Get up to £25.20 of your purchase back when you shop with Animal Friends Pet Insurance Join TopCashback Free
Get up to £25.20 of your purchase back
when you shop with Animal Friends Pet Insurance

Animal Friends Pet Insurance Reviews

Take a look through the Animal Friends Pet Insurance reviews you will find below and you will see what some of our other members have said about them after taking out a policy through us. While it is fair to say the feedback is mixed, that doesn’t mean you won’t find some fantastic comments. In fact, they come in for praise from many who highlight the value for money offered, the great customer service provided and the cashback process, among other things. Some of the comments you will see include “great site, loads quick and tracks great for our many holidays”, “good price and fast payer”, “reasonable price and good customer service” and “good value for money”.

Take a look at the Animal Friends Pet Insurance review feedback on Trustpilot and you will find the vast majority of it is excellent. One customer said: “Unfortunately, our dog had to undergo surgery a couple of times this year, but Animal Friends were brilliant and the vets bill was sorted out with no problems whatsoever.” Other positive comments include “Animal friends could not have been more supportive”, “fantastic insurance company, paid out quickly with minimal fuss” and “really helpful, great communication by both phone and email”.

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Animal Friends Pet Insurance Reviews
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My advice would be DO NOT USE ANIMAL FRIENDS INSURANCE! I have had a policy with them for five years now and they have attempted on multiple occasions to not pay out for my dog’s long-term condition based on technicalities that take days to resolve. Due to this my dog’s treatment has been delayed and postponed while they take days to investigate minor issues that they claim may completely invalidate my cover. If you love your animal and want the best treatment, cover and care I recommend that you choose another insurance provider that values customer service. This company has managed to turn and emotionally distressing time for me into an unbearable situation that I would not wish on anyone else. Please choose wisely.
  | 09 Dec 2016 Report Abuse
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A good competetive price and fast payout
  sylke | 16 Oct 2016 Report Abuse
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tracked almost immediately payable a few weeks after
  ashy21uk | 07 Oct 2016 Report Abuse
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Pleased with the service
  astocker2 | 16 Sep 2016 Report Abuse
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Took insurance out with animal friends in may they said they couldn't find my transaction through topcashback so they refused to pay £26.00 cash back contacted topcashback who came back with the transaction did not track. Totally hacked off as this has happened with several merchants now
  sarge65 | 13 Sep 2016 Report Abuse
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Really excellent service.
  | 13 Sep 2016 Report Abuse
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Rejected my cashback claim. Can't comment on the insurance as we've not had to use it.
  lyndasharp | 06 Sep 2016 Report Abuse
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great prices and fast cashback payouts thank you from the dogs and I x
  shony | 18 Jul 2016 Report Abuse
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Be warned - despite me using same process as all other cashback claims, they didn't pay out (after over 100 days wait) saying the TCB was not the last referrer. Only purchased this policy based on getting decent cash back, making it cheaper than others - lesson learnt not to bank on always getting cashback...
  Valiantitis | 20 May 2016 Report Abuse
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Poor merchant. Failed to pay cashback despite everything being completed correctly. The only provider never to pay me.
  eaglesrest | 28 Jan 2016 Report Abuse
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Still waiting for my cashback to be paid out from October :(
  truddles | 28 Jan 2016 Report Abuse
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Still waiting for my cashback after 3 1/2 months!
  truddles | 18 Jan 2016 Report Abuse
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great company, when made a claim sorted no problems, would recommend to anyone for protecting their animals. Cashback paid as well. AAA++++
  merlin81 | 05 Jan 2016 Report Abuse
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Cashback tracked but both policies never paid; cost of my cat's insurance has more than doubled in the second year, though I don't think this is uncommon.
  fionaroisin | 26 Oct 2015 Report Abuse
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Cashback tracked and paid promptly
  bell610 | 20 Sep 2015 Report Abuse
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Just really quick - great stuff
  Kizzia | 13 Sep 2015 Report Abuse
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Good service and supports animal charities
  astocker2 | 11 Sep 2015 Report Abuse
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Do not use this website; never received my cashback!!! Then, after I claimed it; they confirmed it and then rejected it; so apparently I will not receive it. It has been a year!
  katepate | 01 Sep 2015 Report Abuse
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Very disappointing. I purchased a policy which failed to track and because of this cancelled the policy after TCB and Animal Friends blamed each other for the failure. I subsequently purchased another policy which, once again, failed to track. Animal Friends and TCB do not appear to be interested in finding a resolution either.
  clamchop | 28 May 2015 Report Abuse
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Cashback declined! Visited site via TCB, purchased a policy, submitted policy details to TCB, waited six months, nothing happened. Lodged a complaint and was told cashback was rejected due to their network not tracking the claim. I used my iPad to visit site and other transactions with other sites have been successful. I fear they offer a high cashback rate and then don't always pay out...
  midgers550 | 13 Nov 2014 Report Abuse
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No Cashback received despite ordering through the relevant website for dog insurance in February 2014. I didnt realise I had to chase the cashback if I hadnt received within 100 days. Feel slightly cheated and wont be going through this company on renewal.
  Memmalou1 | 11 Jun 2014 Report Abuse
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Be very carefull with these cowboys they firstly declined my cashback and even though I pay my insurance on time every month they have just refused my claim for my dogs illness and will try and find any reason not to pay out. Stay away from these there customer service is very poor and unless you have a printer you cannot make a claim as 3 times I asked for a claim form yet never received a single one so had to buy a printer just to make a claim which over the phone they said was fine yet then refused to pay.
  bodders98 | 29 Jan 2014 Report Abuse
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Cashback was fine. However we have been very impressed of late when we had a claim following the illness which led to the loss of our cat. As our claim was many times what we had ever paid in premiums we had expected problems given the usual experience with insurance companies, but they paid out promptly without any issues. Customer service exceeded our expectations.
  J_D_A_Armitage | 07 Dec 2013 Report Abuse
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Cashback just been declined even though I followed the link and purchased online yet still decline my £21 cashback, Support ticket put in but that has for some reason been put on ice. I will be cancelling my policy and taking my business elsewhere tomorrow.
  bodders98 | 27 Nov 2013 Report Abuse
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Strangely a few days after giving a negative comment £5 was made payable however this was only a 1/3 of the £15 that was meant to be paid out so still not a positive experience waiting for a year and then to be paid out £10 less that stated when I joined!!
  madmazy | 18 Nov 2013 Report Abuse
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