Get up to £15.75 of your purchase back when you shop with Direct Line Home Insurance Join TopCashback Free
Get up to £15.75 of your purchase back
when you shop with Direct Line Home Insurance

Direct Line Home Insurance Reviews

Please sign in to leave a Direct Line Home Insurance reviewX
Have a read of the Direct Line Home Insurance reviews below and you’ll find more positive feedback than negative from members who have taken out a policy with them through our site. In terms of Direct Line themselves and the cover they offer, some of the comments you’ll find include “excellent service as usual”, “couldn’t be easier”, “good company, would use again” and “excellent price for comprehensive cover”.

Many people have also highlighted the speed with which they received their cashback after buying from Direct Line, with one of our members saying: “Excellent all round — good value and timely cashback payment.” Other feedback about the process includes “fast payers and good service — would recommend” and “great, quick payout”. The Direct Line Home Insurance review feedback on Trustpilot is also pretty good.

Someone wrote: “Have been with Direct Line for many, many years and have found their customer service second to none — can’t do enough to make your claim hassle-free.” Other feedback you’ll find includes “excellent service and easy to deal with” and “I have my car and home insurance with Direct Line, and have always found them to be the best on policy provider and price”. Review this merchant

Direct Line Home Insurance Reviews
friend icon
Direct line cancelled my cashback for some reason... had to go through the complaints procedure to get it back
  tr6637 | 07 Mar 2017 Report Abuse
friend icon
It seemed to take ages to receive the cashback.
  Hopperkim3768 | 12 Dec 2016 Report Abuse
friend icon
I've purchased a home insurance policy from Direct Line twice and had to lodge a cashback claim both times. Fortunately, TopCashback has always managed to chase this up and arrange payment.
  darrenandpippa | 20 Nov 2016 Report Abuse
friend icon
awfull got van and home insurance ,never got van cash back had to keep nudgeing for this one
  ianlinda | 19 Oct 2016 Report Abuse
friend icon
Took an excessive amount of time to payout, had to lodge missing cashback claim before paid. 6 Months in total
  iceman1956 | 17 Aug 2016 Report Abuse
friend icon
realy not happy have had two items declined almost a scam hoping folk wont jump through the hoops they put in the way
  brickie | 23 Feb 2016 Report Abuse
friend icon
Was paid fairly quickly but tracked and was paid at a lower rate than the offer that was on at the time.
  Kalvin Sargeant | 23 Jan 2016 Report Abuse
friend icon
Far to long before pay out.
  calamillor | 06 Jan 2016 Report Abuse
friend icon
Had to wait a long time before cash was available
  POWELLB | 11 Dec 2015 Report Abuse
friend icon
Tracked quickly, but still waiting for payment 42 weeks after purchase. Far longer than the average 34 weeks. Seems an extremely long time to wait, and I am not hopeful that I will ever receive the £35 cashback owed to me.
  | 22 Mar 2014 Report Abuse
friend icon
I took out a home policy in April and at the end of the following February, I am still waiting for the cashback to be paid. Is this some sort of joke?
  Rainmaker | 27 Feb 2014 Report Abuse
friend icon
Rejected cashback twice without reason, even with nudges from TopCashback. No reason given. Judging by everyone else's responses, this lot are terrible at cashback payouts, so no point bothering.
  swerytd | 13 Feb 2014 Report Abuse
friend icon
Took out the insurance in March last year, still waiting for cashback. Visit was recorded by TCB, and cashback claim made after the usual 90 day waiting time. Despite now at least 5 nudges to TCB still no result. Insurance is shortly due for renewal, I think I'll be changing again!
  cashbackkath | 31 Jan 2014 Report Abuse
friend icon
Purchased home insurance policy 8 March 2013.Kept checking for it to be confirmed and in December got asked to validate with the policy details thought this may have speeded up the process. Surprise, still pending. Just emailed TCB support to moan. Will not use Direct Line again through a cash back site. Perhaps More Than will get my renewal as they paid out no problem in 2012 and only changed due to Direct Lines price and cash back of £45. You live and learn.
  tomtomarchie | 24 Jan 2014 Report Abuse
friend icon
Be aware good cashback advertised but still not paid. I bought policy in July 2013 ans still waiting for cashback six months later! Cannot complain about the policy itself but the cashback experience will make me look elsewhere when renewal is due.
  PGGLancs | 10 Jan 2014 Report Abuse
friend icon
Tracked ok in February but 9 months later still awaiting payment. Validated as required and have even submitted a claim but that seems to suggest it will be early next year before I see anything.
  sinisterDen | 22 Nov 2013 Report Abuse
friend icon
Still waiting for cashback worth £70 8 months on, despite submitting manual claims with all the details on. Rubbish
  dolmas02 | 18 Nov 2013 Report Abuse
friend icon
Just reiterating what everyone says, took out policy in February and now November and still nothing. Realise insurance companies have to make sure the policy payment is good but this is ridiculous. Still offering £50 cash back and yet, according to the reviews, nobody gets it! I WOULD SUGGEST YOU AVOID THIS ONE!
  eebie | 05 Nov 2013 Report Abuse
friend icon
Terrible offer, cash back is showing but still not payable like others. Will never use direct line again like many others
  MikeWilson | 28 Sep 2013 Report Abuse
friend icon
Did it all as I should, cashback got declined.
  Kl2546 | 18 Oct 2019 Report Abuse
friend icon
Don't touch these with a barg pole
  Member978670860324 | 23 Sep 2019 Report Abuse
friend icon
Very disappointing :( Cashback tracked and confirmed as expected but nearly 12 months on it has not become payable
  SimonCashBack | 04 Oct 2018 Report Abuse
friend icon
They simply don't payout. I've had four policies in the last 12 months, all declined, and claims on this merchant cannot be investigated! Nothing Top about that. Great advertised rates, but pointless if they never pay them :-(
  tcbrobf | 19 Sep 2018 Report Abuse
friend icon
Cashback declined - for no apparent reason
  char1983 | 24 Jun 2018 Report Abuse
friend icon
Direct Line declined my payment at first I had to gothrough CUSTOMER SERVICE to sort the matter out.
  eleri17614 | 11 Apr 2017 Report Abuse
1...45678...9      View:   2550100