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Fortify Life Insurance Reviews
Reviews and experiences from TopCashback members who have shopped with Fortify Life Insurance.
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Fortify Life Insurance Reviews
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Rock Insurance – Fortify Travel Insurance - The worst customer service I have experienced in 27 years! If I could have given Rock Insurance/ Fortify Travel Insurance -100 that would be too good, in comparison BT and Barclays overseas call centers would rate 10/10 against this bunch of muppets! I went online and searched on comparethemarkets for travel insurance and I selected the one that was 4* (goodness knows how they got 4 stars!) So I paid at 8:15am and the receipt said the policy certificate would be emailed to me, at 8:50am I rang the customer service line (lines open at 8am) and was on hold until someone answered the call at 10:24am! I explained that I had not received the policy certificate and I asked why the delay in answering the call, in the age of modern communications, Anthony the operative states, “well it was a Bank Holiday yesterday!” With that response and the extremely poor service I told him to cancel the insurance policy, goodness help anyone using them if they have to make a claim, their overseas mobile phone bill would be massive. I own a business and I understand a minimum level of customer services has to be provided even when everyone is maxed out, but Rock Insurance /Fortify Travel Insurance fell way below the acceptable level. Avoid Rock Insurance/ Fortify Travel Insurance, there are other insurers who value your custom and will treat you with the customer service YOU deserve.
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| 29 May 2018
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