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Get up to £25.20 of your purchase back
when you shop with Animal Friends Pet Insurance

Animal Friends Pet Insurance Reviews

Take a look through the Animal Friends Pet Insurance reviews you will find below and you will see what some of our other members have said about them after taking out a policy through us. While it is fair to say the feedback is mixed, that doesn’t mean you won’t find some fantastic comments. In fact, they come in for praise from many who highlight the value for money offered, the great customer service provided and the cashback process, among other things. Some of the comments you will see include “great site, loads quick and tracks great for our many holidays”, “good price and fast payer”, “reasonable price and good customer service” and “good value for money”.

Take a look at the Animal Friends Pet Insurance review feedback on Trustpilot and you will find the vast majority of it is excellent. One customer said: “Unfortunately, our dog had to undergo surgery a couple of times this year, but Animal Friends were brilliant and the vets bill was sorted out with no problems whatsoever.” Other positive comments include “Animal friends could not have been more supportive”, “fantastic insurance company, paid out quickly with minimal fuss” and “really helpful, great communication by both phone and email”.

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Animal Friends Pet Insurance Reviews
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smooth transaction
  albion7 | 03 Nov 2019 Report Abuse
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excellent great
  conroy1 | 15 Jun 2019 Report Abuse
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Great site loads quick and tracks great for our many holidays
  mikeheery1974 | 27 Apr 2019 Report Abuse
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good price and fast payer
  ianandsuzanne | 14 Jan 2019 Report Abuse
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Good Value for Money
  carracam | 09 Oct 2018 Report Abuse
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6 months after taking out insurance i am still waiting for cashback to be paid
  cavviemum | 14 Aug 2018 Report Abuse
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Took out insurance with Animal Friends but never showed up in tracked list. Filled in a missing cash back form and 7 months later they have declined cashback. Only company that has declined my cashback on this site. Avoid, avoid, avoid! Will be cancelling my three policies with them as soon as I can.
  puccaprincess | 14 May 2018 Report Abuse
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Cash back declined after 6 months tracked ok poor excuses?
  vegas3004 | 14 May 2018 Report Abuse
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Cashback never arrived 14 months later, so do not rely on this to choose this insurance
  martinmetcalfe | 13 Dec 2017 Report Abuse
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cashback paid
  ach0 | 13 Nov 2017 Report Abuse
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NO STARS - BEFORE you buy your insurance through Animal Friends, just page through these reviews - you will find that there are substantially more NEGATIVE reviews than positive reviews.
  Yorkshireguy | 13 Sep 2017 Report Abuse
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AVOID. Don’t rely on receiving cashback from Animal Friends to help you decide who to insure with. I chose Animal Friends back in several months ago and after claiming and several ‘nudges’ later my cashback has been declined using a totally meaningless explanation. Complaints about this merchant seem plentiful on TopCashBack. I am surprised that some other members who have also had their cashback declined have awarded more than one star. If Animal Friends are prepared to renege on the cashback deal for a few quid, will they also renege on a pay-out when they receive a claim? I think I shall go elsewhere for my insurance next time.
  Yorkshireguy | 13 Sep 2017 Report Abuse
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Still waiting for cashback, truely awful avoid!
  CCurtis97 | 25 Jun 2017 Report Abuse
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Absolutely rubbish, when bought a message stated this does not track so had to raise a manual claim. Has not been processed this was many months ago, sent a nudge still nothing. Never had any problems with any other retailers. Will avoid these in future.
  jamescrowe | 16 Apr 2017 Report Abuse
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Had to go through the missing cashback claims route to get the cashback - eventually got it several months later
  SouthGraham | 12 Apr 2017 Report Abuse
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Took lots of time, and support tickets before I finally got it
  summad | 05 Apr 2017 Report Abuse
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Cashback tracked initially, then reduced to £0.00. I had to get TopCashback on the case, but this at first had no effect, so I left pretty poor feedback initially. However, payment has now been received - so we got there in the end! To be fair to Animal Friends, my previous criticism was concerned with the cashback problems, not the quality of their insurance. Fortunately, I haven't had to make a claim, but I can say they seem to provide the most affordable insurance on the market, with more flexible options as to the level of cover than other providers.
  StupidDogbot | 18 Mar 2017 Report Abuse
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cashback figures went to zero so I had to put a claim in and then it took 6 months before I had my money. Any way they have a terrible reputation so Ill be going elsewhere just didn't realise when i chose them.
  Purpledee | 17 Mar 2017 Report Abuse
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really reasonable price and good customer service
  stefan1988 | 15 Mar 2017 Report Abuse
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Really bad!!!! Still waiting from August 2016 and a second one from October 2016. Giving up all hope on this one!
  leeandjohn | 01 Mar 2017 Report Abuse
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Rubbish, didnt even track!
  bagitup82 | 14 Feb 2017 Report Abuse
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DREADFUL. Decline cashback yet I took out two insurances with them...two cats
  Ellis2020 | 29 Jan 2017 Report Abuse
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Cashback tracked at zero, then completed at zero. Claim lodged.
  rickydg | 25 Jan 2017 Report Abuse
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do not pay
  scrumpdog | 03 Jan 2017 Report Abuse
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Abysmal. Originally tracked with the wrong amount (too high), then reduced to £0.00, which is now "payable". Would have given zero stars if possible.
  StupidDogbot | 14 Dec 2016 Report Abuse
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