Get up to £97.65 of your purchase back when you shop with EE Mobile Contracts Join TopCashback Free
Get up to £97.65 of your purchase back
when you shop with EE Mobile Contracts

EE Mobile Contracts Reviews

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Customers appreciate the quick delivery and easy to use website when purchasing an EE mobile contract, judging by some of the reviews left by our members. One person who provided positive feedback was clearly impressed, saying “great network service. Great value and cashback to boot”, while another praised the good SIM-only deal they received.

As far as getting their cashback is concerned, some of our members say it “tracked immediately” or had been “paid within the time stated”, while another delighted customer praises the fact it was a smooth transaction.

Although only boasting a one-star rating on Trustpilot, you will discover positive feedback from customers happy with the fact EE have a UK call centre, impressed with their professional and courteous staff who provide first-class customer service and the fact they are quick to sort out problems.

Someone advises that if you have issues with paying your bill, EE will try and help you the best they can, while another says their network coverage beats all the other rivals they have tried. “Has provided a consistently good service. Been with them for over three years” is one of the comments left by a regular EE customer.

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EE Mobile Contracts Reviews
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Appallingly slow, Nearly 3 months after getting my contract I have still to receive my cashback as it is showing at zero. Keep getting fobbed off by customer care with a generic response.
  stockyboy1986 | 22 Oct 2015 Report Abuse
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Not happy - refused my cashback and took ages about it too. Refused claim.
  olivermills6 | 14 Sep 2015 Report Abuse
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Awful service. I should have had two payouts totalling over £40, neither of which tracked even after manually logging them and complaining!
  lizbridge | 05 Sep 2015 Report Abuse
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incorrectly tracked! really frustrating!
  Bonser385 | 10 Aug 2015 Report Abuse
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CB didn't track, TCB were useless - you would think an order within half an hour of a click would be obviously connected! EE have since honoured the cashback away from this site.
  rc1984 | 25 May 2015 Report Abuse
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As with many others had to ring to complete order of Sim only contract. They have now declined to pay cashback. Waiting for the outcome - not holding my breath.
  digger72 | 20 Mar 2015 Report Abuse
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cashback declined without giving a reason
  Prom | 05 Feb 2015 Report Abuse
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Cashback refused for my new contract for no reason, plain false advertising
  extraj | 27 Oct 2014 Report Abuse
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I was also done by the EE scam, asked to call back to complete the transaction and then cashback denied. Chased via TCB but EE refused the claim saying in this case it had been referred from another site. This is incorrect as I keep a separate browser program on my computer that I only use for TCB transactions, clearing all cookies and history prior to using. The EE cashback is a scam and TCB should do something about it instead of promoting the merchant
  bamackie | 28 Aug 2014 Report Abuse
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See; http://www.topcashback.co.uk/Help/165 "There can sometimes be occasions where a member cannot complete their transaction wholly and immediately on line for various reasons. Unfortunately in these situations, due to the nature of tracking procedures, your transaction will not be eligible for cashback." So if they ask you to phone then no cashback.
  | 21 Aug 2014 Report Abuse
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I signed up for a contract £47+ a month with an iphone 5s. Should have got £70+ cashback according to their offer but the transaction was never tracked. I opened a missing claim back in January 2014. Have chased a few times but only got a reply today saying that my claim had been declined. What a waste of time. I only got the contract because of the cashback offer. I would have been better off going in store like I usually do to just renew my old contract rather than take a new contract out. They subsequently didn't bill me for 3 months then set me a final reminder letter chasing the payment for 3 months. When enquiring it seems they had an 'admin' problem.
  DMLS | 07 Jul 2014 Report Abuse
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Completed order for sim only contract and it indicated an order ref and a number to contact to provide further information. The agent had all my information and indicated I needed to call for security purposes. I did not provide any additional information other than confirm my order. The order never tracked. It would appear that EE are finishing orders with this 'contact sales' message to avoid having to pay out the affiliate fee as the T&Cs state orders must be raised 'wholly online'. Having discovered these reviews and a TCB forum thread on this matter I intend on cancelling the contact one it arrives. The contact is poor value without the cashback. Poor experience and lost sale for EE. I would have expected TCB to raise this 'wholly online' issue with EEs order process, but as yet they have failed to do so.
  peterst123 | 24 Jun 2014 Report Abuse
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i would have put no stars if possible tcb are becoming absolutley a joke and the companies the support scammers another one gone payable as 0
  dc1980 | 22 Jun 2014 Report Abuse
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Another referral. Nothing tracked. Whole process was done, as Im sure everyone elses was, completely online except for the phone call due to the referral. Apparently all iPhone purchases are being referred. So impossible to get cashback if that information I was given was correct.
  nasir_sharif29 | 15 Apr 2014 Report Abuse
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After several years of using TopCashback, with just over £1500 received, the only two companies that I've had problems with are Orange and EE. With regard to EE, I'd like to reiterate the gist of the comments below. I signed myself, my wife, and my mother up for an EE iPhone 5C contract. £18.99 per month. £110 phone cost. £107 cash back. In all three cases, the decision 'was referred'. In all three cases, the decision was approved within 24 hours. A similar scenario happened with Orange two years ago. I know cash back should not be expected. It makes me cross that I get emails from TopCashback saying '£107 cash back with EE' though. Lesson learned. And I won't be factoring in EE/Orange cash back in future purchases.
  Anthony444 | 29 Mar 2014 Report Abuse
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Ordered, got screen saying order incomplete, now unsure what happening and whether the phone is arriving or not, EE website is pretty useless....going to try and cancel and no cashback and EE are poor!
  | 28 Mar 2014 Report Abuse
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same as everyone else ordered online - told to call a number. called it and they already had all my details - i gave them nothing extra over the phone. they confirmed my order no cashback #scam
  simonhunter87 | 27 Mar 2014 Report Abuse
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i bought a years broadband and phone contract late 2012 when it was orange but changing to EE never got me cash back If you get a contract be very careful about giving them a months notice ! they strung me out for another 2 months before i could get rid of them, as they wont or didnt except emails or online confirmation of intention to quit
  tonytyco | 24 Mar 2014 Report Abuse
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You can't complete your order wholly online so you will always be refused your cashback. AVOID THESE COWBOYS.
  janeupperton | 11 Mar 2014 Report Abuse
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Same as everyone else. Completed everything online and thought the sale was complete but then EE phone you and complete it over the phone so they rejected my cashback. I only bought with EE because I classed the cashback as getting my handset half price. I agree with the other comment - TCB should investigate, very misleading!!
  carloverton | 27 Feb 2014 Report Abuse
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Rejected my cash back claim, feel cheated as I know that I followed the correct procedure. I wish that TCB would investigate this further as it is happening to others too. EE took over a month to action my order and their customer service had no information as to when they could fulfil the order that I had paid over £300 for. Cannot recommend EE at all, felt like I was being scammed.
  GuyCarroll | 05 Feb 2014 Report Abuse
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Cashback was refused for apparently using another site to link to the deal (What a cop out), I think EE are falsely advertising the deal to get customers then once your past the cancellation date on your contract they decline the cashback. NOT HAPPY
  BarrieB | 08 Jan 2014 Report Abuse
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I also got an 'incorrect order reference' status and received no cashback. Do not bother with this merchant.
  | 25 Dec 2013 Report Abuse
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Agree totally with the above comments.I ordered a mobile thro` TCB from EE and EE just say the order is incomplete and they will contact you but never do. DON`T WASTE YOUR TIME WITH EE. I don`t know why TCB have any dealings with EE whatsoever
  harryjack | 02 Dec 2013 Report Abuse
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Don't waste your time going through here for cashback. By the time you wait to claim it's too later and you never get your money. TCB are not much help either.Why cant they only take on companies that guarantee payment to customers?
  Elle011 | 26 Mar 2013 Report Abuse
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