Get up to £15.75 of your purchase back when you shop with Direct Line Home Insurance Join TopCashback Free
Get up to £15.75 of your purchase back
when you shop with Direct Line Home Insurance

Direct Line Home Insurance Reviews

Have a read of the Direct Line Home Insurance reviews below and you’ll find more positive feedback than negative from members who have taken out a policy with them through our site. In terms of Direct Line themselves and the cover they offer, some of the comments you’ll find include “excellent service as usual”, “couldn’t be easier”, “good company, would use again” and “excellent price for comprehensive cover”.

Many people have also highlighted the speed with which they received their cashback after buying from Direct Line, with one of our members saying: “Excellent all round — good value and timely cashback payment.” Other feedback about the process includes “fast payers and good service — would recommend” and “great, quick payout”. The Direct Line Home Insurance review feedback on Trustpilot is also pretty good.

Someone wrote: “Have been with Direct Line for many, many years and have found their customer service second to none — can’t do enough to make your claim hassle-free.” Other feedback you’ll find includes “excellent service and easy to deal with” and “I have my car and home insurance with Direct Line, and have always found them to be the best on policy provider and price”. Log in to review

Direct Line Home Insurance Reviews
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With the cashback I'm getting this has taken my annual policy spend down to £65 now that is a bargain.. Thank you
  paul_wilebore | 10 Dec 2015 Report Abuse
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Compared to many other insurers, cashback appears quite soon in account after transaction. Takes a while to reach the payable column however.
  acar_2205 | 26 Nov 2015 Report Abuse
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Agree with mm07. I did everything by the book, submitted home insurance policy details as requested, tracked promptly. But suddenly after few weeks transaction disappeared from account. After navigating inside found out that Direct line have declined the cashback with no reason whatsoever. Google them with word cashback, there are lots of similar reports. The worst part is all topcashback have said is 'on ice' and wait. No guarantee I will get it. No more direct line for me or my friends that's for sure.
  finale2013 | 18 Nov 2015 Report Abuse
 
Hey, I am sorry to hear your transaction was declined. Unfortunately people are more likely to post online if they have had a negative experience but I can assure you the majority of transactions made through our site do track and are paid as we would expect. It may be worth mentioning that cashback is only paid if an eligible transaction took place and we can be related back to it as being the referrer of the purchase. We will query your claim when it comes ‘off ice’ and will try and get you the expected cashback. Best wishes, TopCashback Support

TopCashback
 
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NOT GOOD AT ALL KEEPS CHANGEING THE GOALPOST WHEN IT IS TIME TO PAYOUT THEN WANTS TO GIVE LESS MONEY
  peterharris2 | 18 Nov 2015 Report Abuse
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Cashback tracked at the lower amount, had to submit a claim for the rest, and still waiting for it. Good policy tho and good price with the lower amount, hopefully see the rest soon.
  johnmusto | 17 Nov 2015 Report Abuse
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Don't bother, I purchased home insurance and cashback was declined the next day for no reason
  mm707 | 12 Nov 2015 Report Abuse
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Don't bother. I purchased house insurance and the cashback was declined the next day for no reason.
  mm707 | 12 Nov 2015 Report Abuse
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Bought car insurance in June and still waiting for cashback. Won't use again.
  Mb201970 | 09 Nov 2015 Report Abuse
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Great insurance company I've recommended them to three people and all 3 including me has had their cash back declined two month after cash back was down as pending really annoyed over this
  Angie1504 | 25 Aug 2015 Report Abuse
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took 2 years to get cashback
  goldengirl | 20 Aug 2015 Report Abuse
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It took 15 months to get cashback
  goldengirl | 27 Jul 2015 Report Abuse
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Well, my cashback has tracked within half an hour of purchase - let's see what happens from here!!
  radaress | 04 Jul 2015 Report Abuse
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Almost a year on and the cashback shows but is still not validated, let alone paid! Customer service dire as well - takes eternity to get to speak to anyone and difficult to cancel auto renew for a policy that cost £45 more than should have done!! Wouldn't touch Direct Line with a bargepole - be warned!
  HAYNES | 29 Mar 2014 Report Abuse
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6 months to track but finally pending. Lodge a claim as soon as possible and keep 'nudging'
  tonyjoc | 27 Mar 2014 Report Abuse
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look elsewhere these people don't pay cashback as promised
  BUBBLES5050 | 27 Mar 2014 Report Abuse
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Bought policy 1st September 2013 still waiting for it to reach payable. Not had to use policy thankfully but will consider the delay in cash back when deciding on renewal. If you are buying this because of a cashback deal, think twice.
  Dazeymay36 | 26 Mar 2014 Report Abuse
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Had policy 12 months,paid all payments due on it.Still NO cashback so if you're considering taking out policy due to cashback you may get...Don't! Im still waiting and have been in touch numerous times with Topcashback to try and get it sorted.
  vivienne1 | 25 Mar 2014 Report Abuse
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Tracked quickly, but still waiting for payment 42 weeks after purchase. Far longer than the average 34 weeks. Seems an extremely long time to wait, and I am not hopeful that I will ever receive the £35 cashback owed to me.
  | 22 Mar 2014 Report Abuse
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Purchased home insurance in sept 2013. Tracked straight away but still pending. Thought it would have been paid by now, still waiting after 6 months, which is a bit ridiculous! The transaction shows it takes on average 34 weeks to be paid, so ive still got a few months wait, so bear this in mind if you decide to purchase through Direct Line.
  chalky123 | 22 Mar 2014 Report Abuse
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54 weeks so far and my cashback still hasn't tracked. been chasing this claim since February 2013 and TCB's responses have just been wait, wait, wait. I'm not impressed and would advise anyone else not to expect to be paid quickly on any home or car insurance products. it took 84 weeks for them to pay out on my previous years insurance through Swiftcover which is a joke !!!!!
  | 13 Mar 2014 Report Abuse
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It is now twelve months since I purchased my home insurance policy with Direct Line and I am still waiting for cash back to be confirmed. Second ticket sent to TCB Customer Services today. I have used a comparison site for this years home insurance, as this experience has completely put me off buying insurance now on TCB.
  tomtomarchie | 11 Mar 2014 Report Abuse
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I took out a home policy in April and at the end of the following February, I am still waiting for the cashback to be paid. Is this some sort of joke?
  Rainmaker | 27 Feb 2014 Report Abuse
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did not get any cash back so I will not use direct line ever again and advise everyone to do the same
  BUBBLES5050 | 27 Feb 2014 Report Abuse
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10 months and counting and still no sign of any cashback. I feel it will be pending for ever. Avoid if you plan to see your cashback.
  | 21 Feb 2014 Report Abuse
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took out home insurance in march 2013.purchase tracked but nearly 12 months later still waiting for it to become payable.
  ade | 16 Feb 2014 Report Abuse
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