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1st Central Reviews

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You will find some very positive comments left by members who decided to take out car insurance with 1st CENTRAL among the below reviews. Many of these highlight the fact they got a good price and include comments such as “good price for insurance and cashback received within a couple of weeks” and “decent — very happy with price and cashback”.

One member summed up their experience by saying: “Quick cashback payment — tracked within two hours — (and) got a great price for my insurance, plus this cashback.” They also praised the “very happy, helpful staff” who can be contacted by customer chat or phone. While it is true to say there are quite a few negative 1st CENTRAL reviews which complain about cashback being declined or taking a long time to reach payable status, positive comments include “cashback was a lot quicker than they originally estimated” and “got cashback within a month — excellent timing”.

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1st Central Reviews
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6 months, and still waiting on Cashback. Ludicrous amount of time to wait. It took a long time to track, I needed to raise a support ticket. And even when it finally did track (after 5 months), it now states 17 week wait. Avoid if you want any sort of reasonable time frame for cashback.
  conrad_smith | 25 Oct 2019 Report Abuse
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I was initially enticed to insure my vehicle with 1st central due to the cashback given however they have declined the cashback for no reason once my payment had gone through for a full years insurance! not impressed
  Alexielou | 26 Jul 2019 Report Abuse
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Declined cashback even with proof - Rubbish :-(
  Brewster0101 | 08 Jun 2019 Report Abuse
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Declined despite a genuine purchase. Customer service is also terrible
  nilomorgan | 15 Mar 2019 Report Abuse
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I'd give this a zero if I could. Declined my cashback for no good reason. Shameless.
  sebgreenwood | 05 Mar 2019 Report Abuse
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Don't hold your breath on getting the cashback, bought the insurance through topcashback as normal with 1st central supposed to get £46.80 cashback however waited 19 months now and they have declined it, will never go with them again!!
  dannylinton1471 | 19 Feb 2019 Report Abuse
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Cashback declined for no reason. Not trustworthy
  michal_alton | 04 Feb 2019 Report Abuse
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Tracked no problem, but today declined for no reason, will not use them again, rip off merchants
  898836833 | 15 Jan 2019 Report Abuse
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Took out car insurance with them but cashback was refused, even after I lodged a complaint. Avoid!
  grjones89 | 02 Dec 2018 Report Abuse
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Really upset that they declined my cash back when everything was submitted correctly. AVOID!!
  Emmapalmer22 | 17 Nov 2018 Report Abuse
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Pointless- declines cashback go somewhere else
  dizzylizzie2017 | 22 Oct 2018 Report Abuse
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Refused to pay out after pending for a while.
  xvisual | 06 Sep 2018 Report Abuse
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Would be zero stars if could give that. After successfully tracking, Cashback refused for my genuine purchase, but conveniently not until after cool off period for changing insurers had ended. I didn't use codes etc so unfair. They now want over £100 for me to cancel their insurance. Beware!!!
  blobbyob | 21 Jul 2018 Report Abuse
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Shocking amount of time to get cashback 17 weeks!!!
  Si284 | 18 Jul 2018 Report Abuse
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Been confirmed for over 8 months now & no cashback despite constant emails, Wish i hadnt used
  Member8100720821 | 09 Jul 2018 Report Abuse
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Declined Cashback....1st Central need to get off Topcashback!
  Matt_VII | 29 Jun 2018 Report Abuse
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utterly ridiculous quote that was £500 more than most others. 10 minutes of my life wasted filling in all the questions. How can some insurance companies be so out of sync with others?
  Stevev99 | 28 May 2018 Report Abuse
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Randomly declined valid purchase. Don't be sucked in by the cashback amount.
  smannan78 | 19 May 2018 Report Abuse
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Cashback declined for no reason whatsoever. Will now take months to chase up as TopCashback support is so slow at solving everything!!!
  Gixer7502 | 15 Jan 2018 Report Abuse
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After 2 months wait my £58 cashback was declined. Now I'll have to wait a few months to see if they'll accept my claim. I only went with this company because of the cashback but they don't keep faithful to it.
  val5am | 22 Dec 2017 Report Abuse
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would give this no stars if I could, never again! Had to fight for this cashback! Transaction was back in March only got the money this week (27/11/17). Declined for no reason at the start. Think I'll stick to compare the market next time, at least you get a free toy lol. Will certainly never buy from 1st Central again and won't be renewing next year!
  suzym74 | 28 Nov 2017 Report Abuse
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Very poor that I was able to supply tracking time but has been refused. Clearly advertising high amont of cashback to get business with no intention of paying. Dont use.
  connlach | 23 Oct 2017 Report Abuse
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Absolutely terrible company with no customer service via any medium. Left me broken down and refused to change my details without a charge despite being within allowed 14 day period. Now have no car and getting nowhere trying to resolve.
  fro_baby | 04 Jul 2017 Report Abuse
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Took a long time for cashback to be paid.
  SClark91 | 16 May 2017 Report Abuse
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Rubbish took almost a year and constant pestering to get the cashback
  mclovin9091 | 06 Apr 2017 Report Abuse
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