Direct Line Home Insurance Reviews

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Have a read of the Direct Line Home Insurance reviews below and you’ll find more positive feedback than negative from members who have taken out a policy with them through our site. In terms of Direct Line themselves and the cover they offer, some of the comments you’ll find include “excellent service as usual”, “couldn’t be easier”, “good company, would use again” and “excellent price for comprehensive cover”.

Many people have also highlighted the speed with which they received their cashback after buying from Direct Line, with one of our members saying: “Excellent all round — good value and timely cashback payment.” Other feedback about the process includes “fast payers and good service — would recommend” and “great, quick payout”. The Direct Line Home Insurance review feedback on Trustpilot is also pretty good.

Someone wrote: “Have been with Direct Line for many, many years and have found their customer service second to none — can’t do enough to make your claim hassle-free.” Other feedback you’ll find includes “excellent service and easy to deal with” and “I have my car and home insurance with Direct Line, and have always found them to be the best on policy provider and price”. Review this merchant

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Direct Line Home Insurance Reviews
friend icon competitive prices
  cypriot | 21 Aug 2019 Report Abuse
friend icon ok but took 5 months to pay
  jwbellarby | 19 Feb 2018 Report Abuse
friend icon Good and quick
  ianglyn | 16 Oct 2017 Report Abuse
friend icon It took over 6 months but they paid the cashback reward
  Sugarpuffy | 05 Jun 2017 Report Abuse
friend icon Good xxxxxxx xxxxxxx
  linson | 15 May 2017 Report Abuse
friend icon Great cashback, bit fiddly when you have to add reference number.
  jmlea | 05 Feb 2017 Report Abuse
friend icon great transaction from start to finish - easy to deal with and great price many thanks
  2rightback2 | 13 Nov 2016 Report Abuse
friend icon Quite a wait but generally good.
  spratly3 | 20 Sep 2016 Report Abuse
friend icon Cashback takes quite a long time but you get it in the end.
  MGMan | 04 Jul 2016 Report Abuse
friend icon Cashback tracked quickley thanks for swift service
  467760 | 28 Apr 2016 Report Abuse
friend icon Took a very long time top get the Cashback
  derekbanham | 09 Apr 2016 Report Abuse
friend icon Good cashback
  Toffyapple | 05 Apr 2016 Report Abuse
friend icon Good cashback
  Veraellen | 24 Feb 2016 Report Abuse
friend icon Good insurance. Took out Home insurance plus only got cashback for normal insurance. Still waiting to see if I get the higher cashback.
  Pumas | 15 Feb 2016 Report Abuse
friend icon takes time to get cashback
  mogga1 | 12 Feb 2016 Report Abuse
friend icon dissappointed,it was advertised as getting £47.25 cashback but I only got 36.97 and no reason why I purchased the premier insurance cover?
  annchristian | 21 Jan 2016 Report Abuse
friend icon Purchased at beginning of June 2015, cashback received this week. The policy was Home Insurance Plus but it only tracked & paid for the basic home insurance policy. I should have raised a ticket but didn't initially realise & then didn't want the hassle! Overall I'm pleased to get the cashback but like many others would prefer it to be paid more quickly.
  go09 | 17 Jan 2016 Report Abuse
friend icon The full Cash back was not awarded initially until a further claim was logged.
  mgandhi75 | 12 Jan 2016 Report Abuse
friend icon It comes through eventually, but TopCashBack has to help, with their excellent Customer sewrvice
  ronreid2 | 11 Dec 2015 Report Abuse
friend icon 6 months to track but finally pending. Lodge a claim as soon as possible and keep 'nudging'
  tonyjoc | 27 Mar 2014 Report Abuse
friend icon Bought policy 1st September 2013 still waiting for it to reach payable. Not had to use policy thankfully but will consider the delay in cash back when deciding on renewal. If you are buying this because of a cashback deal, think twice.
  Dazeymay36 | 26 Mar 2014 Report Abuse
friend icon Purchased home insurance in sept 2013. Tracked straight away but still pending. Thought it would have been paid by now, still waiting after 6 months, which is a bit ridiculous! The transaction shows it takes on average 34 weeks to be paid, so ive still got a few months wait, so bear this in mind if you decide to purchase through Direct Line.
  chalky123 | 22 Mar 2014 Report Abuse
friend icon 54 weeks so far and my cashback still hasn't tracked. been chasing this claim since February 2013 and TCB's responses have just been wait, wait, wait. I'm not impressed and would advise anyone else not to expect to be paid quickly on any home or car insurance products. it took 84 weeks for them to pay out on my previous years insurance through Swiftcover which is a joke !!!!!
  | 13 Mar 2014 Report Abuse
friend icon good insurance but still waiting for cashback 9 months later.
  sandraangela | 11 Nov 2013 Report Abuse
friend icon Took 10 months to get actual cashback. Not a good experience.
  kieranclarke | 19 Jan 2017 Report Abuse
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