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1st Central Reviews

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You will find some very positive comments left by members who decided to take out car insurance with 1st CENTRAL among the below reviews. Many of these highlight the fact they got a good price and include comments such as “good price for insurance and cashback received within a couple of weeks” and “decent — very happy with price and cashback”.

One member summed up their experience by saying: “Quick cashback payment — tracked within two hours — (and) got a great price for my insurance, plus this cashback.” They also praised the “very happy, helpful staff” who can be contacted by customer chat or phone. While it is true to say there are quite a few negative 1st CENTRAL reviews which complain about cashback being declined or taking a long time to reach payable status, positive comments include “cashback was a lot quicker than they originally estimated” and “got cashback within a month — excellent timing”.

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1st Central Reviews
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Super fast payout
Wish every supplier was like this company. Paid out within a month..
  tompie1980 | 27 Jun 2024 Report Abuse
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Awful!!
Anyone considering purchasing car insurance from 1st Central, beware! Initially, their policies appear to be the cheapest on the market, but they drastically increase the cost once the policy starts. They conveniently wait until a month after your policy begins, just after the cooling-off period has passed, to raise the price. This happens even though they've been provided with proof of your No Claims Discount (NCD), claiming they can only verify some of it. If you try to cancel your policy early, they'll ensure you pay two sets of admin fees, even if you only cancel the extras you've added. Expressing that this is unreasonable will result in their online chat personnel threatening you with debt collection agencies right away. Additionally, if you ask to speak to a manager, the staff often disconnects the call, forcing you to start the process over. This company has been a nightmare to deal with, and I strongly warn anyone considering their insurance. My cancellation cost was £181, on top of the £50 admin fee I had already paid, despite my annual insurance cost being around £480. It has been the worst experience I've had with an insurer in nearly ten years.
  Juliana Nikolova | 25 Jun 2024 Report Abuse
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£100 admin fee to cancel a policy
Shockingly extortionate. I had no option but to cancel my policy because I sold my car. I did it all online, without speaking to a single person and got charged £100 admin fee.....what for? What has to be done that earns them £100 for me doing it online...disgusting company, taking advantage of people in these tough economic times.
  Member472763195801 | 06 Feb 2024 Report Abuse
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1st central partner damaned my car
1st Central asked a company called Copart to pick up my car, and when they delivered it back, it came with a huge dent in my hood. 1st Central closed my claim as it was my fault and didn't want to ensure me anymore. Now I have a damaged car and am not insured - stopping me from driving! Shame on you, 1st Central!
  Member9115690549818 | 26 Sep 2023 Report Abuse
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Cashback was declined for unknown reasons
Cashback was declined for unknown reasons
  lacom | 16 Sep 2023 Report Abuse
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THey did not pay cashback, purchase went through
THey did not pay cashback, purchase went through
  GT_GT | 07 Jul 2023 Report Abuse
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The worst insurance company I've deal with.Like customer and like 3rd party no fault claim. Customer: changed my policy on my new car and they didn't transfer my NCB protection.I've called them and they said will check and update me(this was 3 months ago) 3rd party with my 2nd car:After a non fault accident with one of there customer(hit me on the rear in traffic jam).They keeped my car 2 month and said they will not repair it and offer me half of the price for repair and £500 compensatory(I was at hospital and 6 physiotherapy sessions). WORST Company, they deserve 0*
  adrianchirila | 03 Sep 2022 Report Abuse
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Stealers stay away ! VOID VOID VOID VOID VOID VOID
  Member12103562223016 | 02 Dec 2021 Report Abuse
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My cashback has been declined with no reason why
  Member1181148217736 | 08 Oct 2021 Report Abuse
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You will NOT get the cashback, you’ll wait 6 months and they’ll shaft you with lies
  Andy0785 | 08 Sep 2021 Report Abuse
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Excellent service
  kitty666 | 27 Apr 2021 Report Abuse
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Easy and quick
  EueeD | 29 Mar 2021 Report Abuse
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declined . aviod these crooks
  cCashback | 16 Feb 2021 Report Abuse
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declined cashback not happy
  cCashback | 16 Feb 2021 Report Abuse
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Took a LOOOOOOOONG time to receive cashback but all's well that ends well.
  moscovitch | 30 Dec 2020 Report Abuse
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Took 1 year to pay
  Graeme_Dunn | 22 Dec 2020 Report Abuse
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Didn’t track at first but put claim in & got £50 cashback
  Kendal9 | 04 Dec 2020 Report Abuse
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Awful .. took 6 months to get cashback, Will not use again
  Peacehaven | 26 Sep 2020 Report Abuse
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6 months later!!! Absolute joke!!!!!!
  Member1283600136350 | 10 Jun 2020 Report Abuse
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£50.00 cash back was declined despite having a valid Policy.Do not use this Insurance provider they completely fail to pay Cashback #avoid
  Graeme185 | 10 May 2020 Report Abuse
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£50 cash back is declined. Do not bother with this deal as it is bogus.
  Lizchristian | 10 May 2020 Report Abuse
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Declined cashback
  SMOKINGTON | 03 Mar 2020 Report Abuse
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great insurance company, quick cash back
  Ifatch | 11 Feb 2020 Report Abuse
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I purchased car insurance from them. They declined to pay cashback.
  Lucjan | 21 Jan 2020 Report Abuse
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Cashback tracked then got declined. Issued a ticket an they came back saying that topcashback wasn't the referral. How can cashback be tracked and then not be from Topcashback?
  EnrikanMatt | 20 Jan 2020 Report Abuse
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