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Get up to 18% of your purchase back
when you shop with Marks & Spencer
Marks & Spencer Reviews
Reviews and experiences from TopCashback members who have shopped with Marks & Spencer.
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Marks & Spencer Reviews
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I have made a lot of purchases from M & S, and cashback has always tracked quickly, and paid as promised. I see a lot of comments here where people "have only made a purchase because of the cashback". I suggest that you treat cashback as a bonus, not as a discount, which is what it is, then you will not be so disappointed!
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Bestbitter | 19 Oct 2013
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Purchased car insurance through M&S at the start of May, nothing shows for a couple of months. Topcashback investigated but nothing has come of it and it's now October. Only reason I went with M&S was because the cashback deal made it the cheapest quote by a decent margin, could have gone with three other providers and saved more.
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| 16 Oct 2013
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I have made purchases solely because of the cash back rates, every purchase made from mark & spencer, I have had to make a claim & most have been declined, it's not worth the time or drama, shopping with this merchant through Top Cash back. It's disgusting how M & S wriggle out of cash back.
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cootepa | 14 Oct 2013
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Ordered Clothes 28 Aug Collect 29th cashback payable 11th Oct certainly Nothing wrong with that--- Very Pleased
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davec62 | 11 Oct 2013
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Twice had problems with cash back with them now. This time declined with excuse that incorrect order ID which is not true.
Vey disappointed with this poor practice and service. Not worth the hassle of cash back. Unlikely to use TCB for this merchant again.
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Saz20 | 21 Sep 2013
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Consistent record of ignored claims or disputed payments so won't bother in future
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MarkyB59 | 04 Sep 2013
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Like the other recent comments, don't bother with M&S. Ordered in January, submitted missing cashback claim in February and eventually Topcashback responded that the claim has been rejected because 'Another marketing channel was credited with the sale'. This was certainly not the case as no other marketing channel was used (and I was careful to delete cookies, restart and start from a new session... what else could I do? In my opinion Topcashback should remove M&S from their merchants immediately.
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Dancin_Diva | 04 Sep 2013
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Useless. 2 separate claims rejected. Will need to take screen shots as site said visit recorded ......
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fcooke | 04 Sep 2013
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Have been waiting since last November still no cashback!
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asktrain | 11 Aug 2013
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Spent over £100 and cashback was declined - M&S claimed I used another website before I went to the M&S website which is complete rubbish. So I lose out!
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CindyT | 07 Aug 2013
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I never seem to have any luck with this merchant. Never receive cashback and always claim but to no avail. I was really disappointed!
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DianeBMW | 04 Aug 2013
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My M&S purchases used to track always, and usually almost immediately. (Also the quality of the goods used to be fairly good.)
But not anymore. M&S have gone steep downhill, I'm afraid.
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| 13 Jul 2013
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I have made purchases solely because of the cash back rates, every purchase from mark & spencer, I have had to make a claim & most have been declined, it's not worth the time or drama, shopping with this merchant this way.
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cootepa | 08 Jul 2013
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I have made purchases solely because of the cash back rates, every purchase from Mark & Spencer, I have had to make a claim & most have been declined, it's not worth the time or drama, shopping with this merchant this way.
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cootepa | 08 Jul 2013
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Just made a large order, I had a code for free delivery sent to me by Marks and Spencer themselves. Code was declined as not valid for this order!!!Code was for purchases of over £150-my order was for goods twice that amount!!!
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Sqwizzle32 | 27 Jun 2013
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Very disappointing. Despite using correct order reference as supplied by M&S and also on the delivery docs they refused to honour the claim stating 'invalid reference'. Doubt I will order this way again.
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| 20 Jun 2013
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Over £100 goods ordered in Nov 2012 - chasing ever since for cashback and found out today there will be none as apparently my claim has been declined based on me not using topcashback as my final referrer prior to purchasing, which is absolute rubbish! But apparently there is no way M&S could make a mistake as their methods are rigorous, and nothing topcashback can do. Certainly don't buy anything expecting cashback- from other reviews looks like I'm not the only one.
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CindyT | 15 May 2013
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05/03/13 my order due £1.23 still waiting other deals worked ok but not this one nudged several times.
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allan1954 | 15 May 2013
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on 2 occasions a genuine cashback claim was refused , with M&S saying that the cashback had gone to another site.
This is a lie , and no cashback was received by me via any other site, nor had I clicked through another site.
Bunch of liars.
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eggleman | 29 Apr 2013
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checked t@c`s and as I bought some clothes for pick up in store , my cash back has been declined.. So pick up in store breaks the t& c `s how does that work ?
very disappointed
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lego_jon | 26 Apr 2013
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Unfortunately I have never managed to get cash back from this merchant. The first time I did the order on an iPad, and when checking spotted the advice by Topcashback not to place orders on mobile devices for this merchant, so the next time I made sure I ordered from my pc. Order was for furniture and never received any acknowledgement re cash back. Was this because it was for furniture?
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scissorsister | 04 Apr 2013
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Not tracked after 4 days. Also voucher code if entered although not used ie didn`t purchase the item, on returning to use voucher, voucher code appears not valid .. although M&S customer service says it is and should get points
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| 03 Apr 2013
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I made two purchases in November last year, submitted all the details of my receipts as required, only to be informed in March 2013 that my cashback claim was declined by the merchant i.e. M&S, citing "Order Cancelled or Returned" as their reason. This is an absolute farce!
Although this experience has been disappointing, it won't stop me from making future purchases from M & S, though I would probably not bother with misleading offers of cashback from M & S.
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rtan | 23 Mar 2013
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I bought my Christmas presents from Marks and Spencer and received a message immediately to say that they were experiencing problems with tracking but that would resolve this issue. No cashback appeared and I had to lodge a claim for missing cashback. Now some three months later I have received a response to say that they are refusing to pay any cashback as my order was cancelled or returned. Neither of these is true and I expect M&S have saved a significant amount of cashback with this excuse. Won't be using them again.
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dottyhoward | 22 Mar 2013
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Always seems to be a problem, cashback tracks very slowly if at all. On many occasions I have had to submit a missing cashback claim, which Marks and Spencer usually decline months or years later for reasons which are not correct. Not a happy customer!
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birikos | 22 Mar 2013
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