Direct Line Home Insurance Reviews

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Have a read of the Direct Line Home Insurance reviews below and you’ll find more positive feedback than negative from members who have taken out a policy with them through our site. In terms of Direct Line themselves and the cover they offer, some of the comments you’ll find include “excellent service as usual”, “couldn’t be easier”, “good company, would use again” and “excellent price for comprehensive cover”.

Many people have also highlighted the speed with which they received their cashback after buying from Direct Line, with one of our members saying: “Excellent all round — good value and timely cashback payment.” Other feedback about the process includes “fast payers and good service — would recommend” and “great, quick payout”. The Direct Line Home Insurance review feedback on Trustpilot is also pretty good.

Someone wrote: “Have been with Direct Line for many, many years and have found their customer service second to none — can’t do enough to make your claim hassle-free.” Other feedback you’ll find includes “excellent service and easy to deal with” and “I have my car and home insurance with Direct Line, and have always found them to be the best on policy provider and price”. Review this merchant

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Direct Line Home Insurance Reviews
friend icon Good payout in money terms but took almost 10 months for them to pay - so a long wait.
  Lorainezz1 | 08 Nov 2016 Report Abuse
friend icon Very slow to pay out but it gets there in the end, even though it's nearly 5 months
  Shauniekins | 06 Nov 2016 Report Abuse
friend icon Slow to pay despite what you get told at the outset
  hurstpeter | 28 Sep 2016 Report Abuse
friend icon Takes a long time to get cashback from all insurance companies. Got a few more weeks to wait yet even though I paid the premium in full.
  pinkypauline | 18 Sep 2016 Report Abuse
friend icon S L O W . . .
  ALANJACK21 | 24 Jul 2016 Report Abuse
friend icon Updated review following earlier review of 18th Feb 2016. Purchase tracked properly but was declined. Lodged a claim. Took until mid June for cashback to appear in account then another couple of weeks to progress to Payable. Total of six months from purchase to payout. So, insurance product was good, cashback process rather less so.
  JonoClouds | 03 Jul 2016 Report Abuse
friend icon Didn't track like others have said, but claim lodged and paid out 6 months after policy brought.
  danielpbarnes | 12 Apr 2016 Report Abuse
friend icon Cashback advertised at £75.00 for a Plus Policy but only tracked £40.00! Can't understand it.
  Robert_Andrew_71 | 31 Mar 2016 Report Abuse
friend icon All ok no problems with this merchant
  black1widow | 26 Jan 2016 Report Abuse
friend icon too slow receiving cash back
  Julian_P74 | 10 Dec 2015 Report Abuse
friend icon Cashback tracked at the lower amount, had to submit a claim for the rest, and still waiting for it. Good policy tho and good price with the lower amount, hopefully see the rest soon.
  johnmusto | 17 Nov 2015 Report Abuse
friend icon took out home insurance in march 2013.purchase tracked but nearly 12 months later still waiting for it to become payable.
  ade | 16 Feb 2014 Report Abuse
friend icon Today my cashback has been payed,it has taken 6 months but thanks to Topcashback and several nudges payment has been received.
  duckpool | 28 Jan 2014 Report Abuse
friend icon Took out home insurance in March 2013 and was offered £45 cashback. Almost 10 months on and I'm still waiting for this to be paid. Top Cashback's service response is ... wait another few weeks, wait another few months ... wait ... wait ... wait ...
  jacuk | 04 Jan 2014 Report Abuse
friend icon Pathetic... they've just asked me to validate again. Direct Line's home insurance is fantastic but whoever they have as a middleman is spoiling the experience. Hoping the cashback eventually appears before renewal!
  | 13 Dec 2013 Report Abuse
friend icon Not impressed. Tracked ok. I validated the claim with my policy number etc but still pending. Topcashback not been any help with it. Not impressed 6 months on. Almost £50 is a lot of money just to be sitting there not getting paid out. Disappointing all round compared to other merchants.
  mcdexsta | 01 Oct 2013 Report Abuse
friend icon Took out insurance on Feb 22nd and still waiting for cashback which has been showing as pending for some time. The insurance was a good price but unfortunately I will think twice about using them again. If I owed them money for this length of time I don't think they'd be as patient as me!
  Daveh55 | 11 Sep 2013 Report Abuse
friend icon Well the insurance is good (got travel insurance with the house cover) but I am still waiting for the cashback to even register after 5 months.
  IMChurchill | 16 Jul 2013 Report Abuse
friend icon Was initially declined and received less than initially told after dispute was raised.
  ljs1987 | 23 Jul 2019 Report Abuse
friend icon Paid up, however had to submit a claim form to get it
  IncaOakley | 10 Jul 2019 Report Abuse
friend icon Bad show Direct Line, cash back didn't track as advertised and several months later Topcashback is still having to chase. Looks like Aviva next time - always on time.
  maccartw1 | 20 Dec 2017 Report Abuse
friend icon 5 months for a Cash Back is Excessive, and had to resubmit twice!
  James_Walker | 10 Apr 2017 Report Abuse
friend icon Direct line cancelled my cashback for some reason... had to go through the complaints procedure to get it back
  tr6637 | 07 Mar 2017 Report Abuse
friend icon It seemed to take ages to receive the cashback.
  Hopperkim3768 | 12 Dec 2016 Report Abuse
friend icon I've purchased a home insurance policy from Direct Line twice and had to lodge a cashback claim both times. Fortunately, TopCashback has always managed to chase this up and arrange payment.
  darrenandpippa | 20 Nov 2016 Report Abuse
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