Get up to £15.75 of your purchase back when you shop with Direct Line Home Insurance Join TopCashback Free
Get up to £15.75 of your purchase back
when you shop with Direct Line Home Insurance

Direct Line Home Insurance Reviews

Have a read of the Direct Line Home Insurance reviews below and you’ll find more positive feedback than negative from members who have taken out a policy with them through our site. In terms of Direct Line themselves and the cover they offer, some of the comments you’ll find include “excellent service as usual”, “couldn’t be easier”, “good company, would use again” and “excellent price for comprehensive cover”.

Many people have also highlighted the speed with which they received their cashback after buying from Direct Line, with one of our members saying: “Excellent all round — good value and timely cashback payment.” Other feedback about the process includes “fast payers and good service — would recommend” and “great, quick payout”. The Direct Line Home Insurance review feedback on Trustpilot is also pretty good.

Someone wrote: “Have been with Direct Line for many, many years and have found their customer service second to none — can’t do enough to make your claim hassle-free.” Other feedback you’ll find includes “excellent service and easy to deal with” and “I have my car and home insurance with Direct Line, and have always found them to be the best on policy provider and price”. Log in to review

Direct Line Home Insurance Reviews
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I think this merchant just won't pay or is the slowest cashback provider I have ever come across. It's October now and my transaction was in February. Direct Line have shot themselves in the foot by pretending to give cashback; whilst not really caring about it. Really TopCashBack should do more to vet those that claim to offer cashback on their website. I won't be buying another policy from Directline next year, or perhaps ever.
  | 10 Oct 2013 Report Abuse
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7 months now no cashback,never again will I by insurance from direct line!
  shem1 | 07 Oct 2013 Report Abuse
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Still haven't received my cashback after buying a policy in March, really not impressed at all. I would never use them again, this is the worst wait I have ever had from any merchant for cashback. Got Aviva, who are brilliant, to match my direct line quote after cashback so they lost me for my car insurance policy this month as was going to have to go with someone new just to get the price down, with cashback, until Aviva pricematched
  | 07 Oct 2013 Report Abuse
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Cashback still pending after nearly 8 months!!!
  bidwell22 | 02 Oct 2013 Report Abuse
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Not impressed. Tracked ok. I validated the claim with my policy number etc but still pending. Topcashback not been any help with it. Not impressed 6 months on. Almost £50 is a lot of money just to be sitting there not getting paid out. Disappointing all round compared to other merchants.
  mcdexsta | 01 Oct 2013 Report Abuse
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Terrible offer, cash back is showing but still not payable like others. Will never use direct line again like many others
  MikeWilson | 28 Sep 2013 Report Abuse
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My cash for £35.35 has now been pending for 6 months I believe Its a scam to get you to purchase the insurance. Not Happy at all!!!
  Easty123 | 16 Sep 2013 Report Abuse
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6 months since the policy started and no cashback yet. Very disappointed.
  Barsk | 14 Sep 2013 Report Abuse
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Took out insurance on Feb 22nd and still waiting for cashback which has been showing as pending for some time. The insurance was a good price but unfortunately I will think twice about using them again. If I owed them money for this length of time I don't think they'd be as patient as me!
  Daveh55 | 11 Sep 2013 Report Abuse
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Another unhappy customer, over 5 months now and no pay out. Would not use them again.
  Lily58 | 31 Aug 2013 Report Abuse
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Shame there isn't the option to give minus stars. Whole reason I bought from Direct Line was the cash back but nothing tracked for both home and pet insurance. Absolute con, have opened a claim but not gonna hold my breath. If nothing else topcashback should kick them off the site.
  beaneranderson | 20 Aug 2013 Report Abuse
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Still waiting for cash back for policy taken out in march - had to put in claim, which is as yet not resolved, not even showing as tracked - so slow will never use direct line again, unless they can speed up process - also disappointing they won't let you have cashback in Tesco clubcard vouchers - that's if I ever receive it anyway:-(
  | 16 Aug 2013 Report Abuse
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Well the insurance is good (got travel insurance with the house cover) but I am still waiting for the cashback to even register after 5 months.
  IMChurchill | 16 Jul 2013 Report Abuse
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Great price and fast service from merchant. However cashback didn't track despite clicking directly through to merchant. Have had to submit a manual claim so hope that TopCashback can sort it out.
  mybacsusername | 12 May 2013 Report Abuse
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