Get up to 3.15% of your purchase back when you shop with Marriott International Join TopCashback Free
Get up to 3.15% of your purchase back
when you shop with Marriott International

Marriott International Reviews

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TopCashback members who have written a review of their experience have given Marriott Hotels an overall rating of three stars. Some of the positives mentioned include the fact they offer a good choice of great hotels and the excellent service provided by staff, with one customer saying they “would recommend this hotel chain to anyone, anywhere in the world”.

Some of the feedback left also makes reference to the fact that the menber's cashback tracked immediately or was paid out swiftly, with one person saying it was the “fastest payout I have ever had. Paid within days”.

Marriott.co.uk also has a three-star rating on Trustpilot, with the four and five-star feedback highlighting the fact the hotel the customer stayed in was in a great location or the staff were very friendly, with one reviewer impressed with the fact that a lady on the phone had spent an hour helping them to book their dream trip to Australia. One regular Marriott customer, meanwhile, describes how they receive a “really great service every time”.

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Marriott International Reviews
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Generally reliable but a bit slow sometimes
  mkwmendip1 | 12 Jan 2018 Report Abuse
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Great cashback on-time
  marlowa | 23 Aug 2015 Report Abuse
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Good cashabck on-time
  marlowa | 23 Aug 2015 Report Abuse
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Tracked and was declined. Raised a claim and the funds are now payable. Thanks for your help Topcashback.
  Ian_Mon | 17 Mar 2015 Report Abuse
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I use TCB alot and I cannot commend the site highly enough. Marriott are the only vendor that I ever have problems with. A number of times the value tracked at 0. TCB were great on the various occasions and I eventually receive the monies (after a couple of months). This time the value hasn't tracked at all, therefore another ticket has been issued.
  Mr_C | 25 Oct 2012 Report Abuse
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Have used Marriott many times and have always received the cash back. It is important to remember that it will track at £0 until after you have stayed. It initially tracks very quickly, usually the same day of transaction. Ensure that once you have stayed at the property if the amount has not changed from £0 within a week, lodge a manual claim. Every manual claim that I have lodged has been settled. The cashback amount excludes VAT also. I will continue to use, but ensure that I keep my records in order to get all the claims successfully settled.
  SGall | 12 Oct 2012 Report Abuse
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use this site a lot and quite a number of transactions not showing on system. not good for a major hotel chain
  Angie29 | 09 May 2011 Report Abuse
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4 transactions tracked and I received the cashback for two of those, but the other two tracked as £0 for some reason. The hotel was nothing special either for their prices - we had multiple problems with rooms etc.
  samwoodcock17 | 20 Apr 2011 Report Abuse
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Did not tracked initially . Raised a ticket with customer care and this got solved in the end. Took 5-6 months to get it sorted.
  AlexBAB | 19 Dec 2019 Report Abuse
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It's been few times when they declines the cashback after the transaction.
  OlgaMcMillin | 04 Dec 2019 Report Abuse
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Marriot are very sneaky in the wording of their cashback rates. They will not pay out if you are one of their reward members and get a better rate. My transactions usually track ok but then are declined a few days later. My advice is if you want cashback book elsewhere like expedia. You won't get your points but you're more likely to get your cashback.
  Alicar | 15 Jan 2019 Report Abuse
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ok, I have claimed about 10 payments, paid out on 80% declined others for no reason!
  krijr5 | 13 Jan 2019 Report Abuse
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No problem receiving cashback, and hotel was nice (except the car parking)
  PVKelly | 10 Jan 2019 Report Abuse
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Slow and had to raise a ticket
  Krypto | 08 Jan 2019 Report Abuse
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Reliably slow payer
  mkwmendip1 | 16 Nov 2017 Report Abuse
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Too many T&C for the cashback!
  hlchoo | 01 Nov 2017 Report Abuse
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Slow in processing cashback, over 6 months since date of purchase
  Adairdavids | 21 Oct 2017 Report Abuse
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Intermittent success rate and slow payout
  mkwmendip1 | 13 Oct 2017 Report Abuse
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Sluggish payout - a long time spent in approved before paying out
  mkwmendip1 | 01 Sep 2017 Report Abuse
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It says on the website that Marriott pay 7% cashback however I noticed it is not quite that much on the transactions I made, how much is it actually of the total transaction amount?
  Sararid | 16 Jul 2017 Report Abuse
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Unpredictable
  mkwmendip1 | 05 Jun 2017 Report Abuse
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Cashback came through but took longer than the estimated 11 weeks.
  Ekta911 | 10 Aug 2015 Report Abuse
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Transaction eventually tracked after our stay,however suddenly changed from £24.90 to £19.00 for no reason.our room was pre-paid so the cashback should have stayed the same.Laterooms on the other hand tracked quickly and became payable in only a few weeks.wont be booking with Marriott again,there hotels are nothing special for the money.
  thebanker87 | 04 Dec 2014 Report Abuse
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The merchant could not track my purchase, so never received cash back for a £600 stay!
  trussben | 11 Aug 2014 Report Abuse
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Having read the reviews and having had a £0 cashback notification and all my chasing ending up with no good reason why no cashback for my stay back March 02, imagine my surprise when I checked my account towards the end of May and there was cashback from marriott in my account - so, I grabbed it straightaway! Hang in there, it took nearly 3 months form when I stayed there (nearly 6 months after booking) but it finally arrived. So it works!
  nigelgibbs | 07 Jun 2012 Report Abuse
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