Get up to £15.75 of your purchase back when you shop with Direct Line Home Insurance Join TopCashback Free
Get up to £15.75 of your purchase back
when you shop with Direct Line Home Insurance

Direct Line Home Insurance Reviews

Have a read of the Direct Line Home Insurance reviews below and you’ll find more positive feedback than negative from members who have taken out a policy with them through our site. In terms of Direct Line themselves and the cover they offer, some of the comments you’ll find include “excellent service as usual”, “couldn’t be easier”, “good company, would use again” and “excellent price for comprehensive cover”.

Many people have also highlighted the speed with which they received their cashback after buying from Direct Line, with one of our members saying: “Excellent all round — good value and timely cashback payment.” Other feedback about the process includes “fast payers and good service — would recommend” and “great, quick payout”. The Direct Line Home Insurance review feedback on Trustpilot is also pretty good.

Someone wrote: “Have been with Direct Line for many, many years and have found their customer service second to none — can’t do enough to make your claim hassle-free.” Other feedback you’ll find includes “excellent service and easy to deal with” and “I have my car and home insurance with Direct Line, and have always found them to be the best on policy provider and price”. Log in to review

Direct Line Home Insurance Reviews
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Rejected cashback twice without reason, even with nudges from TopCashback. No reason given. Judging by everyone else's responses, this lot are terrible at cashback payouts, so no point bothering.
  swerytd | 13 Feb 2014 Report Abuse
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After purchasing and taking out a Policy in March 2013 the cashback has finally become payable. Had to have a lot of help through customer services at TCB to get it but got there in the end. So good luck everyone who is due cashback - keep persevering and hopefully it will become payable eventually. In the meantime thank you to the customer service team of Topcashback for not giving up as well!!!!
  oldboo | 10 Feb 2014 Report Abuse
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Bought home insurance with Direct Line in January and just checked to see if the cashback had tracked. It's tracked, but a note says the cashback 'estimated payable' time is in 34 WEEKS! The policy price was good, but if you want quick cashback then don't bother.
  Portiaflavius | 05 Feb 2014 Report Abuse
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Took out the insurance in March last year, still waiting for cashback. Visit was recorded by TCB, and cashback claim made after the usual 90 day waiting time. Despite now at least 5 nudges to TCB still no result. Insurance is shortly due for renewal, I think I'll be changing again!
  cashbackkath | 31 Jan 2014 Report Abuse
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Today my cashback has been payed,it has taken 6 months but thanks to Topcashback and several nudges payment has been received.
  duckpool | 28 Jan 2014 Report Abuse
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Purchased home insurance policy 8 March 2013.Kept checking for it to be confirmed and in December got asked to validate with the policy details thought this may have speeded up the process. Surprise, still pending. Just emailed TCB support to moan. Will not use Direct Line again through a cash back site. Perhaps More Than will get my renewal as they paid out no problem in 2012 and only changed due to Direct Lines price and cash back of £45. You live and learn.
  tomtomarchie | 24 Jan 2014 Report Abuse
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Ditto everyone else's comments - Won't be using Direct Line again - poor, poor experience and why oh why aren't topcashback doing something about this?????
  HeatherelizP | 14 Jan 2014 Report Abuse
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Be aware good cashback advertised but still not paid. I bought policy in July 2013 ans still waiting for cashback six months later! Cannot complain about the policy itself but the cashback experience will make me look elsewhere when renewal is due.
  PGGLancs | 10 Jan 2014 Report Abuse
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Bought April 13, all requested detail entered still waiting Jan 14. I don't think this will be paid. Beginning to wonder if they are waiting to see if I renew with them in April 14 before they pay. Guess what...............
  Kevandi | 06 Jan 2014 Report Abuse
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Bought this policy in March and still no cashback received. Been told my TCB it's all pending, but 10 months is ridiculous.
  bunty109 | 05 Jan 2014 Report Abuse
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Took out home insurance in March 2013 and was offered £45 cashback. Almost 10 months on and I'm still waiting for this to be paid. Top Cashback's service response is ... wait another few weeks, wait another few months ... wait ... wait ... wait ...
  jacuk | 04 Jan 2014 Report Abuse
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I took a home insurance policy out in August, its now January and still no sign of cash back so I my advise would be try another company with better reviews. The Insurance policy I can not complain about as seems good though not had to make a claim so far, If I ever do I hope they pay out a bit quicker than the cash back!
  | 02 Jan 2014 Report Abuse
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Bought home insurance plus at a good price in August. Full cash back has now become payable in December. Be patient those of you waiting. If you meet the terms you will get your money! I always find Direct Line quotes hard to beat on home and car insurance and now I've had cash back on both! Happy :-)
  individual | 19 Dec 2013 Report Abuse
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Pathetic... they've just asked me to validate again. Direct Line's home insurance is fantastic but whoever they have as a middleman is spoiling the experience. Hoping the cashback eventually appears before renewal!
  | 13 Dec 2013 Report Abuse
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DONT GIVE UP HOPE. JUST GOT CASHBACK TODAY 11/12 AFTER TAKING POLICY OUTIN FEBRUARY.
  sandraangela | 11 Dec 2013 Report Abuse
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If you want to earn cash back, choose another company, good deal on the policy but forget the cash back, it just does not happen. They should be barred from topcashback,
  johnwak | 07 Dec 2013 Report Abuse
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Avoid. I purchased my insurance in July and still waiting for cashback in December. Just checked expected payout date it says 34 weeks!!!
  viktoriakd | 06 Dec 2013 Report Abuse
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Bought insurance in March 2013. Finally realised it was not tracking in Sept, and checked into it. Had to claim manually as bought before 24apr 2013. Topcashback claim that they are dealing with it but I am still waiting for £45 9months later... rubbish deal for customer.. Topcashback service has been awful to as they really don't seem to be bothered. Wont be using this site for cashback again after this is resolved as I wanted vouchers for Xmas shopping and doesn't look like we will get it.
  pauldevlin100365 | 01 Dec 2013 Report Abuse
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over five months and still waiting for cashback and still waiting
  pocknell86 | 24 Nov 2013 Report Abuse
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Tracked ok in February but 9 months later still awaiting payment. Validated as required and have even submitted a claim but that seems to suggest it will be early next year before I see anything.
  sinisterDen | 22 Nov 2013 Report Abuse
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Still waiting for cashback worth £70 8 months on, despite submitting manual claims with all the details on. Rubbish
  dolmas02 | 18 Nov 2013 Report Abuse
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It has been months still pending not very good
  fa420 | 11 Nov 2013 Report Abuse
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good insurance but still waiting for cashback 9 months later.
  sandraangela | 11 Nov 2013 Report Abuse
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Just reiterating what everyone says, took out policy in February and now November and still nothing. Realise insurance companies have to make sure the policy payment is good but this is ridiculous. Still offering £50 cash back and yet, according to the reviews, nobody gets it! I WOULD SUGGEST YOU AVOID THIS ONE!
  eebie | 05 Nov 2013 Report Abuse
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only scoring 5 stars to get noticed - its been months and I haven't received my cashback - avoid at all costs!! Its not worth the pain.
  dalyncarter | 31 Oct 2013 Report Abuse
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