Become a TopCashback member for cashback, deals and more free perks. Join TopCashback Free

Get up to £0.00 of your purchase back
when you shop with My Parcel Delivery

Join TopCashback To Start Saving

My Parcel Delivery Reviews

Please sign in to leave a My Parcel Delivery reviewX

Reviews and experiences from TopCashback members who have shopped with My Parcel Delivery. Review this merchant

My Parcel Delivery Reviews
	After the cashback was Pending for weeks, the cashback was declined - for no reason I can fathom! Use a different service if you'd like to receive your CB...
	\| 16 Oct 2013 Report Abuse
	Good parcel delivery service BUT CASHBACK WAS DECLINED WITH NO REASON! In future will give this shower a wide berth and use the various couriers directly.
	arrowsdeb \| 24 Jul 2013 Report Abuse
	Dont even bother with this rubbish. Cutomer service is a disgrace.
	soniapritchard \| 10 Jul 2013 Report Abuse
	Cashback declined - oh well - one to avoid in the future.
	isdoo \| 06 Jun 2013 Report Abuse
	Parcel delivered ok. No sign of getting any cashback, even though the transaction was tracked and I have spent the last 10 months sending nudges and being patient. Use somebody else if you can
	cc1 \| 18 Apr 2013 Report Abuse
	Cash back tracked initially, then reverted to £0.00 after the 100 day limit TopCashBack imposes to lodge a claim. Useless, don't bother!
	gwatson \| 14 Feb 2013 Report Abuse
	IF THEY DONT LOOSE YOUR ITEM THEN ITS AN OKAY SERVICE IF THEY LOOSE YOUR ITEM EXPECT TO DO ALL THE RUNNING AROUND AND GET LIMITED HELP FOR CUSTOMER CARE PERSONEL THAT ARE POORLY TRAINED AND NOT THAT HELPFUL UNTIL YOU GET IRATE IF YOU DO HAVE AN ISSUE CALL THE DIRECT ON 01618764838 TRY AND FIND THIS ON THEIR WEBSITE ITS NOT EASY - DONT FORGET YOU NEED TO BE IRATE (SUBB YOUR TOE PRIOR TO CALLING IF NEED BE)- DONT USE EMAIL CONTACT AS THEY JUST CUT AND PAST STOCK ANSWER - THEY ONLY DEAL WITH IT ON A PERSONAL LEVEL IF YOU CALL - DONT FORGET TO BE iRATE
	ercole \| 21 Dec 2012 Report Abuse
	This is probably the worst online delivery service I have never used (and I've tried many different ones). Failed to collect the parcel twice!! First time they said it was "postcode error" which turned out to be "driver error" (??). The only means of contacting customer service is through "Online chat" where you have to wait up to 40 mins for anyone to speak to you even though they indicated there were only 3 people in the queue. It was 5.30 pm, and although the parcel could be collected up to 6 pm, their customer service "Live chat" closed at 5 pm so there's no way of finding out of the parcel will be collected. So the parcel was late, resulting in me having to refund the purchaser and potentially a negative review from the purchaser. WILL NEVER EVER USE THIS SITE AGAIN!
	\| 17 Dec 2012 Report Abuse
	been told cashback is due on new customers only, returning customers will not get any cashback, this was never mentioned in retailers t&c's
	madmax22 \| 05 Dec 2012 Report Abuse
	They make you wait ages to credit the cashback and then cancel it when you can't do anythng. Do not use these burglars!
	praxy \| 20 Nov 2012 Report Abuse
	Extremely unreliable. CityLink failed to pick up - twice! It seems if they can't be bothered to pick your parcel up, they just record that they 'attempted' a pick up anyway. Two times I had to organize a day off but they didn't turn up. Emailed customer support on Friday morning and I have no response even though it's Monday. They have an form on the website that allows you to rebook a failed pick up - this obviously means that it happens so often they decided to streamline the process! Avoid this service unless you don't mind when your parcel is picked up or delivered. Use a service that has a phone number you can call at least!
	\| 05 Nov 2012 Report Abuse
	Appalling. The courier they booked damaged my parcel , and the claims process took more than six months to complete... Not because of the courier, but because they lost my claim TWICE and then took more than six weeks to send me a cheque once the claim had been settled. They don't respond to emails, even through their own customer service ticket system. Avoid.
	jordas20 \| 25 Oct 2012 Report Abuse
	I would not recommend this merchant. Don't rely on them if your parcel is urgent. Not only did I NOT receive any cashback from them, they DID NOT TURN UP on the day they were supposed to collect a parcel. I made a booking on a Friday for a collection the following Monday. I waited in all day. MyParcelDelivery don't provide telephone no's so you have to message via webchat or email. I called via webchat and nobody answered, so I left an email and nobody answered that either. Next day, still nobody answered, so I left another email asking if staff had darted off early or something (yeah, I know what happens in these places). Finally got an email 2 days later (on Wednesday) from somebody saying I'd get a refund (where's the apology?) - but wait, not an immediate refund for a cr*p service they failed to provide - I'd have to wait 10 working days!! The cheek of it. Then, to cap it all, some bloke calls me on Thursday about collecting the parcel. For the love of God - its already been taken to the post office, delivered and received by then!! Thanks MyParcelDelivery - for nothing. The moral of the story? Don't book on a Friday (your order will be forgotten about), or better still, don't book with them at all. BTW, I still haven't got my refund.
	LibbyN \| 16 Sep 2012 Report Abuse
	Not good at all. Tried to send two parcels through them. Neither collection turned up. When i could get in contact with them (the next day as they close early). I was asked for order number which i gave(i gave both), i was then told they could not look into it as they had accidentally deleted the 1st order. (In my opinion this likely means no collection was ever booked). And that i should order (and pay) again through the website. After half an hour of so with they customer service they finally agreed to refund me in 3-5 days time.
	Ashleyace \| 20 Jul 2012 Report Abuse
	Cashback tracked quickly then was declined by the merchant, with the reason stated as "No commission due as this was a returning customer and commission only due on new customers". This was incorrect as I have never used this merchant before.
	sy108 \| 20 Apr 2012 Report Abuse
	Although this tracked quickly I had a bad experience with the retailer. Although this may not have been their fault and down to the courier, as you can not contact MyParcelDelivery after 5 wasn't much use. I had a parcel that needed to be at its destination on a Friday or else it was useless. Used the site to book CityLink (not good I know!)at 7pm on the Weds for collection on the Thursday and next day delivery. Paid the money and guess what - CityLink did not turn up! Couldn't get a response from MPD until lunch time when they just said they had rescheduled collection but didn't know when the parcel would be delivered! Had explained it needed to be there that particular day which is what I paid extra for. Asked for a refund because their site of the contract was broken, drove the parcel up myself! Yet to see if the refund arrives. Won't use again myself, but appreciate the site may work well for others.
	muderick \| 14 Apr 2012 Report Abuse
	Just don't use them. I am still waiting for my daughter's Christmas present to arrive in South Africa, due to arrive Dec 22nd - Still waiting Jan 4th. The problem is that MyParcelDelivery get between you and the courier, so when there is a problem with the delivery you have no hope. Getting in touch with MPD was impossible - I even tried tried tracking down the directors via their marketing business. The only details TNT had were from MPD and they do not reply. Also the price quoted for the delivery by MPD and TNT doubled by customs. You can excuse the public for not knowing the import taxes, but surely an international courier company should have an idea. BTW one significant delay was the documentation supplied by MPD as it was not enough for customs and when TNT raised it back of course MPD acted as a large black whole. Anyway - be warned.
	Chris_Mo00ore \| 04 Jan 2012 Report Abuse
	cashback declined for no reason.
	AD220 \| 18 Aug 2014 Report Abuse
	Don't bother I have used this service twice and both times the transaction cash back has been declined.
	Cambourne7 \| 03 Jun 2014 Report Abuse
	Three times I have used this company, in preference over other delivery services, as they offered cheaper service with the cashback. My first two cashback claims have now been declined, and reading the other reviews, I expect my third to be declined too! TopCashBack - please drop this company ASAP. They are giving your wonderful service a bad name!
	MarkWit \| 15 Apr 2014 Report Abuse
	After 3 declined transactions, TCB advised me to submit claims, which I've now done. Well see if MPD pay up in due course...
	SanityClause \| 26 Feb 2014 Report Abuse
	Cashback declined on 3 separate occasions. I certainly won't be using them again, and suggest they be removed from TCB, as they are non-payers. Better to go direct to MyParcel.com.
	SanityClause \| 22 Feb 2014 Report Abuse
	Tracked at first and then just 'declined. No reason given and i followed all the suggested steps before purchase. No response from TCB despite nudge. Only pence but would not recommend using these people.
	autolycus_tcb \| 20 Nov 2013 Report Abuse
	Cashback tracked quickly but then wasn't approved. Good service all round but don't expect to receive your cashback - very disappointed!
	Nat22 \| 24 Sep 2013 Report Abuse
	Tracked quickly and the parcel was delivered as expected so top marks to "Hermes" the carrier used but Cashback was declined by "my parcel delivery" for no apparent reason. "My parcel delivery" is a comparison site, I have lodged a claim and will see what happens
	dorsetkevin \| 23 Sep 2013 Report Abuse

1...3 4 5 6 View: 25 50 100

Navigation

Cashback

Reviews