022 Report Abuse
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Declined cashback with clear transaction information and compliant with T’s & C’s
  CombatWombat | 25 Jan 2022 Report Abuse
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Rarely get cashback - always an excuse that it wasn't the last referral even though it was!
  Katey84 | 24 Aug 2021 Report Abuse
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