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Get up to £140.00 of your purchase back when you shop with John Lewis Pet Insurance Join TopCashback Free
Get up to £140.00 of your purchase back
when you shop with John Lewis Pet Insurance

John Lewis Pet Insurance Reviews

John Lewis Pet Insurance is here to keep tails wagging. One of theUK’s best-loved brands offers three levels of cover and a great customer experience.

Our pets don’t know what office hours are. So it’s a bit much to expect them not to become ill outside 9 to 5. That’s why John Lewis gives you round-the-clock access to the freephone vetfone™ helpline. The moment you need help, a fully trained veterinary nurse is only a call away.

When you insure your pet with John Lewis, you can look forward to:

  • ●Cover for pets from just 8 weeks of age
  • ●24/7 support from the freephone vetfone™ helpline
  • ●95% of claims are paid in 5 days (May 23 to Oct 23)
  • ●Vet fees of up to £12,000 each year as long as you renew your policy and premiums are paid
  • ●Up to £3m third party liability if your dog causes an accident
  • ●Emergency dental cover, if treatment is required due to an injury
  • ●Up to £1,500 cover if your furry friend is lost or stolen
  • ●Up to £500 for behavioural treatment - perfect if they’re going anywhere but the litter tray

 

One of John Lewis Pet Insurance’s many happy customers left thisreview on Trustpilot: “I just wanted to say how much I recommend John Lewis Pet Insurance. Their advisors are knowledgeable, polite and work hard at getting the right cover for you as an individual, they are so super quick at sorting claims too, wouldn't go anywhere else, brilliant.” Amanda Jones
 

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John Lewis Pet Insurance Reviews
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doesnt pay out
another one who went with John lewis for the big cashback promise only to not get it.
  hillierkim | 25 Aug 2026 Report Abuse
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Never knowingly payout
Took months despite proof of transaction
  MTSM | 17 Nov 2024 Report Abuse
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Cashback does payout
Honestly, it takes time, and despite the reviews below purchases do track, become confirmed and then payable. Just over £100 into the bank account, and 3 months free pet insurance as a result. Perfect!
  mullin16 | 23 Jun 2024 Report Abuse
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Paid out
Just been paid after taking cash back in October. Bit slow but got there in the end
  Chmais03 | 20 Jun 2024 Report Abuse
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Avoid
If you want to get cashback from John Lewis please do not bother. After nearly a year the cash hadn’t been paid. I can truly thank Top Cash back customer service colleagues for trying on my behalf but JL insurance are poor in honouring
  A_Richardson | 13 May 2024 Report Abuse
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Don’t bother
Purchase tracked but no payout 5 months later still waiting
  Twotellys | 27 Apr 2024 Report Abuse
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Appalling
Took out a pet insurance because there was supposedly a £50 cash back. I did everything correctly and John Lewis declined the cash back. DO NOT USE JOHN LEWIS IF YOU WANT THE CASHBACK
  A_Richardson | 24 Feb 2024 Report Abuse