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IHG Hotels & Resorts Reviews

Reviews and experiences from TopCashback members who have shopped with IHG Hotels & Resorts. Log in to review

IHG Hotels & Resorts Reviews
	Amazing stay! Have to say that after staying in a few hotels in my time, after booking a couple of IHG hotels, they are my preferred choice now. Great staff, great hotels and cash back too! What more can you ask for. And no, I am not getting paid for this review or getting any freebies like some other site reviews do, it's all based on personal experience.
	Al76 \| 30 Jun 2025 Report Abuse
	IHG Tracked but not paid Purchased hotel stay in Oct 24 and completed my stay in Nov 24, It tracked and still to date has not paid. Just says waiting uplift. filed a case a while ago and still status has not changed. I will not use IHG via topcashback anymore.
	Anazir \| 23 Jun 2025 Report Abuse
	Hit and miss on cashback tracking I had to use IHG a LOT in 2023 and mostly cashback tracked fine and was paid. The last couple of years it's been more hit and miss - TCB is saying to make sure cookies are enabled but there's no option to do that so I now just use a browser that I only use for TCB, no extensions etc. It's early days but we'll see if that makes a difference.
	sulis_minerva \| 01 May 2025 Report Abuse
	Perfect I'm a very frequent user of IHG. It always tracks correctly, quickly and pays out really fast.
	0055 \| 29 Apr 2025 Report Abuse
	15% cashback paid out I've got to admit, of all the companies for declining cashback, Iberostar Hotels (part of IHG) are by far the worst. And whenever this happens, you raise a claim, and TCB just gives you the default excuse of "make sure you clear the cache and enable cookies in your browser". Errrr, no. But, to be fair, in January 2025, I booked two rooms with IHG, paid £2600... and a week after getting back from my holiday, IHG has confirmed and paid out the TopCashback 15% amount of £400. I was pleasantly shocked !
	UncleMike987 \| 27 Apr 2025 Report Abuse
	No cashback Starting to tire of following the rules and recommendations only to find cashback didn’t track.
	134104 \| 05 Apr 2025 Report Abuse
	Great Great experience Never a problem, and good cashback
	annegray \| 01 Apr 2025 Report Abuse
	Cash Back received I had forgot all about this until i logged in to buy another product, this was a very pleasant suprize
	Diannesnowdon \| 31 Jan 2025 Report Abuse
	Disappointed Cashback not paid on several occasions to the extent that it's hardly worth using TCB.
	valday14 \| 27 Jan 2025 Report Abuse
	Excellent If only all companies were like this! Good hotels at good price. Cashback tracked straightaway and became payable around 10 days after our stay.
	individual \| 13 Jan 2025 Report Abuse
	Super fast cashback! Cash back received as payable 1 week after our stay, really impressed!
	KEW2015 \| 05 Jan 2025 Report Abuse
	Quick payout and generous Quick - but only when I have used the website and not allowed the app to automatically open. Must remember to click to enable cookies too from my experiences.
	Tara1000 \| 31 Dec 2024 Report Abuse
	15% paid quickly Booked a stay with Iberostar through IHG - all tracked quickly. Was slightly nervous based on previous reviews but became payable around a week after I came home. Only minor thing was it tracked with the price inc. VAT and paid 15% of the price exc. VAT.
	jfman0 \| 23 Dec 2024 Report Abuse
	Same as the others It seems to be a recurring problem with IHG, the purchases track through right up to uplift....then declined for no reason, luckly TCB came through and offered a good will gesture but nothing like what was owed and not on the 2 previous purchases...i will stay clear of this merchant or maybe try another cashback site.
	BradyBunches \| 07 Dec 2024 Report Abuse
	terrible IHG never tracks and i have to manually raise a case every single time. the website does not ask you to accept/reject cookies when you navigate from topcashback. please fix it
	dcj90 \| 19 Nov 2024 Report Abuse
	low Percentage return Its nice to get money back but when they say up to 15% back but only give 5% its a bit of a shame.
	TownT \| 16 Nov 2024 Report Abuse
	Don't expect cashback I clicked through to IHG on a new browser with no previous visit history, and purchased in the same session, so no issues with tracking at all. Order ID and purchase value provided, but surprise surprise, cashback was rejected. Don't bother using TCB as you won't get anything back.
	mobrien18 \| 11 Nov 2024 Report Abuse
	Very slow at cashback Very slow at cashback. Need to be prepared to chase excessively.
	bernie100 \| 31 Oct 2024 Report Abuse
	Not a great retailer to deal with I have transaction pending for over a year for payout
	Ritusj2019 \| 24 Oct 2024 Report Abuse
	THE least reliable company to give cashback I've stayed with Iberostar several times with my family and every time, there is an issue with the cashback. I've worked in I.T. for 30 years, I know all about clicking on the right link, enabling cookies etc etc etc... but it's just this one company which always fails to pay out cashback, and on purchases of £2,000+, that's a large chunk of money lost each time. Avoid. Or book an Iberostar hotel via any other third-party website.
	UncleMike987 \| 20 Oct 2024 Report Abuse
	Cashback is good but always have to chase. Too much admin. I can not complain about the hotels or cashback, any amount is always welcome. However I always have to chase and I often forget to do so. The admin time is not in proportion to cashback received. The point of cashback, is it should be seamless with minimum interruption to your online shopping.
	bsk38 \| 05 Sep 2024 Report Abuse
	Great with cashback on my stays with IHG Room booked via TCB advertisement / link
	LEWEST \| 10 Aug 2024 Report Abuse
	Like getting blood from a stone IHG rarely track and when they do, never at the right amount. Proving your case every time is a struggle and I have transactions from a year and a half ago stuck on pending. Screenshot the cashback rate for evidence. The admin time of pursuing these claims really isn't worth booking through them - not even as a Platinum member with them. It's easier to use Expedia.
	Member9109307471403 \| 08 Jun 2024 Report Abuse
	IHG SERVICE & SUPPORT IHG service and support is easy to use Staff are always helpfull, IT communication is great. no problems with anything 1st class
	Dave Hubbard \| 05 Jun 2024 Report Abuse
	IHG simply does not track Previous cash back claim only resolved after customer service intervention. Now recent transactions have also not tracked It is poor
	whiskerxx \| 20 May 2024 Report Abuse

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