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ALL - Accor Live Limitless (Formerly Accorhotels) Reviews

Value for money and the fact their hotels offer an excellent service at great rates are just some of the reasons why TopCashback members have left rave reviews for ALL Accor Live Limitless. An easy to use website which is simple to navigate and good customer service are amongst other reasons why customers have been pleased with their experience of booking accommodation through them.

Many members describe the merchant as “highly recommended”, with one calling AccorHotels a “great brand”. Many people who have chosen to write a review mention the fact they received their cashback without any problems or comment on the quick and reliable payment.

Trustpilot users have given AccorHotels a three-star rating overall. While one customer describes them as “by far one of the best hotel booking sites available”, others have been prompted to leave positive feedback due to being impressed with their Le Club AccorHotels loyalty programme. Other reviews left by happy customers mention they were provided with confirmation of their room reservation in a couple of minutes or given great advice on where to stay.

ALL - Accor Live Limitless (Formerly Accorhotels) Reviews
	Worrying Theme no Cashback paid out I arrived on this review after having a payout for British Airways declined and also due to the problems I had with Accor Cashback. My 2 largest purchases and Cashback both had issues and seeing the reviews for both they are near identical with people posting they never received their Cashback . It there appears to be some scam the promise of Cashback that will never be paid. TopCashback state that payment is not guaranteed and so I would urge not to use this site thinking you will get the Cashback and let that sway your decision as chances are you will not and be left disappointed and cheated.
	allenla \| 13 Jun 2025 Report Abuse
	Refused to pay what I was owed Not only did we lose out on a non-refundable hotel booking due to a bereavement, ALL rubbed further salt into the wound by claiming they didn't believe that TopCashBack was the reason we placed the booking... even though the cashback incentive was the exact reason we chose to book with them rather than another similar nearby hotel, AND the transaction immediately tracked on TopCashBack as soon as I booked it. Judging by other reviews, it appears that ALL are conning customers, and had the nerve to blame TopCashBack for the issue when I gave them a negative Google review.
	AJWard1985 \| 09 Jun 2025 Report Abuse
	As per everyone else - now seem to have a policy of blocking cashback They used to be a reliable payer for me. However since switching to having differentiated rates I have not been paid with Accor claiming they cannot see TCB as the reason the purchase was made. Perhaps it tracks for new customers to Accor but I no longer factor in cashback when pricing up an Accor hotel which means I am now booking with them less. TCB should remove them from the site until Accor start paying correctly again.
	scottymcnab \| 04 Jun 2025 Report Abuse
	Not Honouring Cashback Used ALL Accor Live many times, mostly without problems. Sadly, since April, 3 x bookings have not been honoured. One of them was for a near £600 booking, which tracked, then suddenly changed to declined. Of course I was upset having booked directly through them Via TC, and not a booking site. Was then told generically that maybe I didn't complete the stay or I changed the booking. Of course I completed the stay, otherwise why would I raise an enquiry ? Have supplied booking reference number and date of check in/check out etc, and now status has been changed to "pending". Two subsequent bookings have also failed to track completely and subject to query. Top Cashback should monitor reviews and work with retailers to honour their agreements. It's not fair to often pay more via TC expecting a cash back payment, only to find you don't get the cash back, or have to wait months, so you end up with a double whammy. Using Agoda now until ALL Accor sort themselves out .... buyer beware.
	sukhumvit \| 30 May 2025 Report Abuse
	Avoid! Made a purchase three months ago. Didn't even get to pending. Won't use again.
	Tpb1000 \| 29 May 2025 Report Abuse
	Slow Still waiting for Cashback from a stay in September 2024 that estimated payable was 15 weeks. Despite contacting customer service there has been zero movement.
	cymraesellie \| 27 May 2025 Report Abuse
	**AVOID - utter useless merchant 14 months later, still no Cashback, so will stick to using Any other Hotel. Its tracked, but didnt even make it to Pending.
	StuartUK \| 21 May 2025 Report Abuse
	Declined cashback for no reason Payment declined for no reason. Won't be using again
	cashbackuser123 \| 19 May 2025 Report Abuse
	don't use it. It doesn't work Tried 3 times, all 3 times denied even showing the reservation confirmed. There is a problem with All Accor and also doesn't make any sense give less cashback to gold and upper tiers. They should remove it from topcashback uk since doesn't work.
	p5a \| 15 May 2025 Report Abuse
	cashback decline My cashback was declined. Bye
	avilafilipe \| 14 May 2025 Report Abuse
	Declined with no reason given I always use a separate browser for cashback purchases (for me it is Chrome) and clear cookies for large purchases. I spent £283.90 with Accor with an expected cashback of £12.50. This has now been declined with no reason given. Look at the other reviews.
	jayok \| 12 May 2025 Report Abuse
	DO NOT USE Look at the reviews! Purchased a room with them back in September. It's now May and it was declined. No reason given. Look at the other reviews, they clearly don't pay.
	MrC_Craddock \| 09 May 2025 Report Abuse
	Worst cashback platform ever ALL Accor has simply denied all the transactions I made, even though I have screen recordings showing that I followed every step as instructed by TopCashback. TopCashback is not making any effort to resolve the issue, so I will have no choice but to take legal action against both parties and stop referring others or using the platform. It's extremely frustrating to wait over six months only to have every single reservation — all real and completed with check-out — rejected, without any peaceful resolution.
	gumestriner \| 08 May 2025 Report Abuse
	Declined cashback despite me following the rules Followed all the rules. Made 3 reservations for different stays. Totalling over £6k. Declined after waiting for over 7 months. Scandalous.
	moeesat \| 07 May 2025 Report Abuse
	Obtaining money by deceptiion? Booked £3.5k stay and due £500+ cashback. I expected it to be decline due to the sums involved and was disappointed but not surprised when it was. Just look at the reviews. Item complied with conditions, tracked, but was declined without reason after the stay. Confirmation of booking (pre-stay) and invoice (post-stay) submitted to TCB to verify booking was not amended or cancelled. Awaiting a resolution. Will report back.
	sallyilmartin \| 07 May 2025 Report Abuse
	Rejected genuine purchase More than one year after I checked out at the hotel (using the booking), they declined the tracked cashback. Scam.
	mivaul \| 07 May 2025 Report Abuse
	Saying cashback confirmed and simply declined the cashback after 10 months The cashback confirmed straight after the booking, and the status stayed for 10 months and suddenly receiving a message saying the merchant declined the claim. This is a scam, avoid at any cost.
	percy3165 \| 05 May 2025 Report Abuse
	Disappointing I will certainly not use them anymore. I have used them a few times. I feel that it is engineered to reject large cashbacks. When the cashback was small (few pounds) , it was paid. When it was more than £35, it stayed for more than 9 months as pending, was then confirmed and finally declined. This happened more than 9 months after staying, thus it is not possible to raise a claim. I am glad this happened before booking my summer holidays, as I will stay somewhere else for three weeks.
	Gilberto71 \| 05 May 2025 Report Abuse
	AVOID. Accor stopped paying GENUINE cashback. Don’t waste your time. ALL Accor have realised they do not have to pay genuine cashback. Never tracks, never approved and then just pathetic reasons given to TCB. Why is this merchant still on the site? Ban them.
	sdm_1985 \| 04 May 2025 Report Abuse
	Gave up waiting Waited over 32 weeks ('could take upto 12 weeks...'), with several chases. Eventually gave up hope. Settled for reduced payout by TopCashback themselves as gesture of goodwill. A later cashback was declined for no reason, still awaiting outcome.
	alanfoxon \| 04 May 2025 Report Abuse
	Waste of time Easily the slowest cashback travel company i've used on here, only to then decline for no good reason 9 months later. Expedia much quicker, and more reliable with similar rates....won't be bothering with this lot again.
	jbourns \| 04 May 2025 Report Abuse
	9 months of waiting and finally rejection 9 months of waiting and finally rejection
	4free \| 04 May 2025 Report Abuse
	Do not use this company Another decline, 8 months after stay completed. This company never seems to payout yet TCB does nothing to remove them
	gwmurley \| 04 May 2025 Report Abuse
	Another cashback declined As others have said, cashback declined and no reason given.
	S4774 \| 02 May 2025 Report Abuse
	Declined Same as everyone else- declined with no explanation, pretty pointless having them on the site if not even 1% of peoplw receives their cashback
	Bethsterxx \| 02 May 2025 Report Abuse

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