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Get up to 3.15% of your purchase back
when you shop with Marriott International

Marriott International Reviews

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TopCashback members who have written a review of their experience have given Marriott Hotels an overall rating of three stars. Some of the positives mentioned include the fact they offer a good choice of great hotels and the excellent service provided by staff, with one customer saying they “would recommend this hotel chain to anyone, anywhere in the world”.

Some of the feedback left also makes reference to the fact that the menber's cashback tracked immediately or was paid out swiftly, with one person saying it was the “fastest payout I have ever had. Paid within days”.

Marriott.co.uk also has a three-star rating on Trustpilot, with the four and five-star feedback highlighting the fact the hotel the customer stayed in was in a great location or the staff were very friendly, with one reviewer impressed with the fact that a lady on the phone had spent an hour helping them to book their dream trip to Australia. One regular Marriott customer, meanwhile, describes how they receive a “really great service every time”.

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Marriott International Reviews
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Cashback didn't track and manual claim declined.
Cashback didn't track, so had to raise a claim. After 8 month claim declined due to the retailer not being able to track TopCashback as the last referrer. No appeal possible, since "this is considered a solid declined reason due to the robust systems in place". Have another manual claim with Marriott waiting resolution for 9 month. Not hopeful...
  Kaerly | 24 Feb 2024 Report Abuse
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cashback declined after 7 months
What a fast response
  Jieun1198 | 21 Feb 2024 Report Abuse
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Never tracks, always rejected due "another network involved"
Been with TCB for decades, know the rules, clear your cookies/browser, before any purchases. make sure anti-virus isn't blocking anything either. My process must work because I always receive my cashback from purchases across a variety of merchants. Marriott Hotels clearly like the traffic to their website but don't like paying for it. Three bookings with Marriott in 2023 and all three declined "due to another network agent being the last involved", there is only one agent I am using and there is nothing on my laptop to say otherwise as cookies and cache cleared and yet Marriott always finds an excuse. Nice hotels, but DO NOT BOOK via TCB if you are expecting cashback you'll not get any. Either Marriott are intentional on these rejections or there is a problem with their back office systems and merchant channels because three times in one year is not a coincidence when everyone else pay out fine.
  JasonLVC | 15 Feb 2024 Report Abuse
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MArriott CAshback Reject Each Time
Hello. Historically from using topcashback I have submitted requests and 99% have recorded and progressed as expected, including Marriott. Since beginning of 2023 the cashback requests for all retails with exception of Marriott have been as expected. I have followed the same processes with each and every retail, yet I am seeing on every occasion that Marriott are rejecting my cashback claim. I am provided with a generic claim that "Regrettably, your claim has been declined. This is due to the network agency not identifying TopCashback as the last referrer for your transaction" As you can appreciate I follow same process each time and yet Marriott are stating this is not case. I have made a video of processes which I follow from last week to demonstrate this and also I would like a personal response from Marriott on this and to highlight why they are coming to this conclusion. As I follow same process each time then I cannot see how my requests have changed in any form or manner and therefore request that Marriott provide clear evidence of why they are rejecting as a generic claim like this for multiple cashback claims is basically not acceptable from a large organisation such as Marriott with which I stayed in excess of 150 days night last year.
  dmartynjones | 14 Jul 2023 Report Abuse
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Never works!
Cashback for Marriott never appears in my account and always requires me having to report it as 'missing cashback'. Very frustrating.
  Steely Glint | 10 Jul 2023 Report Abuse
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No tracking
Cashback didn't track and now have to go through lengthy claims process, very poor customer experience
  jasperlegris | 22 Mar 2023 Report Abuse
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Tracked but declined, waste of time.
  Bristol_Hornet | 03 Sep 2022 Report Abuse
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Does not track
  foremani | 05 Apr 2022 Report Abuse
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The experience was intermittent. 2 reservations were never captured when I made the booking, and I received no cash back. They were long / expensive stays so the cashback would have been significant. I ensured clearing cookies etc when making the reservation, and TopCashBack were not able to help either.
  PaulB001 | 30 Nov 2019 Report Abuse
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Keeps declining
  ifu05596 | 19 Sep 2019 Report Abuse
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Poor paying out but quick to decline cash back without any valid reason
  sadiqyell | 28 Aug 2019 Report Abuse
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Cashback keeps declining
  ifu05596 | 16 Aug 2019 Report Abuse
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Zero stars wasn't allowed but that's what they deserve - took forever to then decline cashback on a room rate they set in the first place - shocking.
  carter_cp | 03 Jun 2019 Report Abuse
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Illegitimately declines to pay cashback months after completion of stay.
  tifosi678 | 15 Mar 2019 Report Abuse
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I booked twice in the last month or so, the first one was ‘cancelled’ whatever that means and the second one booked on 31/12/18 is pending so not looking good!
  MGStuey | 17 Feb 2019 Report Abuse
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No cashback payable if you book a prepaid stay...
  Bristol_Hornet | 30 Jan 2019 Report Abuse
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Despite email confirmations showing the rate as "Commissionable", they reject the claims by falsely saying the rate is "Non-commissionable". Poor behaviour
  leighwells79 | 15 Jan 2019 Report Abuse
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very slow payout - booked april - stopped august 18 - payout january 2019!
  wendynic | 09 Jan 2019 Report Abuse
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Zero stars. Tried to obtain cashback on two occasions now & both declined - won't be using again, avoid avoid avoid which is a shame as hotel was great.
  fernisi | 05 Aug 2017 Report Abuse
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Declined both of my transactions from 2016. They tracked OK, but were declined. No real good reason why they were declined. Not happy and will not stay at Marriott any more.
  ukcobra | 21 Mar 2017 Report Abuse
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Never paid out on 3 bookings, despite being a Marriott Gold Member. Have switched to another Hotel scheme now.
  ukcobra | 17 Jan 2017 Report Abuse
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Very slow and often declined
  jt3d3b | 06 Oct 2016 Report Abuse
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I regularly stay at Marriott hotels booked through TopCashBack but I have only received a couple of my claims. They claim not to be to trace my bookings. Very poor!!!
  michdovey | 15 Sep 2016 Report Abuse
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Completely useless and ripped off - no cashback despite a valid booking.
  only1wolf | 14 Sep 2016 Report Abuse
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Cashback never paid
  dfhdad | 26 Aug 2016 Report Abuse
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