Get up to 20% of your purchase back when you shop with Glasses Direct Join TopCashback Free
Get up to 20% of your purchase back
when you shop with Glasses Direct

Glasses Direct Reviews

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“Excellent in all aspects” is how one delighted TopCashback member summed up their experience of shopping with the UK’s leading online prescription glasses retailer through us. Take a look at the other Glasses Direct reviews and you will see there are plenty of others who have had good things to say about the brand. Some of the remarks you will find about the products and services provided include “great product, cheap prices, quick delivery”, “very easy to order from” and “great service — they delivered all orders fast and returned one refund even faster”, while one member described them as being “very reliable and helpful”.

The Glasses Direct review feedback also includes plenty of compliments regarding the process of members earning cashback. An example of some of the remarks left includes “fantastic cashback, can’t believe how much I saved”, “simple transaction and a great service. Fast payment”, “no hassle cashback” and “faster payout than expected, very happy with merchant”.

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Glasses Direct Reviews
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Took 6 months to pay out and only after lengthy missing cashback claim
  Topcash123 | 17 Jul 2020 Report Abuse
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Tracked ok. Then after 2 months it changed to declined.Apparently they wont let you query it either. I wont use them again.
  superowls | 15 Jun 2020 Report Abuse
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Cashback declined - no explanation
  Katkin1706 | 14 Mar 2020 Report Abuse
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cashback declined after two months. i followed all the rules, and i am a new customer. BEWARE
  timrat4d | 12 Mar 2020 Report Abuse
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Cashback was declined, no explanation given
  amirza2474 | 11 Feb 2020 Report Abuse
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Failed to pay out on a purchase of 2 pairs of glasses
  DJWinder | 28 Dec 2019 Report Abuse
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slow standard retailer
  snarf_snarf | 09 Apr 2019 Report Abuse
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Declined cashback and apparently cashback claims are not allowed for this retailer. So no explanation given.
  ent | 25 Sep 2018 Report Abuse
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not impressed 1 cashback was declined on an order.
  nannymc60 | 21 Feb 2018 Report Abuse
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Still waiting for the 2 pairs of glasses I ordered 9 months ago! I ordered 2 pairs of glasses from Glasses Direct on 23/04/2017 and over 8 months later am still waiting for them! Order Number: W699NH-U34QAV Order Date: 2017-04-23 They emailed me about a week after my order to say: "So that we can make the glasses as accurately as possible we would like to obtain your pupil distance. The quickest way to do this would be for you to send us a photo of yourself. In the photo you will need to take off your glasses, and place a credit/store card on your forehead, close to your eyebrows. " I took the photos straight away and emailed them (and also offered to send them an old pair of glasses to measure my PD). As I did not hear from them for several weeks and was wondering where my glasses were (I was going away for 3 months and needed them asap) only for them to reply to say they had not received my email! (No idea how as I definitively sent it and did not get any message saying it was undeliverable). I then resent the email several times and went away expecting the glasses to be waiting for me when I returned (although the whole point of ordering them was to have them for when I was away). When I returned they still had not sent my 2 pairs of glasses nor replied to my emails and I am still waiting for either - the 2 pairs of glasses I ordered 9 months ago or a refund of the £160 I paid for which I have received nothing in return. Terrible (lack of) customer service from this company.
  you | 06 Jan 2018 Report Abuse
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Declined cashback so won't be using again, there's plenty of other online eyewear sites will honour cashback
  KrimsenAvenger | 19 Sep 2016 Report Abuse
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payment declined for no reason - very poor.
  lesleyseaton | 25 Jul 2016 Report Abuse
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Tracked after ordering and then declined. Avoid!
  csiman | 03 Jan 2016 Report Abuse
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didn't pay what they offered will not be using again entrapment !
  steve0898 | 02 Jan 2016 Report Abuse
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Declined for no reason
  connorsadler | 13 Aug 2015 Report Abuse
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Cashback failed to track, took over 10 months for Glasses Direct to finally reject the topcashback claim for just £1.80. Sent me the wrong glasses and didnt reply to the note I put in with the return. Spoke to a member of staff on telephone and was told couldnt buy work safety glasses online and had to be via telephone, so had a final look online to see which pair to buy and rang back and was told by a different member of staff I could buy them online! Over all poor shopping experience and I Never use Retailers again that promise cashback and then dont pay out!
  SuzieBear | 02 Oct 2011 Report Abuse
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I wish I'd read the reviews before using this company. I'd already used them before so was pleased with their products etc, but as for paying cash back. That's another story! Bought in May and still waiting for the cashback.
  carochap61 | 16 Nov 2013 Report Abuse
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Tracked ok but payable date of Sept 2nd has passed 5 weeks ago & i'm still waiting for the cashback!!!
  Noddy64 | 14 Oct 2012 Report Abuse
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Purchased my glasses on 28/10/2011. Tracked quickly and was confirmed as being payable by 30/11/2011. Am still waiting for my cashback of £7.05 today,1st February 2012!
  pager | 01 Feb 2012 Report Abuse
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Cashback tracked really quickly and so far I am really impressed with customer service...I have high hopes for the glasses when they turn up. Discount code saved me £27 and over £15 cashback. RESULT!
  kimriley | 27 Aug 2011 Report Abuse
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Order placed in January and I'm still waiting for my cash back to come through.
  | 18 May 2011 Report Abuse
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Tracking was quick. Haven't recieved the glasses yet, but that's because the I had the last pair in the Home Trial pack. Also too advantage of their BOGOF and got a second pair of sunglasses from their GD range. Would definately use these guys again.
  | 08 Jul 2010 Report Abuse
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I definitely recommend this company. Had help via web chat and received glasses within a week and although promised alterations had been missed, it has now been put right. Very helpful customer service, nothing too much trouble and glasses so much cheaper. Will always be getting glasses from here in the future. Tracked quickly too.
  lakelover | 04 Jul 2010 Report Abuse
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Tracked quickly, just wait to see if it pays up. Ordered 4 pairs of glasses, fantastic I can see again, buy 1 get 1 free, plus cashback! quick delivery, quality product, good customer service
  joshuajerome | 03 Jul 2010 Report Abuse
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