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Long delay of delivery plus rejection of paying cash back
Purchased online in late November 2024 through TopCashBack. Delivery was promised within 5-7 days of purchase, but was not received. It was not until 14 days later that I enquired with the customer service department and was told that the delivery was unsuccessful due to a missing address? After reconfirming the address, the product arrived almost a month later.
After that, the cash back also disappeared. After waiting for more than 3 months, the claim was rejected. I purchased 3 cameras, a doorbell and a vacuum cleaner in two separate purchases. Very disappointing experience.
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nldwl | 07 May 2025
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Declined Cashback
Made purchase using top cashback code and Eufy declined cashback months after purchase. Pointless them offering discount codes and being on Top cash back
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Save the pennies | 15 Mar 2025
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Doesn't pay cashback
3x separate transactions, all completed legitimately but decline each one.
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Mark_Emerson | 06 Mar 2025
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Doesnt pay cashback
Both Cashback orders were declined after many many months of waiting
I have the products but received no Cashback
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Samsdosh | 02 Mar 2025
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Ignores Cashback Claims
Bought the E330 Professional Camera series, using the cashback offer and exclusive TopCashBack Promo Code. The cashback didn't track, and I've now been waiting 6+ months for them to respond to my claim!
Don't hold your breath that you'll get cashback from EUFY, very poor!
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Member10102601869344 | 05 Jan 2025
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They refused to honour the cashback!
I bought the top of the range S1 robot, for £1400 and they are refusing to honour the claim for 10% - beware as you are unlikely to get the advertised cashback.
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CAMcD | 04 Nov 2024
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Total scam , no cashback from eufy and rejected claim
no cashback from eufy and rejected claim
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Syeda mishal zahra | 21 Aug 2024
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Total scam , no cashback from eufy and rejected claim
no cashback from eufy and rejected claim
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Syeda mishal zahra | 21 Aug 2024
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Paid within 30 days
Received cashback quite fast and even worked with a discount code too.
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Finex | 04 Jun 2024
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NO CASHBACK & IGNORES Claims!
Don't waste your time expecting cashback!
I made 2 purchases - neither tracked and claims have been IGNORED for months on end!
I have no idea why TopCashback allow them to remain on here!
BIG problems with reliability of products too - Doorbell camera battery unreliable and charge doesn't tally with what it says in the App + outdoor camera has intermittent fault where the date watermark shows the wrong date (by 1 or sometimes 2 dates) which puts the recordings into the wrong day too!
AVOID! - Your UNLIKELY to get ANY cashback but may well receive dodgy products and likely to get disappointment and frustration!
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TGM55 | 10 Apr 2024
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COMPLETE WASTE OF TIME - DON'T BOTHER!
Expecting Cashback? - DON'T BOTHER! - Totally USELESS! - NEVER TRACKS and they just IGNORE CLAIMS!!!!
2 Purchases from months ago - neither tracked and no sign of the claims being dealt with!
If I ever buy Eufy products again I will just buy from Amazon and avoid the frustration of waiting for cashback that NEVER ARRIVES!
A complete WASTE OF TIME and effort!
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TGM55 | 08 Mar 2024
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Quick tracking and payout
Tracked and cashback paid out very quickly. I’ve already spent it!
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sueg16 | 07 Jan 2024
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DOES NOT TRACK!
I've made 2 separate purchases using different browsers - cookies cleared, ad blocker off etc. - DOES NOT TRACK!!!!!
The HD doorbell camera I bought has battery/charging issues - when you charge it, the light turns blue to indicate full charge and the App says 100% - 30 mins later (without any activations) it was down to 68% - its supposed to last MONTHS on each charge, but losing a third of the charge in just half-an-hour means it won't even last one day!
I thought I'd been unlucky and got a faulty one but a friend who also bought the same model (and says their cashback also FAILED TO TRACK) says their one is the same - says it's fully charged but then loses between 25-40% in a couple of hours! Maybe a dodgy batch?
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TGM55 | 19 Nov 2023
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Quick to track and become payable. If only all retailers were this speedy.
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m_lad | 23 Feb 2022
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Still waiting for my cashback for 2 purchases
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amanda_mkuk | 31 Jan 2022
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Didn't track despite following the link and staying on the website throughout the entire purchase journey. Raised a claim and had it denied. Jokers
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Member11103087625132 | 19 Jan 2022
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Very happy with the security Cameras and door bell purchased. It’s something that has just been integrated into our daily lives.
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Lazaruslong | 10 Apr 2021
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Didnt track and had to email Eufy a few times. Tracked after 4 months.
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smyoung1 | 01 Jan 2021
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