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Get up to 8% of your purchase back
when you shop with Dell Technologies UK
Dell Technologies UK Reviews
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Reviews and experiences from TopCashback members who have shopped with Dell Technologies UK.
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Dell Technologies UK Reviews
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I have not yet received the cashback even though my account indicates that it is confirmed.
I dont know when the payment will be received. may be next year. May be I wont receive anything.
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FridayFever | 12 Nov 2011
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Be careful with purchases from Dell Computers! Excellent service and quality.... BUT.... they are slow with the promised cashback. Bought laptop 23rd April 2011. Still waiting for the £35 cashback.
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| 11 Jul 2011
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Taking a while for the cash back to become payable
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Mikethack | 05 Apr 2011
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Casback is offered on the sum with no VAT...Instead of the offered 10%on INSPIRON products they payed me 5% only. Request for the remaining 5% been sent to Dell with the support of TopCasback, outcome unknown... I will let you know
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1264017340 | 08 Mar 2011
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This didn't get recognised and I had to file a complaint. This has now been sorted and I am awaiting funds.
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robkateheap | 23 Oct 2010
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Not tracked initially, finally raised a missing claim and payment got through after several months.
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hari168 | 28 Sep 2010
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They were a bit slow to pay up, they needed a promt but other than that so far so good!
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TeamToastey | 21 Sep 2010
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Was a bit apprehensive to start shopping this way - but I am so glad I did as it is absolutely brilliant when the £'s start stacking up! My only regret is not coming across TCB sooner.
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Moneyreturns | 26 Aug 2010
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Wrong amount
The cashback experience has been quite poor. The amount tracked was less than half of the advertised. And yes, it was after excluding the VAT and not using any codes. Despite raising it multiple times, I eventually gave up on claiming for it.
Do not recommend and do not expect to get more than a third of what you should be getting.
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k1ack7 | 28 Aug 2023
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Hard work...
First did not track then took ages to pay
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TeeEmm | 26 Apr 2023
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Took over 12 months to pay out £2. Very slow but worked eventually.
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Laceyd | 27 Feb 2022
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Made around 6 purchased in the last 7 months, only one has tracked. The one that tracked was against an order made on the 1st August 2020. It turned up on my earnings page on the 22nd December. Almost 4 months after the purchase date.
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waxsta | 25 Jan 2021
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The laptop is fine, but the cashback tracking was non-existant.
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RyanUK77 | 08 Dec 2020
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Had to call up twice about my order, once to make them process it, once to remind them to take the money. Now been waiting over twelve weeks for cashback currently marked "Pending".
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MaceYaFace | 03 Apr 2018
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They have deemed my purchase as "illigitimate" so no cashback. They probably like the exposure of TCB but not to payout. The laptop i bought is however verygood and was delivered fast. If you need the cashback as part of your budget, don't bother.
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Member1025322793348 | 31 Oct 2016
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After waiting for a very long time Dell declined a genuine tracked claim...for no reason at all...except its own profits maybe!
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Rabbirob | 31 Jan 2014
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Bought a laptop in February 13, cash back failed to track. I opened a claim, which is still ongoing and is still waiting for Dell to respond, 8 months later. Wouldn't bother using again.
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happybunny199 | 11 Oct 2013
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No cashback received on purchase despite being genuine and all information sent. Cashback was for a significant amount as on an expensive gaming computer. Took 3 months for them to respond through Topcashback and decline. No information given at all as to reason. Very unsatisfactory.
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mermaid64 | 29 Jun 2013
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Just found out that Dell have not honoured my cashback claim, sent them a bill showing a purchase of a laptop of over £500 and have declined the claim with no explanation what so ever, wont be using them for a cashback deal
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M17HSN | 10 Jun 2013
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In my experience, Dell cashback tracking is unreliable.
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techbajan | 17 May 2013
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Bought a laptop in September 2012. Claim didn't track so submitted it manually. Keep sending nudges to TopCashback, but 7 months later still no sign of a resolution one way or the other. Based on other comments here, I've pretty much given up on ever receiving my cashback. Very disappointed with the cashback experience, but love the laptop - it was a total bargain, so I should be happy with that.
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adamdavid | 23 Apr 2013
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Apologies - TCB website appears to have mangled the formatting and punctuation of the post below. Bear with the content.
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stephenandhilary | 13 Mar 2013
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Customer Relations Department
Dell Computers
Dell Innovation House
Cherrywood Science & Technology Park
Cabinteely
Co. Dublin
Ireland
Dear Sir / Madam
Customer Number GB******** : Order Number ********* : 18 August 2012
The above purchase from Dell Products was made online via the topcashback website on 18 August 2012, and 'Missing Cashback' claims submitted by topcashback to Dell's affiliate network on 5 September 2012. Two claims were raised, to separate the purchase of two Inspiron and one other Dell product due different rates of cashback discount.
No response has been received from Dell's affiliate network to date by topcashback, and I write to request that after five months Dell's Customer Relations Department now take responsibility for contacting your affiliate to resolve this matter, the sums due to me totalling £**.**. The complexity of the issue and supporting documentation lends itself to a written rather than online or telephone complaint.
I attach copies of my original order confirmation and communications with topcashback.
I trust Dell will be able to resolve this matter shortly in order to secure my future custom.
Yours faithfully
... and then the haggling begins via Dell's online Customer Services team ...
- We'll update you in up to 72 hours
- This has nothing to do with us. We refer you back to the intermediary
- Yes it has - please sort it
- Our Marketing Team knows nothing about this offer
- That's odd - there's a similar offer available today - look: here's the link
- Oh! Do you want a little bit of money as a goodwill gesture?
- No - if you've conceded the point I'll have all the money thankyou.
- Oh! Alright then.
- Cash received ... plus a bit extra ... refunded to credit card.
Persist and you'll win!
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stephenandhilary | 13 Mar 2013
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Dell are refusing to pay cashback for no apparent reason
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| 12 Mar 2013
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