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1st Central Reviews

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You will find some very positive comments left by members who decided to take out car insurance with 1st CENTRAL among the below reviews. Many of these highlight the fact they got a good price and include comments such as “good price for insurance and cashback received within a couple of weeks” and “decent — very happy with price and cashback”.

One member summed up their experience by saying: “Quick cashback payment — tracked within two hours — (and) got a great price for my insurance, plus this cashback.” They also praised the “very happy, helpful staff” who can be contacted by customer chat or phone. While it is true to say there are quite a few negative 1st CENTRAL reviews which complain about cashback being declined or taking a long time to reach payable status, positive comments include “cashback was a lot quicker than they originally estimated” and “got cashback within a month — excellent timing”.

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1st Central Reviews
	Took 1 year to pay
	Graeme_Dunn \| 22 Dec 2020 Report Abuse
	10 months to receive cashback, not great!
	ebest \| 16 Jul 2018 Report Abuse
	Cashback was (completely wrongly) refused. Had to open a ticket and was eventually paid. Not good enough.
	getcashback \| 26 Dec 2017 Report Abuse
	Approved cashback straight away and then declined it 30 days later. Appealed via topcashback website and it has taken nearly 9 months for them to pay the cashback amount, was beginning to think that if this is how they deal with the cashback, how would they deal with you if you had an insurance claim!
	STEPHEN_DIBBEN \| 19 Apr 2017 Report Abuse
	Failed to track, very long delay on receiving payment. Did receive it in the end. Shocking costs to amend policy etc once you have purchased. Will not be using the company again.
	1xp \| 28 Dec 2015 Report Abuse
	Good value car insurance, but i'm still yet to receive my cashback from the policy I took out in September 2014!?!?!
	David_Soul \| 26 Jul 2015 Report Abuse
	£100 admin fee to cancel a policy Shockingly extortionate. I had no option but to cancel my policy because I sold my car. I did it all online, without speaking to a single person and got charged £100 admin fee.....what for? What has to be done that earns them £100 for me doing it online...disgusting company, taking advantage of people in these tough economic times.
	Member472763195801 \| 06 Feb 2024 Report Abuse
	1st central partner damaned my car 1st Central asked a company called Copart to pick up my car, and when they delivered it back, it came with a huge dent in my hood. 1st Central closed my claim as it was my fault and didn't want to ensure me anymore. Now I have a damaged car and am not insured - stopping me from driving! Shame on you, 1st Central!
	Member9115690549818 \| 26 Sep 2023 Report Abuse
	Cashback was declined for unknown reasons Cashback was declined for unknown reasons
	lacom \| 16 Sep 2023 Report Abuse
	THey did not pay cashback, purchase went through THey did not pay cashback, purchase went through
	GT_GT \| 07 Jul 2023 Report Abuse
	The worst insurance company I've deal with.Like customer and like 3rd party no fault claim. Customer: changed my policy on my new car and they didn't transfer my NCB protection.I've called them and they said will check and update me(this was 3 months ago) 3rd party with my 2nd car:After a non fault accident with one of there customer(hit me on the rear in traffic jam).They keeped my car 2 month and said they will not repair it and offer me half of the price for repair and £500 compensatory(I was at hospital and 6 physiotherapy sessions). WORST Company, they deserve 0*
	adrianchirila \| 03 Sep 2022 Report Abuse
	Stealers stay away ! VOID VOID VOID VOID VOID VOID
	Member12103562223016 \| 02 Dec 2021 Report Abuse
	My cashback has been declined with no reason why
	Member1181148217736 \| 08 Oct 2021 Report Abuse
	You will NOT get the cashback, you’ll wait 6 months and they’ll shaft you with lies
	Andy0785 \| 08 Sep 2021 Report Abuse
	declined . aviod these crooks
	cCashback \| 16 Feb 2021 Report Abuse
	declined cashback not happy
	cCashback \| 16 Feb 2021 Report Abuse
	Awful .. took 6 months to get cashback, Will not use again
	Peacehaven \| 26 Sep 2020 Report Abuse
	6 months later!!! Absolute joke!!!!!!
	Member1283600136350 \| 10 Jun 2020 Report Abuse
	£50.00 cash back was declined despite having a valid Policy.Do not use this Insurance provider they completely fail to pay Cashback #avoid
	Graeme185 \| 10 May 2020 Report Abuse
	£50 cash back is declined. Do not bother with this deal as it is bogus.
	Lizchristian \| 10 May 2020 Report Abuse
	Declined cashback
	SMOKINGTON \| 03 Mar 2020 Report Abuse
	I purchased car insurance from them. They declined to pay cashback.
	Lucjan \| 21 Jan 2020 Report Abuse
	Cashback tracked then got declined. Issued a ticket an they came back saying that topcashback wasn't the referral. How can cashback be tracked and then not be from Topcashback?
	EnrikanMatt \| 20 Jan 2020 Report Abuse
	Painful experience, left out of pocket. Sharp Practice. I found 1st Central Insurance to be the cheapest option during my annual search for renewal of motor insurance. I'd never heard of them, but their reviews looked good. I purchased a motor policy and then the pain started... Having purchased the policy a month in advance, they waited until it was live before sending me an email saying something wasn't right with the information I had provided. At their request, I sent them photos of the front and back of my Driving Licence, then further proof of NCB. After that, they asked for a DVLA check code, which I also provided promptly. The next day, I received yet another email accusing me of providing inaccurate information on the date the Driving Licence was issued. The DL start date on their quote system matched the anniversary (day and month) the policy was purchased, not the DVLA issue date. This was because I had not entered a date, but selected "20 years or more" from a drop-down list on the website. They now want an additional £61, including a £50 admin fee, or they will cancel my insurance. Not good at Christmas time. Tried to cancel the policy, as it was well inside the 14 day cooling off period since the policy became active. No problem they said, that'll cost you £102. Absolute swindle, never again. Update: Policy cancelled. Cost me a packet, but worth it to end my relationship with these crooks. I've just purchased a new policy that cost £10 less and comes with £30 cashback. That takes the sting out their "penalty charges" somewhat. Update #2: They have now charged me an additional £40 for a change to the policy, which they say happened at the same time the policy was cancelled. I have tried to reason with them, but they don't think it's unusual that I would authorise a payment for a change of policy details at the same time as I cancelled the policy. Caveat emptor!
	Strontium \| 15 Dec 2019 Report Abuse
	This company would be an utter joke, but they just aren't funny. They will take any opportunity to get extra money from you. It's not just us, check out reviews on other sites.
	Cherrytart \| 21 Nov 2019 Report Abuse

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