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DFDS Seaways Reviews

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Reviews and experiences from TopCashback members who have shopped with DFDS Seaways. Review this merchant

DFDS Seaways Reviews
	Declined cashback Declined cashback - claimed did not the order . I even suggested sending a photo of me standing on the ferry to prove I had booked . Very disappointed .
	ianshuttleworth \| 26 Jan 2024 Report Abuse
	Fully valid purchase made which tracked fine and then got declined. Fully valid purchase made which tracked fine and then got declined. Submitted a ticket and got told it was decelined without reason and got the same response when I challenged it. Travelled Aug 23. Wont use them again. From experience Quidco cashback tracks alot more regularily than Topcashback even though the rates are less.
	chilleddevil \| 05 Dec 2023 Report Abuse
	Cashback declined ?? Cashback tracked ok and then for declined without explanation. Good that there are other choices for the channel crossing. And all are cheaper than the ????? dfds
	Bricknation \| 03 Dec 2023 Report Abuse
	Nevet tracked or paid out Cashback did not track and haven't updated claim for 15 months now. Avoid.
	JC77 \| 18 Oct 2023 Report Abuse
	This supplier will not pay out cashback!!! Opt for a different provider. This is the second time this provider has declined a perfectly valid cashback request. Each time I purchase my tickets, the investment that I make is above £150, so the cashback is quite important to justify the investment, otherwise I would simply choose a different provider. This is quite disappointing, and it is surprising that TCB allows them to continue to advertised their business when they do not any intention of paying up the cashback that is owed. I am very disappointed at this extremely unfair situation.
	neloalmeida \| 13 Oct 2023 Report Abuse
	Yet another merchant who doesn't hold their end of the deal. Don't know why topcashback deal with these sorta companies. Avoid.
	101proof14 \| 05 Sep 2023 Report Abuse
	Not recommend, they refused to pay cashback for no reason. I won't be using this cashback link anymore because my transaction has been declined. WHY?
	Damian81 \| 31 Aug 2023 Report Abuse
	Refused to pay what they promised As other users report, they refused to pay what they promised. Never thought such an international company would act like a pirate. The excuse this time is "they cannot prove that this has been the result of a TopCashback referral." Shameless.
	trevormong \| 25 Aug 2023 Report Abuse
	Twice not tracked and twice declined. DFDS are nothing short of a joke. Start to finish, you are best avoiding them at all costs.
	HenryC \| 31 May 2023 Report Abuse
	Didn't pay As a ferry company, they're solid. But having followed their guidelines to the letter - cleared cookies, clicked through, completed transaction all in one browser session - no cashback tracked. When they reviewed the missing cashback submission, they declined as "retailer guidelines not followed". Looks more like trying to get out of paying 4% of a hefty booking. A reminder always to see cashback as a bonus if it comes through, and not deciding which retailers to use based on the cashback. So all good, but just disappointed.
	JamesOakley \| 16 May 2023 Report Abuse
	Consistently refusing payout I've used DFDS via Topcashback on several occasions - on each occasion except 1 they have refused the cash back payout, using different excuses, including that cookies may not have been reset; used a wrong offer, etc. I think they are using Topcashback to attract customers without any intention of making cashback payments. Annoyed
	harryloots \| 11 Apr 2023 Report Abuse
	DFDS do not pay up, very poor, the topcashback team were good at helping but full cashback NOT PAID
	larb \| 08 Dec 2022 Report Abuse
	refused cash back on a legitimate Newcastle to Amsterdam transaction with no explanation.
	Monkeynutmummy \| 14 Nov 2022 Report Abuse
	DFDS cancelled my cashback after waiting a long time, apparently because the transaction did not track (it did, I was very careful). What I think happened: due to delays at Dover, I missed my scheduled ferry and was put on another later one. Mabye my inital booking was edited on their system and that made it cancelleable. Very disappointed that the cashback was cancelled.
	bernardmc \| 27 Jul 2022 Report Abuse
	I always have problems with DFDS. They always find a way to decline despite everything being done by the rules. DFDS is a very unreliable merchant.
	efjacobson \| 10 Jun 2022 Report Abuse
	Refused to pay £20 cashback with no reason. Never again
	tuziol \| 06 Dec 2019 Report Abuse
	Never tracks automatically. Always have to log a claim. very annoying.
	Xellesia23 \| 05 Sep 2019 Report Abuse
	THEY DON'T PAYOUT AFTER YOU HAVE USED THEM.
	racheljack1 \| 14 Aug 2019 Report Abuse
	Had to involve Customer Care. Took 8 months to pay
	andipandi \| 26 Jun 2019 Report Abuse
	Nightmare had to put in claim as didn't automatically get cashback took weeks to sort went on hols and had returned 3weeks before had cashback sorted
	angeie \| 25 May 2018 Report Abuse
	Two months after the purchase and nothing is tracking. I have sent 'nudges' and there is no response to whether or not my cashback is pending etc. Very poor service by DFDS.
	fnother \| 17 May 2018 Report Abuse
	Unreliable at paying out
	Mullerhale \| 25 Feb 2017 Report Abuse
	The last 4 transactions all tracked correctly only to be declined a couple of days later. All bookings done correctly, no voucher codes used, sailings completed. 3 bookings were Dover/Dunkirk and all claims were rejected as "Transaction cannot be traced". The 4th was Newhaven/Dieppe which I was surprised to find my claim was accepted for this route. I know cashback is never guaranteed, but with DFDS you can almost guarantee they'll decline your cashback!
	turnipatour2 \| 10 Jan 2017 Report Abuse
	Shocking Merchant. Has declined cashback two days after we got back!!! This was a clear purchase through topcashback using site discount and tracked immediately. There should be absolutely no issues regarding this claim as done by the book. Shame on you DFDS & Topcashback
	mofen100 \| 22 Nov 2016 Report Abuse
	Transaction initially tracked, but then declined then manual claim was rejected as 'transaction couldn't be traced', although it clearly could be as it initially tracked ok. Con - avoid!
	Aqueousity \| 27 Sep 2016 Report Abuse

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