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Get up to 11% of your purchase back
when you shop with Hotels.com

Hotels.com Reviews

Reviews and experiences from TopCashback members who have shopped with Hotels.com. Log in to review

Hotels.com Reviews
	A bit longer but received My cashback tracked at £0 and couple of months after my booking it was confirmed as £0 too. I contacted customer service and they resolved everything, so I got my cashback.
	Lilyaleks \| 14 Jun 2025 Report Abuse
	Holiday Fantastic site
	mcgills \| 09 Jun 2025 Report Abuse
	Excellent service would recommed Excellent service would recommed, lovely hotel easy booking and going through top cashback
	Gemmasteen \| 07 Jun 2025 Report Abuse
	Terrible experience Cashback FAILED to track - despite clicking through properly and booking as required. There was endless back-and-forth with support. I provided hotel name, booking ID dates, and the amounts paid and I still didn't get paid on the 20% cashback offer. What a joke; I won't be using Hotels.com again.
	arup1079 \| 02 Jun 2025 Report Abuse
	Rejected a valid claim I have a) a registered transfer from topcashback to hotels.com and b) the correct reference number. However, the retailer has rejected the claim and Top Cashback have refused to follow up. I have a clear and auditable trail of evidence so making this my problem is unacceptable. I wouldn't have minded so much but this happened for two high value claims.
	Jack Barlow \| 29 May 2025 Report Abuse
	Scam I booked and went to the hotel. Paid, have the receipt! Have my cashback rejected. Raise it with TopCashBack only to have it refused but Hotels.com because the trip was 'cancelled'. I go to the hotels.com app and see they have cancelled it on the app!? Clearly just a scam.
	Member1168813987718 \| 12 May 2025 Report Abuse
	All positive Cashback tracks immediately and is paid after hotel stay completed.
	Ms_Gould \| 12 May 2025 Report Abuse
	Very reliable Superb service. Cashback always tracks immediately and pays out promptly upon completion of the hotel stay
	hirsty76 \| 09 May 2025 Report Abuse
	Cashback is fast I've never had any issues with this retailer. Cashack is always confirmed and paid within 2-3 weeks of the stay! If booking a long time in advance, the cashback will take a long time. But as soon as the stay is complete, it is super fast.
	LydiaMcG \| 30 Apr 2025 Report Abuse
	Hotels.com via TopCashback - Avoid the Hassle! Cashback FAILED to track - despite clicking through properly and booking as required. There was endless back-and-forth with support. I had to submit receipts and booking confirmations, and I still almost didn't get paid. TopCashback saved the day (eventually) by honouring the cashback manually after weeks of chasing. Not worth the stress - next time I'll book elsewhere or use a more reliable cashback site. 1/5 for Hotels.com tracking (only bumped to 3/5 because TopCashback made it right after I fought for it). Save yourself the headache - look at alternative booking sites!
	appciw \| 23 Apr 2025 Report Abuse
	Always Payout - and promptly. I have used this retailer dozens of times and they always pay out without any hassle - usually a month or two after I have stayed.
	Dianne14 \| 18 Apr 2025 Report Abuse
	Don't bother Cashback almost never tracks anymore
	sicoxy1 \| 12 Apr 2025 Report Abuse
	One of the best payouts for me Quick and easy to deal with, always tracks and as I stay away a lot earns me loads!
	davidp1988 \| 07 Apr 2025 Report Abuse
	Good deals Have had some great cash back with this company
	Benghazic \| 07 Apr 2025 Report Abuse
	Scam website Followed cashback requirements. I should have got over £100 cash back. Rouge traders totally denied and rejected cashback.
	Member8120710733924 \| 06 Apr 2025 Report Abuse
	Often misses to record cash back I have tried to claim cash back many times with hotels.com and if often fails to record it even if I try to claim missing cash back. Agoda are more certain.
	ruimiguel17 \| 04 Apr 2025 Report Abuse
	Earnings tracked and paid everytime! Been using Hotels.com since Booking.com came off TCB. Earnings are tracked and paid within a couple of months every time! Very happy to use and recommend.
	Add3r \| 29 Mar 2025 Report Abuse
	Progressed Quickly After Stay Tracked easily and progressed to confirmed within a few weeks of returning home from our stay. Would recommend using Hotels.com!
	GR2024 \| 29 Mar 2025 Report Abuse
	Very Slow Progress to Payable Very Slow Progress to Payable
	Davide Zambon \| 29 Mar 2025 Report Abuse
	Good payer out Hotels.com have paid me out several times and always prompt at paying.
	trkbyron \| 24 Mar 2025 Report Abuse
	Good but only once It is good deal but only a one shot as if you have an account with them created each susequent claim will not be even registered on your account, so not good really.
	Gudru \| 20 Mar 2025 Report Abuse
	Does not work Declined cashback, declined claim. I did everything correct and even confirmed with browser plugin.
	ngmajni1 \| 19 Mar 2025 Report Abuse
	Don’t bother After a short period of improvement hotels.com are back to failing to track and refusing claims on grounds that they can’t find the booking. Combined with the recent downgrade of their rewards package the company is really not worth the hassle anymore
	Graeme83 \| 17 Mar 2025 Report Abuse
	Declined no reason Just had cashback declined from Feb 2019 with no reason. 6 years to make decision...pfft
	Daw76 \| 13 Mar 2025 Report Abuse
	Why am I only receiving £1.00 ??? Why am I only receiving £1.00 ??? I spent £50.40 with Hotels.com and I should be reveiving 11% (£5.54). Can someone please explain this to me. Thank you.
	harveyjuss \| 06 Mar 2025 Report Abuse

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