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Dell Technologies UK Reviews

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Reviews and experiences from TopCashback members who have shopped with Dell Technologies UK. Review this merchant

Dell Technologies UK Reviews
	Really disappointed with Dell. Bought a very expensive laptop (over £1k) in March 2012 and expected around £100 cashback as there was an improved promotional rate on at the time. The cashback never tracked; I raised a claim. Had to chase it every few months. After 10 months and another chaser email from me, I'm told the cashback has been declined for no reason. Totally shafted. All my other transactions (for small amounts) track ok. 0 stars if I could.
	Powboskie \| 01 Mar 2013 Report Abuse
	I have been waiting for the cashback to be tracked for nearly 2 months now. Firstly, the purchase is not tracked and now I am waiting for the merchant (in this case Dell) to comeback. Poor cashback service from Dell. Dissappointed.
	navos21 \| 21 Nov 2012 Report Abuse
	Cashback didn't track and topcashback is unable to resolve the issue for many months.
	\| 24 Oct 2012 Report Abuse
	This is about the fourth Dell purchase and secound pc purchase and this is the only time i have had problem with cashback claim.Purchased in May and still waiting, lodged manual claim and waiting Dell response. Shame really because it does cloud future decisions because not the cheapest products you can buy.
	\| 02 Sep 2012 Report Abuse
	I bought a new dell XPS15 expecting £30 cashback. Their customer service agent cancelled my original order stating they believed it was a fraudulent purchase. After several calls I provided all the correct details and the service agent re-instated my order however the new order was never tracked thus saving Dell reimbursing me with £30 cashback. Think twice if the only reason you're purchasing from dell rather than a competitor is the cashback difference resulting in a lower price.... Be warned!
	Yiddo101 \| 30 Jul 2012 Report Abuse
	Warning - Cashback paid on ex-VAT price, so 20% less than advertised. Also, customer services very unhelpful - I don't believe a customer services rep should say "buyer beware" when you point out their online descriptions are misleading.
	JayWalker \| 26 Jun 2012 Report Abuse
	takes much longer than other merchant to confirm or make it payable
	kevin_gardens \| 28 Nov 2011 Report Abuse
	Quickly received cashback
	Durham_uni_student \| 25 Nov 2011 Report Abuse
	I had to ask you to chase Dell for my cashback which is very slow to be paid.
	Trasna \| 12 Feb 2011 Report Abuse
	A bit slow on delivery
	\| 29 Nov 2010 Report Abuse
	Cashback tracked quickly now need to wait and see how long before its cleared. Odrer was delievered very quickly
	grumpyoldwomen \| 20 Oct 2010 Report Abuse
	Last 4 transactions have failed to track.
	jbainbridge \| 20 Jul 2010 Report Abuse
	Bought memory but not tracked nor paid!!! No Cashback albeit evertyhing was done correct, will not trust Dell again for cashback
	shoohoon \| 17 Apr 2024 Report Abuse
	Often not accepted claims Dell is very difficult to deal with and often does not accept the rightful cashback. if you can choose another retailer.
	csinibaba \| 21 Nov 2023 Report Abuse
	Doesn't track Doesn't track
	tcbjuve \| 03 Nov 2023 Report Abuse
	Cash back percentages always lower I have bought Dell multiple times and the cash back percentage is always paid lower than advertised on the click through. Raised with TopCashback multiple times without any resolution. You wait 6 months for an answer usually and then it isn’t positive. This has put me off both Dell and TopCashback.
	Member1282474886428 \| 04 Oct 2023 Report Abuse
	Never Tracks always issues with Dell tracking
	curtace \| 29 Aug 2023 Report Abuse
	Didn't track, of course with my most expensive online purchase of the year Didn't track, of course with my most expensive online purchase of the year. No adblocker used at all and never visited before without TCB. What's up with the rates, what happens if you buy both a monitor and something else in the same order, they're difference percentages.......
	LaurenceGough \| 24 Jul 2023 Report Abuse
	Still waiting for a response after 10 months. I bought a monitor from Dell Technologies in July 2022 but the cashback did not track so I raised a cashback claim. I provided all the information requested including the order number and do not know of any reason why the cashback did not track. Despite my requests for an answer Top Cashback can only say they are still waiting for the retailer to respond to my claim. Surely Dell Technologies should have look at this claim by now (waiting 10 months) and either provided the cashback or the reason why they are not paying it?
	erb \| 09 May 2023 Report Abuse
	Retailer keeps declining payment for no reason
	Member10102517901442 \| 08 Feb 2023 Report Abuse
	Rubbish. Claimed the order was returned. It wasn't.
	keithrob91 \| 30 Jan 2023 Report Abuse
	tcb stated 9% cashback but only gave 5%
	kevinob \| 22 Jul 2022 Report Abuse
	Cashback declined and refused to look into when 800+ purchase made and wholly tracked online
	donnyrovers \| 08 Jul 2022 Report Abuse
	Took 8 months for them to claim my order was cancelled even though I have proof that it was delivered, TC would not let me dispute this and refused to submit the evidence, it's unfair and unjust
	tep1981 \| 16 Jun 2022 Report Abuse
	Purchased an item from them in April, but cashback didn't track. I submitted a claim, but response from Dell was that the order had been cancelled, which was not true. If this is what they do to avoid cashback, they shouldn't be offering it in the first place. Dishonest!! If I could have given them no stars, I would have.
	JD77 \| 13 Jun 2022 Report Abuse

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