The positive feedback provided by members who have left an iD Mobile review includes people calling their new mobile phone contract a great deal, while others praise the company’s excellent customer service. Some of the comments include “I’ve had no cause for complaint in my dealings with them” and “great service from iD Mobile and the cashback was just a massive bonus”. Whilst on the subject of cashback, members mention superfast payout and the fact that it tracked quickly.
Despite a one-star rating on Trustpilot, you will find many reviews praising the service provided by iD Mobile, some of which feature comments such as “it is better than most of the phone networks I’ve had”, “absolutely spectacular customer service” and “3G/4G service was nearly everywhere I needed it to be, including my basement, which surprised me”.
Someone commends them on the fact the service was fully operational within two days of ordering a SIM-only deal, while another describes how the person they dealt with over the phone was professional and helpful when they rang up to cancel a contract.
One customer who states they have been with them since iD Mobile launched says they have never had an issue with them, while another satisfied shopper said: “I’ve been with them for two years now and they have been great.” The fact that their app keeps you on top of what you are using is a key factor for one buyer, while another highlights the fact that they ordered a phone at 5.30pm and it was at their door the next morning.
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