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AO.com Reviews
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Reviews and experiences from TopCashback members who have shopped with AO.com.
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AO.com Reviews
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Super quick to be confirmed.
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pinkmexican | 03 Apr 2009
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Absolutely appalling service. My first order never completed online so they say, even though they took the money from my card. I then re-ordered using their 'rapid' delivery service and selected a delivery date a couple of days away which was all confirmed by email. Then I get a phone call saying that can't get the washing machine and deliver it until 2 weeks after the date I paid 'rapid' delivery for. This is a company I won't ever consider again.
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brysiewysie | 31 Mar 2009
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Delivery & Customer Service ABSOLUTE RUBBISH!!!!!
Ordered 2 x Fridge/Freezers and told delivery 16/3/09 then on 15th phone call to say no delivery would be 18/3/09. Waited for delivery on 18th to mid-afternoon then ran to be told OH! didn't you get a call to tell you delivery changed to 20th!!!! That is when I losts it and spoke to 4 different customer services operators all as useless as each other!!! Apparently they had received one of the f/freezers 2wks before but not the 2nd so they wouldn't deliver the one with out the other - not company policy!!!!! I could speak to a supervisor to get authorisation for the deliver of the one they had, but guess what no supervisor available!!! Oh how suprising!!!! So after many phone calls and hours on a mobile I had to cancel the second f/freezer to allow for the first to be delivered!!!! YES & to re order the second can you guess what had happened in the mean time? YES it had gone up in price, surprise suprise!!!!
WHEN I ORIGINALLY ORDERED BOTH FRIDGE FREEZERS APPLIANCES ONLINE SAID THEY WHERE IN STOCK SO WHY AFTER ORDERING & PAYING WAS THE 2ND NOT AVAIABLE???????
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| 29 Mar 2009
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Tracked in 24hrs, good customer service too.
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Tommo3733 | 25 Mar 2009
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tracked and received cashback, quick delivery too, recommended site
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KennyJ75 | 16 Mar 2009
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Excellent -- v efficient ordering process with delivery (free) 3 days later. Company and Delivery Driver called in advance of delivery. Recommended
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kerseco | 25 Feb 2009
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Good Supplier to deal with, everything went as planned. Built in oven arrived on the day arranged for delivery first thing in the morning. Would definitely use them again
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Cynth | 19 Feb 2009
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Took a few days to come through
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yom968 | 17 Feb 2009
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Had a few problems with online order and delivery - but the customer service staff I spoke too were fantastic - very helpful. Really good company to deal with. Cashback tracked and confirmed quickly.
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tabby_kitten | 11 Feb 2009
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very pleased with product and delivery
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tafflloyd | 04 Feb 2009
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Very good value and service- express delivery well worth it. Given four hour slot night before, rang with two hour specification on morning. Saved waiting in all day!
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beckywright | 26 Jan 2009
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Fantastic company to deal with, service & communication excellent, highly recommended.
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David_Young | 13 Jan 2009
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Slow to track (nothing showing after 10 days)
Excellent price.
Prompt delivery, within 5 days although delivery firm did not ring day before to arrange 4 hour slot as per terms and conditions. Only rang after I sent an email to Appliances Online
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JohnPearson | 17 Nov 2008
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Poor service, item never arrived in stock and had to do to Dixons - Would not use again.
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billyzack | 05 Nov 2008
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Very speedy service and very pelased with appliance
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emma1979 | 03 Nov 2008
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Excellent experience with the retailer.
Poor experience with the delivery courrier though.
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Rudy | 02 Nov 2008
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Cashback tracked quickly. Didn't get a call from the driver on the day of delivery which is promised on the website but appliances arrived only half an hour later than the 4 hour slot which was given to me the day before. Wasn't happy to get a phonecall trying to persuade me to take out a monthly plan to cover the appliances but apart from that would be happy to use Appliances Online again.
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JillyJL | 29 Oct 2008
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very quick to be confirmed and company delivered on date requested
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528978 | 20 Oct 2008
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Cashback confirmed very quickly
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Katia | 18 Oct 2008
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Cashback confirmed very quickly.
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Katia | 18 Oct 2008
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