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when you shop with EE Mobile Contracts

EE Mobile Contracts Reviews

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Customers appreciate the quick delivery and easy to use website when purchasing an EE mobile contract, judging by some of the reviews left by our members. One person who provided positive feedback was clearly impressed, saying “great network service. Great value and cashback to boot”, while another praised the good SIM-only deal they received.

As far as getting their cashback is concerned, some of our members say it “tracked immediately” or had been “paid within the time stated”, while another delighted customer praises the fact it was a smooth transaction.

Although only boasting a one-star rating on Trustpilot, you will discover positive feedback from customers happy with the fact EE have a UK call centre, impressed with their professional and courteous staff who provide first-class customer service and the fact they are quick to sort out problems.

Someone advises that if you have issues with paying your bill, EE will try and help you the best they can, while another says their network coverage beats all the other rivals they have tried. “Has provided a consistently good service. Been with them for over three years” is one of the comments left by a regular EE customer.

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EE Mobile Contracts Reviews
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Short story: Cashback is now payable on 1 Nov 2014 for order placed 30 Sep 2014. Long story: Like a lot of people, I had to phone up to complete my order (to jump through some hoops and perform some tricks for the credit department), and was concerned that I'd lose my cashback. However, it seems I was one of the lucky ones. Other issue was that although my cashback tracked fairly early on, it was £10 less than it should have been. I raised a claim through TCB, and the amount changed to the correct amount a few days later (not sure if related to the TCB claim or not).
  mmmBiscuit | 01 Nov 2014 Report Abuse
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Same as everyone else - I had to call EE to confirm my order. But just to give you all some reassurance, my order was tracked and is now confirmed after 2 weeks. Looking forward to £99.75 becoming payable. I had a total nightmare as I had to wait 2 weeks for a sim card, but that's another story and I have not been impressed by their customer services so far. However I get good reception/service in my area, so all is good.
  Amandip | 20 Aug 2014 Report Abuse
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Bought a payg phone in january 2014 and sadly the £30.30 never tracked so made a missing cashback claim last month which confirmed the amount.Today the £30.30 became payable which surprised me as i wasnt expecting anything after reading the reviews on here.Probably the quickest payment ive ever received, top marks for TCB and EE.
  | 25 Mar 2014 Report Abuse
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sound company. took a while to pay tho
  Jaton_69 | 17 Jul 2017 Report Abuse
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Happy with the amount of cash back received from my transaction, however it took a very long time to be payable.
  kardie_92 | 04 Apr 2017 Report Abuse
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Slow and the amount differed to that advertised.
  ijstanley | 09 Dec 2016 Report Abuse
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Slow even it was saying faster payment but got the cash back :)
  Foxbrain | 04 Dec 2016 Report Abuse
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Good amount of cashback, but it took ages to come through - it certainly wasnt 'faster paying'
  daydreams1984 | 08 Nov 2016 Report Abuse
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Cashback not the amount originally stated. I could have got a better contract deal elsewear. Little bit dissapointing.
  leannepragnell | 11 Aug 2015 Report Abuse
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slow payment
  Katehayes | 04 Aug 2015 Report Abuse
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Generally good company, though I applied for broadband for which they turned me down without notifing me about it. When I got back to them, they said that they would put it through immediately. However, when I mentioned cashback site they said that the deal was off - when it WASN'TS, as I checked later! So, I cancelled the broadband with them, as I do not want to deal with people who do not check if they have the deals or not! Basically, they lied about it and I didn't get the cashback I was expecting! Generally, ok for customer services, though sometimes rude customer services representatives pick up the telephone.
  strawberrybabe | 23 Apr 2015 Report Abuse
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Tracked automatically and took about six weeks to pay out. Pretty good.
  mistersneezy | 18 Apr 2015 Report Abuse
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Still waiting for correct amount of cashback after a few months...
  Member52015700649 | 18 Jun 2020 Report Abuse
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Confirmed quickly but still not paid after 2 months
  ingastresais | 18 May 2020 Report Abuse
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It took a long time to get cashback through and I'd already had a previous one rejected.
  Alibalibongo | 28 Feb 2020 Report Abuse
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Difficult to deal with and still waiting for payment
  billburdett1956 | 28 Dec 2019 Report Abuse
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They have not paid out the advertised CashBack of £70, only £45!
  larrymedia | 03 Nov 2017 Report Abuse
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Well, I got it but it took like 4 months.
  whioke | 15 May 2017 Report Abuse
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I have had to raise a ticket for each transaction with EE, I am still waiting for a transaction from May 2016
  Lolly_blue | 04 Jan 2017 Report Abuse
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This took far to long to come through and the amount and payable time kept changing
  | 11 Sep 2016 Report Abuse
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have been waiting 6 months to get cashback!!
  kazwalker | 04 Feb 2016 Report Abuse
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Took 5 months to payout. Was supposed to be faster payment. Lure one in falsely to purchase contract. Wont do that again. NOT recommended.
  BuddG | 20 Jan 2016 Report Abuse
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Retailer took 5 months to payout cashback. Disappointing!
  Eve2016 | 17 Jan 2016 Report Abuse
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As per usual EE service, cashback was slow to track and get paid.
  edpovall | 17 Jan 2016 Report Abuse
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Purchased in March, no cashback, filed a ticket and now 4 months later it is declined giving no reason. Got to be because of the "Must be completed wholly online" and EE say they will call to complete the purchase. They never did for me, perhaps thats why? Anyway, poor cashback experience, but the product has been fine :)
  The_Tusk | 07 Jul 2014 Report Abuse
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