Get up to £25.20 of your purchase back when you shop with Animal Friends Pet Insurance Join TopCashback Free
Get up to £25.20 of your purchase back
when you shop with Animal Friends Pet Insurance

Animal Friends Pet Insurance Reviews

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Take a look through the Animal Friends Pet Insurance reviews you will find below and you will see what some of our other members have said about them after taking out a policy through us. While it is fair to say the feedback is mixed, that doesn’t mean you won’t find some fantastic comments. In fact, they come in for praise from many who highlight the value for money offered, the great customer service provided and the cashback process, among other things. Some of the comments you will see include “great site, loads quick and tracks great for our many holidays”, “good price and fast payer”, “reasonable price and good customer service” and “good value for money”.

Take a look at the Animal Friends Pet Insurance review feedback on Trustpilot and you will find the vast majority of it is excellent. One customer said: “Unfortunately, our dog had to undergo surgery a couple of times this year, but Animal Friends were brilliant and the vets bill was sorted out with no problems whatsoever.” Other positive comments include “Animal friends could not have been more supportive”, “fantastic insurance company, paid out quickly with minimal fuss” and “really helpful, great communication by both phone and email”.

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Animal Friends Pet Insurance Reviews
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Cashback tracked at zero, then completed at zero. Claim lodged.
  rickydg | 25 Jan 2017 Report Abuse
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do not pay
  scrumpdog | 03 Jan 2017 Report Abuse
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Abysmal. Originally tracked with the wrong amount (too high), then reduced to £0.00, which is now "payable". Would have given zero stars if possible.
  StupidDogbot | 14 Dec 2016 Report Abuse
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My advice would be DO NOT USE ANIMAL FRIENDS INSURANCE! I have had a policy with them for five years now and they have attempted on multiple occasions to not pay out for my dog’s long-term condition based on technicalities that take days to resolve. Due to this my dog’s treatment has been delayed and postponed while they take days to investigate minor issues that they claim may completely invalidate my cover. If you love your animal and want the best treatment, cover and care I recommend that you choose another insurance provider that values customer service. This company has managed to turn and emotionally distressing time for me into an unbearable situation that I would not wish on anyone else. Please choose wisely.
  | 09 Dec 2016 Report Abuse
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Took insurance out with animal friends in may they said they couldn't find my transaction through topcashback so they refused to pay £26.00 cash back contacted topcashback who came back with the transaction did not track. Totally hacked off as this has happened with several merchants now
  sarge65 | 13 Sep 2016 Report Abuse
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Rejected my cashback claim. Can't comment on the insurance as we've not had to use it.
  lyndasharp | 06 Sep 2016 Report Abuse
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Be warned - despite me using same process as all other cashback claims, they didn't pay out (after over 100 days wait) saying the TCB was not the last referrer. Only purchased this policy based on getting decent cash back, making it cheaper than others - lesson learnt not to bank on always getting cashback...
  Valiantitis | 20 May 2016 Report Abuse
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Poor merchant. Failed to pay cashback despite everything being completed correctly. The only provider never to pay me.
  eaglesrest | 28 Jan 2016 Report Abuse
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Still waiting for my cashback after 3 1/2 months!
  truddles | 18 Jan 2016 Report Abuse
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Do not use this website; never received my cashback!!! Then, after I claimed it; they confirmed it and then rejected it; so apparently I will not receive it. It has been a year!
  katepate | 01 Sep 2015 Report Abuse
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Very disappointing. I purchased a policy which failed to track and because of this cancelled the policy after TCB and Animal Friends blamed each other for the failure. I subsequently purchased another policy which, once again, failed to track. Animal Friends and TCB do not appear to be interested in finding a resolution either.
  clamchop | 28 May 2015 Report Abuse
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Be very carefull with these cowboys they firstly declined my cashback and even though I pay my insurance on time every month they have just refused my claim for my dogs illness and will try and find any reason not to pay out. Stay away from these there customer service is very poor and unless you have a printer you cannot make a claim as 3 times I asked for a claim form yet never received a single one so had to buy a printer just to make a claim which over the phone they said was fine yet then refused to pay.
  bodders98 | 29 Jan 2014 Report Abuse
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terrible
  Lisa643 | 29 Jun 2013 Report Abuse
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Do NOT use animal friends insurance under any circumstances. This review is in no way linked to TCB, but this insurance company is diabolical. They do not cover you for hardly anything, due to a cleverly worded policy document. Avoid at all costs, and give your money to another company that might actually care about your pets and not just about their profits.
  jamiemd87 | 30 May 2013 Report Abuse
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Took policy out through Topcashback in July last year. Cashback showing as 0.01. Queried this as should have been £20. 7 months later, after chasing it up again, been told it has been rejected. Not impressed at all and will not be renewing with them.
  | 02 May 2013 Report Abuse
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Cashback declined despite meeting the criteria! Lots of other people have had this problem too, so why are they still on TCB???
  sted | 03 Mar 2013 Report Abuse
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Showing as pending at £0.00 for 4 months now, charity or not they should be removed from TCB.
  cycloneuk | 20 Feb 2013 Report Abuse
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Like many other people here, I was motivated to buy because of the cashback offered, but it tracked at zero and has not uplifted, five months later. Raised a claim, which Animal Friends are ignoring. Insurance for my other cat is now due but because of this poor service I will be buying elsewhere.
  Derri | 14 Feb 2013 Report Abuse
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did not recieve any cashback even when purchased superior cover.e mail reply from animal friends was - As the cash back agreement is between yourself and Top Cashback, I am afraid that you would really need to chase this up with them. DONT EXPECT ANY CASH BACK ! THEY DONT PAY ANY!
  | 12 Feb 2013 Report Abuse
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Don't bother - cashback not even tracked
  juliapows | 13 Oct 2012 Report Abuse
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2 pet policies taekn out in April 2012. Has not tracked yet (Oct 2012). Have submitted a claim with Topcashback and monthly nudges - still nothing.
  ShornaW | 08 Oct 2012 Report Abuse
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I bought insurance in March and am still waiting for the cash back to be paid. It is now a month past the estimated payable date. Appalling service.
  Member13970294821 | 27 Jun 2012 Report Abuse
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Strangely a few days after giving a negative comment £5 was made payable however this was only a 1/3 of the £15 that was meant to be paid out so still not a positive experience waiting for a year and then to be paid out £10 less that stated when I joined!!
  madmazy | 18 Nov 2013 Report Abuse
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Bought 2 separate cat insurance policies 2 months apart- 1 Prime & 1 Prime Plus. Was due to get £15 and £21 cashback respectively. Both tracked and were confirmed for the correct amounts. Was paid out on the £15 and waiting for £21. Seen today that it has now become payable but has changed to £15!! Can't put in claim as over 100 days old!! Convenient for them
  chicklet | 23 Jun 2013 Report Abuse
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got my insurance cheaper than anywhere else, and cash back paid in good time.
  josh1111 | 19 Jun 2013 Report Abuse
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