Get up to £25.20 of your purchase back when you shop with Animal Friends Pet Insurance Join TopCashback Free
Get up to £25.20 of your purchase back
when you shop with Animal Friends Pet Insurance

Animal Friends Pet Insurance Reviews

Take a look through the Animal Friends Pet Insurance reviews you will find below and you will see what some of our other members have said about them after taking out a policy through us. While it is fair to say the feedback is mixed, that doesn’t mean you won’t find some fantastic comments. In fact, they come in for praise from many who highlight the value for money offered, the great customer service provided and the cashback process, among other things. Some of the comments you will see include “great site, loads quick and tracks great for our many holidays”, “good price and fast payer”, “reasonable price and good customer service” and “good value for money”.

Take a look at the Animal Friends Pet Insurance review feedback on Trustpilot and you will find the vast majority of it is excellent. One customer said: “Unfortunately, our dog had to undergo surgery a couple of times this year, but Animal Friends were brilliant and the vets bill was sorted out with no problems whatsoever.” Other positive comments include “Animal friends could not have been more supportive”, “fantastic insurance company, paid out quickly with minimal fuss” and “really helpful, great communication by both phone and email”.

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Animal Friends Pet Insurance Reviews
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No cashback despite a year later and now stuck with them again. They took my cat off the clause for Cancer treatment when he had just had had a scratch they also were refusing to pay out for a while and made us jump through hoops this ended up costing me so much time and money!!! So next year I will avoid these such a shame as well as I thought they were an ethical insurance company but I guess an insurance company is an insurance company and they only care about money. Don't get them on terms of cashback for sure and I'm not that happy with their cover either. Although everyone I've spoken to has been lovely so they actually have good customer services!!!
  madmazy | 11 Nov 2013 Report Abuse
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terrible
  Lisa643 | 29 Jun 2013 Report Abuse
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Bought 2 separate cat insurance policies 2 months apart- 1 Prime & 1 Prime Plus. Was due to get £15 and £21 cashback respectively. Both tracked and were confirmed for the correct amounts. Was paid out on the £15 and waiting for £21. Seen today that it has now become payable but has changed to £15!! Can't put in claim as over 100 days old!! Convenient for them
  chicklet | 23 Jun 2013 Report Abuse
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got my insurance cheaper than anywhere else, and cash back paid in good time.
  josh1111 | 19 Jun 2013 Report Abuse
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tracked at zero - never got the cashback. Thankfully haven't had to claim on the insurance yet. Not good.
  llwch18 | 10 Jun 2013 Report Abuse
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My overall experience with Animal Friends has been a good one, the purchase went smoothly, the newsletters and customer service helpful. The cashback however was a little more difficult to get to a payable stage. It first of all didn't track, then it was confirmed at £0.00, I raised a query with Topcashback who were extremely helpful and chased the cashback. This was 3 months after the initial order made in November 2012. I have checked my account today (3rd June) and the cashback is finally showing as payable having been confirmed for around 2 months. Overall happy with the product and topcashback customer service but the tracking time and payable status of the cashback took far too long!
  Kimbodj | 03 Jun 2013 Report Abuse
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A year after taking out the policy, I still haven't had my cashback. I've also claimed on my policy and they've charged me 2 excesses for the SAME claim as it happened to run over 2 policy years. Customer service poor - they don't reply to emails. Great ethics but the rest of it stinks. I don't know why they are still allowed on TCP or how they've won a customer service award. I wont be renewing my policy.
  Jane_Litchfield | 03 Jun 2013 Report Abuse
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Do NOT use animal friends insurance under any circumstances. This review is in no way linked to TCB, but this insurance company is diabolical. They do not cover you for hardly anything, due to a cleverly worded policy document. Avoid at all costs, and give your money to another company that might actually care about your pets and not just about their profits.
  jamiemd87 | 30 May 2013 Report Abuse
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Took policy out through Topcashback in July last year. Cashback showing as 0.01. Queried this as should have been £20. 7 months later, after chasing it up again, been told it has been rejected. Not impressed at all and will not be renewing with them.
  | 02 May 2013 Report Abuse
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Cashback declined despite meeting the criteria! Lots of other people have had this problem too, so why are they still on TCB???
  sted | 03 Mar 2013 Report Abuse
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After 5 months of having the insurance noticed that they have gone into the payable bracket at £0. So looks like I'm not getting nothing from this lot. And 100 days has passed so i cant complain - nice one I'll remember not to use this robbing lot again. STAY CLEAR IF YOU WANT THE CASHBACK
  ellie06 | 28 Feb 2013 Report Abuse
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Showing as pending at £0.00 for 4 months now, charity or not they should be removed from TCB.
  cycloneuk | 20 Feb 2013 Report Abuse
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Like many other people here, I was motivated to buy because of the cashback offered, but it tracked at zero and has not uplifted, five months later. Raised a claim, which Animal Friends are ignoring. Insurance for my other cat is now due but because of this poor service I will be buying elsewhere.
  Derri | 14 Feb 2013 Report Abuse
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did not recieve any cashback even when purchased superior cover.e mail reply from animal friends was - As the cash back agreement is between yourself and Top Cashback, I am afraid that you would really need to chase this up with them. DONT EXPECT ANY CASH BACK ! THEY DONT PAY ANY!
  | 12 Feb 2013 Report Abuse
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I bought two policies in June 2012 and was expecting £21 cashback. 7 months on and still no sign despite launching a missing cashback claim. Not impressed.
  Sally1985 | 04 Jan 2013 Report Abuse
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Don't bother - cashback not even tracked
  juliapows | 13 Oct 2012 Report Abuse
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2 pet policies taekn out in April 2012. Has not tracked yet (Oct 2012). Have submitted a claim with Topcashback and monthly nudges - still nothing.
  ShornaW | 08 Oct 2012 Report Abuse
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Still waiting cashback..... showing payable as 0.01p, but due £18.01... This is way past its due date, and not heard anything..... Very poor service as i took out 3 policies with them, one of the main reasons I chose them was due to the cashback option!
  | 04 Oct 2012 Report Abuse
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Bought in July - tracked immediately at 1p. Now showing as payable at 1p!! Should have been £17. TCB waiting for merchant to respond to my claim.
  heff | 13 Aug 2012 Report Abuse
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Cashback did not work with this merchant. It initially tracked at £0.01, which supposedly it should. However, 4 months later it has finally become payable - still at 1p. It is now too late to claim. Poor.
  athome1234 | 13 Aug 2012 Report Abuse
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I purchased pet insurance last October 2011 and pay monthly direct debits. The cash back was for £12.00, but I have not received any cash back despite lodging a claim and having the purchase confirmed. I have sent monthly nudges and the claim still shows waiting for merchant. Wouldn't recommend this if cash back is an incentive to purchase this insurance.
  Bartles | 15 Jul 2012 Report Abuse
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I wrote a review here on 27th June having not received cash back and gave it 1 star. Having complained through top cash back the cash back has now been paid. Apparently you can't change a review once it's been written, so here's my new one. I'll give the service and cash back 3 stars.
  Member13970294821 | 12 Jul 2012 Report Abuse
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Tracked immediately - now confirmed, but as 1p, not £15??
  heff | 03 Jul 2012 Report Abuse
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I bought insurance in March and am still waiting for the cash back to be paid. It is now a month past the estimated payable date. Appalling service.
  Member13970294821 | 27 Jun 2012 Report Abuse
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Tracked and confirmed but two months past payment date now, not very good
  mickyf | 19 Jun 2012 Report Abuse
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