Get up to £25.20 of your purchase back when you shop with Animal Friends Pet Insurance Join TopCashback Free
Get up to £25.20 of your purchase back
when you shop with Animal Friends Pet Insurance

Animal Friends Pet Insurance Reviews

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Take a look through the Animal Friends Pet Insurance reviews you will find below and you will see what some of our other members have said about them after taking out a policy through us. While it is fair to say the feedback is mixed, that doesn’t mean you won’t find some fantastic comments. In fact, they come in for praise from many who highlight the value for money offered, the great customer service provided and the cashback process, among other things. Some of the comments you will see include “great site, loads quick and tracks great for our many holidays”, “good price and fast payer”, “reasonable price and good customer service” and “good value for money”.

Take a look at the Animal Friends Pet Insurance review feedback on Trustpilot and you will find the vast majority of it is excellent. One customer said: “Unfortunately, our dog had to undergo surgery a couple of times this year, but Animal Friends were brilliant and the vets bill was sorted out with no problems whatsoever.” Other positive comments include “Animal friends could not have been more supportive”, “fantastic insurance company, paid out quickly with minimal fuss” and “really helpful, great communication by both phone and email”.

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Animal Friends Pet Insurance Reviews
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Had to go through the missing cashback claims route to get the cashback - eventually got it several months later
  SouthGraham | 12 Apr 2017 Report Abuse
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Still waiting for my cashback to be paid out from October :(
  truddles | 28 Jan 2016 Report Abuse
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No Cashback received despite ordering through the relevant website for dog insurance in February 2014. I didnt realise I had to chase the cashback if I hadnt received within 100 days. Feel slightly cheated and wont be going through this company on renewal.
  Memmalou1 | 11 Jun 2014 Report Abuse
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Cashback just been declined even though I followed the link and purchased online yet still decline my £21 cashback, Support ticket put in but that has for some reason been put on ice. I will be cancelling my policy and taking my business elsewhere tomorrow.
  bodders98 | 27 Nov 2013 Report Abuse
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No cashback despite a year later and now stuck with them again. They took my cat off the clause for Cancer treatment when he had just had had a scratch they also were refusing to pay out for a while and made us jump through hoops this ended up costing me so much time and money!!! So next year I will avoid these such a shame as well as I thought they were an ethical insurance company but I guess an insurance company is an insurance company and they only care about money. Don't get them on terms of cashback for sure and I'm not that happy with their cover either. Although everyone I've spoken to has been lovely so they actually have good customer services!!!
  madmazy | 11 Nov 2013 Report Abuse
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A year after taking out the policy, I still haven't had my cashback. I've also claimed on my policy and they've charged me 2 excesses for the SAME claim as it happened to run over 2 policy years. Customer service poor - they don't reply to emails. Great ethics but the rest of it stinks. I don't know why they are still allowed on TCP or how they've won a customer service award. I wont be renewing my policy.
  Jane_Litchfield | 03 Jun 2013 Report Abuse
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I bought two policies in June 2012 and was expecting £21 cashback. 7 months on and still no sign despite launching a missing cashback claim. Not impressed.
  Sally1985 | 04 Jan 2013 Report Abuse
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Still waiting cashback..... showing payable as 0.01p, but due £18.01... This is way past its due date, and not heard anything..... Very poor service as i took out 3 policies with them, one of the main reasons I chose them was due to the cashback option!
  | 04 Oct 2012 Report Abuse
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Cashback did not work with this merchant. It initially tracked at £0.01, which supposedly it should. However, 4 months later it has finally become payable - still at 1p. It is now too late to claim. Poor.
  athome1234 | 13 Aug 2012 Report Abuse
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I purchased pet insurance last October 2011 and pay monthly direct debits. The cash back was for £12.00, but I have not received any cash back despite lodging a claim and having the purchase confirmed. I have sent monthly nudges and the claim still shows waiting for merchant. Wouldn't recommend this if cash back is an incentive to purchase this insurance.
  Bartles | 15 Jul 2012 Report Abuse
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Tracked and confirmed but two months past payment date now, not very good
  mickyf | 19 Jun 2012 Report Abuse
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After 6 months they have decided that my transaction is untraceable yet they are quite happy to take my money every month and I only ever visited their site via top cash back. My thanks to the top cashback team for trying to recover my money.
  pauleden | 16 May 2012 Report Abuse
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6 months after taking out insurance i am still waiting for cashback to be paid
  cavviemum | 14 Aug 2018 Report Abuse
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Took out insurance with Animal Friends but never showed up in tracked list. Filled in a missing cash back form and 7 months later they have declined cashback. Only company that has declined my cashback on this site. Avoid, avoid, avoid! Will be cancelling my three policies with them as soon as I can.
  puccaprincess | 14 May 2018 Report Abuse
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Cash back declined after 6 months tracked ok poor excuses?
  vegas3004 | 14 May 2018 Report Abuse
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Cashback never arrived 14 months later, so do not rely on this to choose this insurance
  martinmetcalfe | 13 Dec 2017 Report Abuse
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NO STARS - BEFORE you buy your insurance through Animal Friends, just page through these reviews - you will find that there are substantially more NEGATIVE reviews than positive reviews.
  Yorkshireguy | 13 Sep 2017 Report Abuse
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AVOID. Don’t rely on receiving cashback from Animal Friends to help you decide who to insure with. I chose Animal Friends back in several months ago and after claiming and several ‘nudges’ later my cashback has been declined using a totally meaningless explanation. Complaints about this merchant seem plentiful on TopCashBack. I am surprised that some other members who have also had their cashback declined have awarded more than one star. If Animal Friends are prepared to renege on the cashback deal for a few quid, will they also renege on a pay-out when they receive a claim? I think I shall go elsewhere for my insurance next time.
  Yorkshireguy | 13 Sep 2017 Report Abuse
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Still waiting for cashback, truely awful avoid!
  CCurtis97 | 25 Jun 2017 Report Abuse
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Absolutely rubbish, when bought a message stated this does not track so had to raise a manual claim. Has not been processed this was many months ago, sent a nudge still nothing. Never had any problems with any other retailers. Will avoid these in future.
  jamescrowe | 16 Apr 2017 Report Abuse
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Took lots of time, and support tickets before I finally got it
  summad | 05 Apr 2017 Report Abuse
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cashback figures went to zero so I had to put a claim in and then it took 6 months before I had my money. Any way they have a terrible reputation so Ill be going elsewhere just didn't realise when i chose them.
  Purpledee | 17 Mar 2017 Report Abuse
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Really bad!!!! Still waiting from August 2016 and a second one from October 2016. Giving up all hope on this one!
  leeandjohn | 01 Mar 2017 Report Abuse
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Rubbish, didnt even track!
  bagitup82 | 14 Feb 2017 Report Abuse
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DREADFUL. Decline cashback yet I took out two insurances with them...two cats
  Ellis2020 | 29 Jan 2017 Report Abuse
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