Get up to 26.5% of your purchase back when you shop with Staysure Travel Insurance Join TopCashback Free
Get up to 26.5% of your purchase back
when you shop with Staysure Travel Insurance

Staysure Travel Insurance Reviews

Take a look at the Staysure Travel Insurance reviews below and you will see many TopCashback members state they have used them more than once or would be happy to do so again. One returning customer said: “Fantastic service yet again. We had problems trying to get our insurance on the website due to unforeseen circumstances. We received a phone call within minutes to complete our policy.”

They are far from being alone in singing the company’s praises, with other members who have chosen to leave feedback after taking out a policy with them through us saying such things as “excellent value, efficient service”, “very easy website to use, very pleased with the final cost “ and “have always used Staysure — always felt safe with their service”. There is Staysure Travel Insurance feedback which also highlights the cashback process, including comments such as “very quick payout. Thank you. Have used before and likely will use again”, “quick paying cashback with no issues — very good” and “very impressive. Quick turnaround for payout and would use them again”.

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Staysure Travel Insurance Reviews
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Great service when needed
Yes I had to chase up the cashback on this occasion and I had to pay extra for an additional ailment that had arisen, a good job i did though as the condition worsened very quickly and I had the need to make a claim. The claim was handled without any issues, documents they needed for the claim were easily uploaded and I was kept informed via a portal of the progress. My claim was paid in full, all but a small excess for cancellation within about 3 weeks. Great service when it was needed most.
  Stanian | 14 May 2025 Report Abuse
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No cashback
No cashback, very disappointing - ended up switching providers
  DashaToalepaialii | 06 May 2025 Report Abuse
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Be wary
The incorrect cashback was received, not even close to the advertised %. I’ve been chasing and awaiting feedback back for 7 months and still have no resolution. I wouldn’t rely on the cashback amount again.
  Kag | 25 Apr 2025 Report Abuse
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Cashback declined
Cashback was tracking fine. Then all of a sudden months later it got declined. Reason was vague and didn't make sense. Staysure are good but wouldn't buy for the cashback!
  justbecausedude | 15 Apr 2025 Report Abuse
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3 months to pay out after a lot of aggravation
Having bought travel insurance from Staysure before via Top Cashback and receiving the cashback very quickly I bought an annual insurance policy whereby I should have received 28% cashback. The usual message from Top Cashback popped up saying my visit had been recorded. When I didn't receive the cashback I claimed and eventually was told that this had been declined and for them to go back to the retailer needed the order confirmation. I therefore had to send all the documents with personal details so that they could see when this was purchased. I also put in a complaint to Staysure and the payout appeared. Whether it was due to that I don't know but I would advise everyone to make proper records and print screen the recorded message etc etc. This was a lot of money just to let it go so I'm gad I persevered and got it after 3 months.
  Member978385392614 | 25 Mar 2025 Report Abuse
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Concerning
The price I was offered when I went through the top cashback website was 25% more expensive than when I went direct through the staysure website. Unfortunately, this kind of issue affects my trust in using top cashback
  Helenlc1234 | 18 Feb 2025 Report Abuse
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Wait is too long, it was nearly 9 Months before the Cashback was paid,
The Cashback amount is good but waiting 9 Months for it to be paid is not!
  Deek333 | 06 Feb 2025 Report Abuse
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Declined cashback for legitimate purchase
They declined cashback, no comment, no appeal function. Their customer service team are the worst I've ever dealt with. Also dishonest with their refer a friend scheme, didn't give those vouchers out either. If they're this dishonest at point of purchase how bad must they be if you need to claim.
  Meaby | 31 Jan 2025 Report Abuse
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Fast to payout
Fast to payout
  mark_mackey | 10 Jan 2025 Report Abuse
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CASH BACK NOT SEEN
When I took out the policy it did not appear in the cash back system it took a claim to get it on to my dashboard. Once agree it was quick and easy. Don't know if this was Top Cash backs problem or stay sures? But happy to get cash back in the end
  darrenwiggins | 09 Jan 2025 Report Abuse
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Paid within 6 weeks
Bought Single trip policies and cashback paid out in about 6 weeks. Actually had to claim for the first time ever on a previous policy. First flight cancelled before a xmas escape. Rebooked on a flight 4 days later. Luckily I had not hotel costs at the other end, but I did have to cancel a car hire that I had that I'd paid £400 for. Car hire co wanted to reprice at it was now going to cost £1700. Insurance policy wouldn't cover that. Found an off airport site that was £420 for the new duration. No help from insurance unless I'd purchased some other feature that didn't make it clear. I got some money back for the delays I'd missed. It's a different claim company to the insurance company but they all work like this!
  Welcome_everyone | 16 Dec 2024 Report Abuse
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Paid within 6 weeks
Bought Single trip policies and cashback paid out in about 6 weeks. Actually had to claim for the first time ever on a previous policy. First flight cancelled before a xmas escape. Rebooked on a flight 4 days later. Luckily I had not hotel costs at the other end, but I did have to cancel a car hire that I had that I'd paid £400 for. Car hire co wanted to reprice at it was now going to cost £1700. Insurance policy wouldn't cover that. Found an off airport site that was £420 for the new duration. No help from insurance unless I'd purchased some other feature that didn't make it clear. I got some money back for the delays I'd missed. It's a different claim company to the insurance company but they all work like this!
  Welcome_everyone | 16 Dec 2024 Report Abuse
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Good cashback
I had to chase Topcashback to nudge StaySure after 7 days as my cashback reward did not automatically appear in my account after purchasing worldwide travel insurance for my elderly parents. Topcashback kept me informed of their communications with StaySure and eventually Staysure did pay out. It took about 2 months but when you are getting over £240 back it was worth the wait, so thank you to both Staysure and Topcashback. Despite the delay I would definitely use Staysure through Topcashback again.
  Jacrs | 21 Nov 2024 Report Abuse
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Bought an expensive policy cashback was declined for no reason don't bother
Cashback was declined for no reason, bought an expensive policy for a family member with pre-existing medical conditions.
  Sushi123 | 13 Nov 2024 Report Abuse
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Did pay out cash back.
Didnt pay out cash back.
  Tiffyannab | 11 Nov 2024 Report Abuse
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False cashback
Cashback was declined the day before we returned from our holiday.
  floss2177 | 05 Nov 2024 Report Abuse
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Payout questionable
Single travel policy. Bought 4 May 24 and still showing as confirmed as of 22 September. That's 141 days from purchase and 63 days since return from the holiday the policy covered. Don't hold your breath for a payout - I'm not
  Robojo123 | 22 Sep 2024 Report Abuse
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Falsely luring you in with cashback
Expecting over £21 cash back after buying a yearly travel policy... my husband also purchased a policy at the same time.. both our cashback claims were declined... giving no reason at all.. whilst Top Cash back tried to help they advised that Staysure were not accepting queries on declined claims... yet they still seem to promoting offers for new policies which likely won't to paid...
  MellieRob | 15 Sep 2024 Report Abuse
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Alway a good experience
Always a good experience, price gone up a bit, plenty to choose from on top cash back (the Best)
  iantyler635 | 25 Aug 2024 Report Abuse
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Very disappointed
I always used topcashback because I trusted this site and I always it on all my online shopping and this is the first time I was disappointed because I used it on staysure travel Insurance and until now the cash back still didn't appear. Very disappointed
  Leighya | 15 Aug 2024 Report Abuse
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Avoid like the plague
Avoid this company. They are unethical and immoral. You won't get your cashback and the cancellation process is scandalous. I'll be reporting them to the ombudsman.
  HarasEllis | 30 Jul 2024 Report Abuse
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Do not use.
As others here, I went with Staysure via top cash back. Turns out it was a con as staysurw Declined my cash back and too cash back are unable to say why exactly. Do not go with them for cash back!
  Greekmuse | 27 Jul 2024 Report Abuse
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Declined for no reason
My TCB claim was declined for no reason, despite me following the rules. I have used them in previous years and not had an issue, so assume they do not want to pay again even though my last claim was in a previous year. I would avoid them - they are more expensive than the competitors without the cash back.
  Amandajm15 | 24 Jul 2024 Report Abuse
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Cashback declined without reason
Topcashback said the terms changed without any notice. Completely a fraud. What a rubbish company.
  henry8911 | 02 Jul 2024 Report Abuse
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Declined Cashback, for unclear reason
Declined Cashback, despite going through TCB to Staysure website, to buy a single trip policy (Dec 2023 screenshots recorded. Visit correctly recorded by TCB). TCB Support claim raised, Mar 2024. Rejected by TCB: '..your claim has been declined. This is due to the network agency not identifying TopCashback as the last referrer for your transaction.' TCB need a better explanation than that, to support their users. TCB's explanation is unsupported/ invisible/ unaccountable/ cancelling to their Users, who are left none the wiser, and less confident in TCBs procedures. Negative feedback left on Staysure.
  ryoung991 | 01 Jul 2024 Report Abuse
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