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Get up to 11% of your purchase back
when you shop with Hotels.com

Hotels.com Reviews

Reviews and experiences from TopCashback members who have shopped with Hotels.com. Log in to review

Hotels.com Reviews
	Slow service Cashback takes quite a while to come through
	sonicdiver \| 25 Aug 2025 Report Abuse
	good hotel needs to be more clearer what its is advertising like PARKING
	TonyDarby1963 \| 18 Aug 2025 Report Abuse
	Very good cashback process Hotels.com is very good for the cashback process, the online booking was recorded, cashback was processed a week after my stay, well done and thank you.
	ACF79 \| 16 Aug 2025 Report Abuse
	Don't do it Denied cashback, meaning I've missed out on a huge sum of money. I'm not the only one - see other reviews. Hotels.com have lost me as a customer.
	nickyelmo \| 14 Aug 2025 Report Abuse
	Great company, always pay cashback. Great company, always pay cashback. Very happy.
	alanry22 \| 12 Aug 2025 Report Abuse
	Quick cashback Used for booking a few hotels in multiple multi-stop holidays. It's a little frustrating when you book in advance as you have to wait to complete your stay but then cash comes through.
	KateFaulkner \| 10 Aug 2025 Report Abuse
	No problems Some great deals for travel
	Benghazic \| 10 Aug 2025 Report Abuse
	Cash back good Received cash back within 3 weeks of the stay but many months after paying and have to say the Macdonalds Botley hotel was not good value. The room we were allocated was very tired, as were we by the time we found it a long way from the reception area!
	chippyal3 \| 31 Jul 2025 Report Abuse
	False advertising I used the oneclick activation to enable the cashback from Hotel.com They are refusing to honour their advert that I would receive 12% cashback. This is misleading and false advertising. I would not have booked with Hotels.com were it not for the cashback as the hotel was cheaper elsewhere. I use hotels.com very regularly, but I will be using other aggregate sites moving forward
	Member1123309466210 \| 30 Jul 2025 Report Abuse
	Why am I... still waiting 2 months since my stay in the hotels I booked through top cashback and everything is still pending. Is nobody managing this?
	Hanmar89 \| 30 Jul 2025 Report Abuse
	Quick cashback payout, great merchant to find the best hotel deals Cashback was received within three days of check out - if only other merchants were as efficient. I am still waiting for one, from my stay back in January, to be at least confirmed. Going back to Hotels.com, I highly recommend them to any customer. Great listings, very easy navigation through the website and literally, TOP cashback payout.
	Bur5ar4881 \| 17 Jul 2025 Report Abuse
	Hotels.com The customer service and website for Hotels.com is very easy to use, but it's a shame you have to wait so long for the cashback.
	MCDA \| 08 Jul 2025 Report Abuse
	No problems Great deals if you travel
	Benghazic \| 08 Jul 2025 Report Abuse
	terrible experience I made 3 bookings on here and none of the 3 tracked. like many other people, had a lot of back and forth with both TCB and Hotels.com. they're quick to copy and paste their generic reply saying I should enable cookies, not use voucher codes etc etc. I have used this site for years and 99% of the time, other retailers track correctly. Hotels.com tracks 0% of the time. won't use again
	Delbhoy82 \| 04 Jul 2025 Report Abuse
	Excellent service Easy to find and book with topcashback. Got the claim back in my account 2-3 weeks after our stay. Thanks!
	Member1123226601444 \| 01 Jul 2025 Report Abuse
	Rarely pays what is due Rarely give you what is due. Make sure you record the transaction details for complaint later.
	jaycee_111 \| 28 Jun 2025 Report Abuse
	Cashback accurately paid Cashback regularly and accurately paid
	normski_g \| 24 Jun 2025 Report Abuse
	Hotels.com I was very impressed with Hotels.com as they paid cashback within a week of returning home from our trip.
	topman079 \| 23 Jun 2025 Report Abuse
	10/10 favourite and easiest cashback My favourite brand! Always delivers expected cashback, and who doesn't love 10% back from their holiday. I repeatedly get cashback from them, always on time too, and this time around I got cashback just one week after my holiday which was super impressive!!
	marianasimoesauk \| 23 Jun 2025 Report Abuse
	A bit longer but received My cashback tracked at £0 and couple of months after my booking it was confirmed as £0 too. I contacted customer service and they resolved everything, so I got my cashback.
	Lilyaleks \| 14 Jun 2025 Report Abuse
	Holiday Fantastic site
	mcgills \| 09 Jun 2025 Report Abuse
	Excellent service would recommed Excellent service would recommed, lovely hotel easy booking and going through top cashback
	Gemmasteen \| 07 Jun 2025 Report Abuse
	Terrible experience Cashback FAILED to track - despite clicking through properly and booking as required. There was endless back-and-forth with support. I provided hotel name, booking ID dates, and the amounts paid and I still didn't get paid on the 20% cashback offer. What a joke; I won't be using Hotels.com again.
	arup1079 \| 02 Jun 2025 Report Abuse
	Rejected a valid claim I have a) a registered transfer from topcashback to hotels.com and b) the correct reference number. However, the retailer has rejected the claim and Top Cashback have refused to follow up. I have a clear and auditable trail of evidence so making this my problem is unacceptable. I wouldn't have minded so much but this happened for two high value claims.
	Jack Barlow \| 29 May 2025 Report Abuse
	Scam I booked and went to the hotel. Paid, have the receipt! Have my cashback rejected. Raise it with TopCashBack only to have it refused but Hotels.com because the trip was 'cancelled'. I go to the hotels.com app and see they have cancelled it on the app!? Clearly just a scam.
	Member1168813987718 \| 12 May 2025 Report Abuse

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