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Tracked Without Issue… Rejected When It Was Time to Pay £100
I used TopCashback specifically to purchase a TV from Samsung, carefully following every step required and making sure I clicked through the official referral link before completing the purchase.
The transaction tracked successfully. By the following day, the purchase had appeared automatically in my TopCashback dashboard as pending, showing the correct retailer and the exact purchase value. That alone demonstrates that the referral link worked and that the transaction was recognised and logged by the tracking system.
Several months later, the cashback — worth approximately £100 — was rejected.
When I contacted customer support, I was given the standard explanation that TopCashback was “not seen as the final referrer.” This is extremely difficult to accept when the purchase was clearly tracked and recorded immediately after completion. If the referral had genuinely failed, the transaction should never have appeared in my dashboard in the first place.
Instead of addressing this contradiction, support responses focused on generic advice about clearing cookies and avoiding other tabs or referrals. This did not feel like an investigation into my specific case, but rather a stock response used to close disputes.
My concern is not simply that cashback was declined — it is that the system appears capable of identifying and displaying purchases when it benefits the platform, yet those same purchases can later be dismissed without meaningful explanation.
From my experience, smaller cashback amounts may go through without issue. However, when the amount becomes significant, customers should be aware that a tracked purchase and a “pending” status do not necessarily mean the cashback will ever be honoured.
At best, this creates a system customers cannot rely on. At worst, it creates the impression that the financial risk sits entirely with the customer, even when they follow every instruction correctly.
Personally, I will not rely on this service for any high-value purc
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ruidasilva | 05 Feb 2026
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