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Electrical Discount UK Reviews

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Reviews and experiences from TopCashback members who have shopped with Electrical Discount UK. Review this merchant

Electrical Discount UK Reviews
	VERY FAST TO APPEAR ON ACCOUNT
	SUZIE6CATS \| 03 Dec 2010 Report Abuse
	I cannot fault my first experience with this retailer. Order tracked overnight and TCB advised me of same via email. Retailer emailed me with order confirmation, delivery/tracking details and full invoice/receipt. Home Delivery Network provided me with accurate delivery slot by SMS. Product well packaged and worked straight out of box. Either I've been very fortunate or some others have been extremely unfortunate!
	TonySh \| 01 Dec 2010 Report Abuse
	Tracked Same day, confirmed within 48 hours.
	alexbeeby \| 27 Oct 2010 Report Abuse
	only fault was having to request the cash back.
	\| 22 Oct 2010 Report Abuse
	This transaction tracked AND became Confirmed in a matter of days. Not only that, they were the cheapest retailer for the product I purchased with FREE delivery. All in all, a very worthwhile visit and a pleasant online shopping experience - ordered, paid for, delivered, and cashback confirmed in just a few days - that's impressive by any standards!
	Rodger \| 30 Aug 2010 Report Abuse
	Delivery went ahead without a hitch, and product was far cheaper on this website than anywhere else I had seen the same Hotpoint machine. Really pleased.
	katherine_wills \| 09 Jul 2010 Report Abuse
	Had to submit Missibg Commision Claim and then cashback amount less than expected as they appear to only give cashback on non-VAT amount - this was not mentioned anywhere beforehand. Have also e-mailed seller twice in an attempt to get an invoice but they haven't responded. Unlikely to use again.
	\| 13 Aug 2012 Report Abuse
	Placed an order for a microwave. After a few days they phoned to say they were out of stock (why wasn't this posted on the website?)and the item would be in at the end of the week/early next week. Then they totally ignored me. After two weeks I rang the retailer and the item still wasn't in and they couldn't tell me when it would be available. So I cancelled the order and asked for a refund. Poor customer service as far as I was concerned.
	caroleG \| 21 May 2012 Report Abuse
	Item received and EDUK's customer service was great. Item was tracked and reported ok , but upon being payable it went back to £ 0.00. I have submitted a missing claim but am not entirely hopeful. Shame, to spoil what would have been a perfect transaction.
	Lin71 \| 05 Dec 2011 Report Abuse
	I knew what I wanted before visiting the site. The item was in stock and delivered promptly
	turbofan \| 10 Feb 2011 Report Abuse
	tracked fast and was confirmed super fast too - no problems with product etc - only gripe was the attitude of the delivery driver - no people skills at all
	beechbabe \| 20 Nov 2010 Report Abuse
	Bought the freezer for my daughter. We e-mailed the company to check on the delivery date/time. Communications from the retailer on the delivery process were prompt and good. Would recommend this company to a friend.
	\| 15 Nov 2010 Report Abuse
	I read some of the negative comments here after submitting my order and started worrying about what I got myself into. Thankfully it all went very smoothly. The appliance ordered was delivered a day earlier but I was called the day before. Delivery took place in the time slot specified and the guys who delivered it were very friendly. The didn't take the packaging away but that wasn't too much of an inconvenience.
	steveuk75 \| 03 Nov 2010 Report Abuse
	Gives cashback on Pre-VAT amount. Also gave 4.95% for a TV purchase instead of 6.6%
	gardner5000 \| 19 Jan 2021 Report Abuse
	Their terms state they pay cashback on the full order including VAT. I ordered over £1000 worth of goods @ 5% expecting about £52 cashback. They deducted the VAT, and reduced the % to 4% the day after I placed the order so I was only paid £29. Funnily enough, they increased cashback % a few days later. I put in a claim for incorrect cashback but they responded to TCB with 'correct amount paid'. In many years of membership this is the only time a merchant has acted so underhandedly.
	Kirstie303 \| 25 Jan 2017 Report Abuse
	Cash back wasn't added, had missing cash back claim open since beginning of October no promotion code used...still open very poor cash back experience for me.
	leanna86 \| 14 Dec 2013 Report Abuse
	I can't give an overall rating or quality rating as I've only just recently ordered and haven't received the goods yet....and not likely to receive it soon as the retailer neglected to tell me that the cooker I ordered wasn't actually in stock! But my main gripe is that I ordered expecting 7%cashback as was advertised for white goods. The cashback certainly tracked quickly enough, but only at 4%. On every definition I can find a cooker is "white goods", so why do I get the "brown goods" (defined as TVs, HiFi etc) rate of 4%? I tried to raise a cashback query fro the wrong amount, but I have to state how much I was expecting at 4% - when it should be 7%. They also neglected to say that it's on the pre-vat amount, but I was half expecting that sort of trick, so no surprise there. I do hope this is monitored by Topcashback; I know they can't guarantee a payment but at least they should ensure that there's no misleading rates offered.
	cmontgomeryburns \| 22 Oct 2013 Report Abuse
	Item bought via topcashback. Initially was tracking then went to £0.00. Submitted missing cashback claim./ Still waiting 2 months later.... Not impressed considering I bought a £ 370 dishwasher from them!!
	Lin71 \| 21 Jan 2012 Report Abuse
	very happy with price ordered 1 dishwaher and 1 fridge cashback tracked quick and nice then down hill it straight to payable at 0.00 be carefull
	cranie \| 04 Nov 2011 Report Abuse
	Cashback tracked within minutes, but that is the only good thing about this retailer. I called several times before placing the order and got different answers each time. I was told by 3 different advisors that their delivery day for Scotland was Saturday so I placed the order. I was told I would get an email with details of the delivery on the Friday. All I received was a copy invoice. However this state delivery would be on the Tuesday. Called them again and was told that delivery to Scotland used to be a Tuesday and their system hadn't been updated. I was assured it would definitely be delivered on Saturday. The item didn't arrive and when I called I was told it was delivered to Dundee on a Saturday, would be transferred to another depot on Monday and delivered on Tuesday. This meant taking a day off work. If I had known I could have ordered from another company who did do Saturday deliveries. One advisor said delivery would be free despite their website stating delivery to Scotland was £20. The right hand doesn't know what the left hand is doing and I got conflicting and wrong information each time I called. I certainly wouldn't use this company again even if they were the cheapest.
	luci5 \| 01 Sep 2011 Report Abuse
	First class communication with this retailer. They couldn't manage the delivery date due to problems, so they contacted me the day before and rearranged for one day later, following this up with e-mails,with contact telephone numbers etc. They delivered the goods really early on the day regardless of all the snow and bad weather. Really recommend this merchant, and the good first class, varied chose.
	\| 09 Feb 2011 Report Abuse
	Did not pay amount owed! This retailer has not paid the correct amount of cashback - would not buy again and would not reccomend!
	Member297492986948 \| 30 Mar 2024 Report Abuse
	Declined transactions even though I bought a new product without any other additional discounts applied
	fmiky \| 19 Sep 2018 Report Abuse
	Cashback didn't track, lodged a claim which was rejected
	Castlebinn \| 11 Sep 2018 Report Abuse
	Did not track
	BradleySarpong \| 17 Mar 2017 Report Abuse

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