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Sky Broadband Upgrades Reviews

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Reviews and experiences from TopCashback members who have shopped with Sky Broadband Upgrades. Review this merchant

Sky Broadband Upgrades Reviews
	DO NOT BUY, THERE IS NO POINT. YOU WILL NOT GET YOUR CASHBACK! IT WILL TRACK BUT IT WILL DECLINE. SKY DON'T KNOW WHAT CUSTOMER SERVICE IS, THEY HAVE TERRIBLE SPEEDS FOR BROADBAND. DO YOURSELF A FAVOR AND USE SOMEONE ELSE.
	\| 29 Oct 2014 Report Abuse
	I am yet another unhappy customer. Cashback still not tracked from March. Opened query but tcb till querying with merchant. Dont hold out much hope for cashback.
	\| 27 Oct 2014 Report Abuse
	Hi there, I am sorry for the time this is taking but please be assured that we will do all that we can to provide you with a swift resolution. Thank you for your continued patience in the meantime. Kind regards, TopCashback TopCashback
	Signed up for Skygo in October 2013 and after chasing, have finally had my claim rejected. My experience with TCB is that its excellent and its only with Sky cashback that I have ever had claims rejected - two now - where there is no obvious reason why.
	Debbie14 \| 05 Oct 2014 Report Abuse
	Hi, I am sorry to hear that you have seen two of your transactions with this merchant declined, if you get in touch via your claim thread, we may be able to provide you with some further information as to why this has been the case, but I do hope that any future transactions you go on to make are more successful for you. Kind regards, TopCashback TopCashback
	I'm not happy at all, and will be leaving Sky as soon as my contract expires. I followed the instructions to the letter, but my order didn't track. I then supplied the order number, my customer reference and all other necessary details to track the order. After six months of inactivity on Sky's part, they decided to refuse the claim with no reason given. I only upgraded my deal based upon the price after cashback. Were it not for this (empty, as it turned out) promise I would have gone elsewhere. Don't take the chance!
	BadPseudonym \| 26 Sep 2014 Report Abuse
	Hi there, I am sorry to hear that this went on to decline, we will always do all that we can via our claims system to get this decision overturned for you, but I am afraid that it is ultimately the merchant who has the final decision. I hope that any future transactions go on to be more successful for you. Best wishes, TopCashback TopCashback
	Two separate existing upgrades purchased through topcashback both of which have been turned down by Sky. Tickets raised with topcashback but they haven't been able to resolve the issue. Will not use again.
	bossfan \| 23 Sep 2014 Report Abuse
	Hi there, I am sorry that we have not been able to get these resolved for you, I hope that any future transactions you go on to make are more successful for you. Best wishes, TopCashback TopCashback
	4 months and still not payable. After fighting to have it tracked. 2nd time this has happened. Sky sort it out!!!
	\| 16 Sep 2014 Report Abuse
	Did everything i was suppose to do, the little box came up as a logged visit and i did everything correct. My claim sat in pending until i contacted customer services. Sky have now declined as they have no trace. Although i have it on my pending about 10 minutes before i bought the product from Sky. I would have gone with another company if i'd have know that they would decline a genuine honest claim.
	enty1234 \| 15 Sep 2014 Report Abuse
	Hi there, I am sorry to hear that this went on to be declined, this is ultimately the decision of the merchant but I do hope that any future transactions go on to be successful for you. Best wishes, TopCashback TopCashback
	“Product/Products are not eligible for cashback”. They were when I purchased the product!!!
	bri \| 08 Sep 2014 Report Abuse
	Followed the right procedures,waited and waited......Then cashback declined !NO reason given,what a joke tricked out of 41.50....Wish i hadn't bothered!Shall not forget this when contract comes up for renewal!
	andicap40 \| 05 Sep 2014 Report Abuse
	Hi there, I am sorry to hear that this went on to decline for you, if your package is still active, then I would suggest lodging a claim so that we can look into getting this decision overturned for you. Kind regards, TopCashback TopCashback
	Took on an extra bundle with the incentive of £42 cashback......Went straight from pending to declined!No explanation!!SKY you are a joke,if only there was some decent competition out there i'd cancel for good.
	andicap40 \| 22 Aug 2014 Report Abuse
	Sky are shockingly slow to pay out and top cash back aren't keen to push them. In short a nightmare to get your money. Four months in and nothing even after pushing!!
	\| 21 Jul 2014 Report Abuse
	not doing this again. Upgraded to sports. Initially it tracked for the correct amount, then it halved, then it went to 0.00. Had to make a claim. still waiting. cancelled my sports, now i get bombarded with phonecalls from sky numerous times a day
	ctarry \| 14 Jul 2014 Report Abuse
	Sky existing customers upgrade, I upgraded to Fibre broadband with £80 cashback, initially it did not track, I manually claimed and Sky have now declined the cashback saying that there was NO cashback on product purchased.
	porrohman \| 24 Jun 2014 Report Abuse
	Twice I have fallen for this!- You upgrade your subscription most recently in December for 6 months sky movies with £60 cash back, The claim initially tracks but at a lower amount but you are told it will upgrade at later, after 5 months it downgrades to zero and you can no longer maker a claim as you only have 100 days to make a claim on a product that has a 180 validation period - This is clearly designed to mislead on the part or sky and disappointingly topcashback who a normally great.
	trevor_f \| 21 Jun 2014 Report Abuse
	Hi there, I am sorry to hear that this has occurred for you, please do not be too concerned though, if you could contact us via a support ticket, we would be happy to look into overriding the 100 day limit on your transaction for you to allow you lodge your claim. Kind regards, TopCashback TopCashback
	Unbelievable! My first sky cashback when I upgraded to sky broadband using internet explore did not track and no reason was given, and no reason has to be given, apparently. I went through google chrome on 28th November 2013 to upgrade to movies expecting £40.40 cashback but it tracked at £20.20 with a message that it would increase at a later date. Today it has reduced to nil with no explanation and I cannot query this as the claim was over 100 days. Top cashback should remove sky from its website.
	mmeclarke \| 23 Apr 2014 Report Abuse
	Really bad, M&S vouchers on the offer not up-to date or valid so I didn't get the. TCB didn't even compensate me for the error!
	ciccone75 \| 20 Feb 2014 Report Abuse
	Very slow to track despite contacting Sky three times about the £100 M and s voucher and three false promises I have still not received anything. My son has also had a similar experience. I am beginning to wonder if these deals exist
	salane \| 28 Jan 2014 Report Abuse
	Cashback was declined for no valid reason. Beware.
	notahappybunny \| 28 Jan 2014 Report Abuse
	Update. I did not give 5 stars but when my review was 'published' it was given 5 stars
	Plotnik \| 19 Jan 2014 Report Abuse
	Sky for no reason at all rejected my claim for cashback, despite doing everything that was expected of one. Be very wary that you might not get the cashback when you are an existing customer
	LondonersLife \| 14 Jan 2014 Report Abuse
	Transaction completed Nov 2012 for a Sky Movies upgrade, missing cashback claim submitted Feb 2013 - still waiting. Absolutely shocking service. Please sort it out TCB
	legend76 \| 08 Jan 2014 Report Abuse
	Cash back not paid even though I upgraded to unlimited broadband and had evidence!
	KellyMarie \| 10 Dec 2013 Report Abuse
	Sky has totally declined my Cashback of £80 for upgrading the broadband. I shall now be contacting trading standards. Im fuming.
	melanie24 \| 29 Nov 2013 Report Abuse
	Waste of time. Cashback rejected yet again. Typical bait and switch.
	lionhart \| 25 Nov 2013 Report Abuse
	Total rip off refuse to pay out and willnot budge I have also contacted trading standards and they are persuing this on my behalf
	dazshipley \| 20 Nov 2013 Report Abuse

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