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Get up to £37.00 of your purchase back when you shop with Confused.com Car Insurance Join TopCashback Free
Get up to £37.00 of your purchase back
when you shop with Confused.com Car Insurance

Confused.com Car Insurance Reviews

A great service, a quick and accurate car insurance comparison and competitive prices are just some of the reasons why TopCashback members love to use Confused.com to get a car insurance quote.

When looking through the reviews our members have left, it is easy to see that they are impressed with Confused.com’s simple, user-friendly website, the competitive prices offered for cover and how easy it is to buy insurance through them. What’s more, many also comment on how quickly the cashback they earned became payable.

These thoughts are backed up by the positive Trustpilot reviews left by people who found a cheaper price for their insurance than they paid for the same cover the previous year. Confused.com are also praised for their professional service and the fact they provide the basic information needed for you to weigh up your cover options right away.

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Confused.com Car Insurance Reviews
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Give with one hand, take it back with another hand
ONE FREE coffee from Greggs Cost Me £35 Cash back. Very small print
  M edmunds1 | 06 Aug 2025 Report Abuse
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Still waiting
Over a year later and the cashback still hasnt appeared.
  ChrisB73 | 06 Aug 2025 Report Abuse
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Missing cashback
I'm waiting 1 year to get my £35 cashback. I got new policy on same car and still didn't get old cashback... I hope this time will be alright. If not.i will change provider.
  Erni96 | 03 Aug 2025 Report Abuse
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Will not payout
Will track as £0.00 pending uplift for 6 months then decline, by that time you cant even go back into Confused and claim a reward.
  ian_c | 31 Jul 2025 Report Abuse
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They Don't Payout on TopCashBack
Says pending uplift for nearly 28 weeks then it gets declined.
  584693055 | 29 Jul 2025 Report Abuse
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Excited
You put your left arm in, your left arm out In, out, in, out, you shake it all about You do the Hokey Cokey and you turn around That's what it's all about. Whoa-o the Hokey Cokey Whoa-o the Hokey Cokey Whoa-o the Hokey Cokey Knees bent, arms stretched Rah! Rah! Rah! You put your right arm in, your right arm out In, out, in, out, you shake it all about You do the Hokey Cokey and you turn around That's what it's all about. Whoa-o the Hokey Cokey Whoa-o the Hokey Cokey Whoa-o the Hokey Cokey Knees bent, arms stretched Rah! Rah! Rah! You put your left leg in, your left leg out In, out, in, out, you shake it all about You do the Hokey Cokey and you turn around That's what it's all about. Whoa-o the Hokey Cokey Whoa-o the Hokey Cokey Whoa-o the Hokey Cokey Knees bent, arms stretched Rah! Rah! Rah! You put your right leg in, your right leg out In, out, in, out, you shake it all about You do the Hokey Cokey and you turn around That's what it's all about. Whoa-o the Hokey Cokey Whoa-o the Hokey Cokey Whoa-o the Hokey Cokey Knees bent, arms stretched Rah! Rah! Rah!
  chrislove12 | 17 Jul 2025 Report Abuse
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Useless Company and Always Decline Cashback
This company confused.com NEVER honour their end of the deal and paying out on insurance purchased through topcashback. I wait month and then get declined. Can't even go back and get the Connfued.com £20 reward then as it's passed the 60 days. Shocking
  Braddaz88 | 09 Jul 2025 Report Abuse
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Excellent
Tracked successfully
  FBell | 06 Jul 2025 Report Abuse
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Confused bad service
This company confused.com has a problem with honouring their end of the deal and paying out on insurance purchased through topcashback. They will keep you waiting for months and then decline any payments without any reasons given. Both myself and my wife have been declined. Not a very honest way of doing business.
  Dsheriff04 | 06 Jul 2025 Report Abuse
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Ridiculous Wait For Payout
Bought car insurance on December 9th 2024 and Topcashback got so embarrassed with the wait from Confused.com that they paid out themselves "as a gesture of goodwill"..... over six (6) months AFTER the purchase with no sign of payout from Confused.com Great service from Topcashback. Dreadful service from Confused.com!
  Village Barber | 01 Jul 2025 Report Abuse
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Slow and painful
I've used confused 4 times in the past year and all have had issues with getting the cashback. Either takes a long time to uplift or doesn't uplift until after a ticket is raised. Very slow. Years ago it was much more efficient and although the actual car and house insurance prices are good, ill be reluctant to use confused again because of this slow processing
  katiepie | 14 Jun 2025 Report Abuse
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Really bad at paying out. When they do it takes ages
I put two car insurances and one home insurance through last year. It’s taken almost a year and only one of the three paid out. Because it takes so long by the time it gets declined it is too late to claim the £20 reward option from confused instead of the Cashback.
  Avaeli | 09 Jun 2025 Report Abuse
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They don't pay out.
Waste of time,no payout and no explanation.
  wayyny | 22 May 2025 Report Abuse
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Lie and no cash back!!
File a claim and they’ll tell you to wait for 3 months. 12 months down the line, open claim ticket disappeared and never had any cash back. It’s better to use other cash back sites. Totally wasted my time for false information.
  AEspinosa | 07 May 2025 Report Abuse
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Use another comparison site
Even though I had and supplied multiple evidence that I purchased a policy through them, they still rejected my claim.
  EdwardB120 | 04 May 2025 Report Abuse
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Initially tracked but didn't get the cb
Tried this for 2 yrs both times haven't had the payout. Better off claiming the Halfords voucher or coffees.
  Leastbearded | 13 Apr 2025 Report Abuse
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Hit & Miss
Wait over 5-6 months and rejected
  saj_rs | 12 Mar 2025 Report Abuse
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Paid out £37
Insured my car and went through top cashback and 4 months later I got my cashback of £37. - Happy chappy
  Markfox | 21 Feb 2025 Report Abuse
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Didn't work for me
Not sure what went wrong but getting the cashback was problematic
  jchrisj | 19 Feb 2025 Report Abuse
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9 months and still no payment
Purchased 2 car insurance policies in May 2024 and expected to get the advertised £35 cashback for each. Followed the rules after purchase and didn't claim the confused.com reward yet the purchases have never shown up on my topcashback account and I've never received the promised cashback. Submitted a missing cashback claim at the end of May and it's been sitting in a "Waiting for retailer" state, ever since. Would not recommend anyone use confused.com for cashback
  bilies | 17 Feb 2025 Report Abuse
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Very LONG wait for the due Cashback!!
Confused.com took just under 5 MONTHS to actually make the Cashback payment!! This time the Cashback actually went through ok - finally (!!), whereas a Cashback payment claimed 2 years ago was DECLINED for NO justifiable reason. The DUE payment was only finally made through the professional actions of TopCashback, who made the payment! Confused.com needs to be carefully monitored, pressured to act professionally and actually make due Cashback payments speedily, like so many other companies manage this!
  MDSafari13 | 15 Feb 2025 Report Abuse
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DECLINED !!!
Waited 5 Months and it has now been declined!! I met all qualifying criteria. Avoid !!!
  Kevrobo | 14 Feb 2025 Report Abuse
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Avoid Confused.Com for car insurance.
Been waiting 5 months for cashback. Now declined. Should have picked a reward instead !!!
  kingsholm | 11 Feb 2025 Report Abuse
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ALWAYS declined! Another merchant that doesn't honour cashback. AVOID.
ALWAYS declined! Another merchant that doesn't honour cashback. AVOID. I cleared cache and didn't use any vouchers. And took out a policy.
  Warrenerjm | 11 Feb 2025 Report Abuse
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Not sure if anything gets paid
Been waiting since September, seems to be on hold for no apparent reason. Disappointing
  chrisjones500 | 09 Feb 2025 Report Abuse
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