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Virgin Mobile Reviews

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Judging by the Virgin Mobile reviews you will find below, the majority of TopCashback members are happy with their experience of shopping with them through us. One member who was clearly delighted with the overall experience said: “Good deal on product ordered and cashback came within eight weeks.” You will find many of our members have highlighted how quickly they received their cashback, with feedback including remarks such as “stated three months to receive payment but only took two in the end — very happy”, “excellent service. Cashback within seven weeks, which is a lot quicker than others” and “tracked spot on and paid out very quickly”.

It is not just the speed with which they pay cashback which has come in for praise, however, with other Virgin Mobile review feedback complimenting them on their customer service and delivery. Examples of such comments include “excellent — SIM card came quickly, no hassle to change suppliers” and “they are a great company, one of the best to deal with”.

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Virgin Mobile Reviews
	The phone was dispatched as advertised, the tracking was almost instantaneous. Best thing is the 28d period to change the phone if I don't get to grips with a Touch screen phone.
	\| 26 Nov 2010 Report Abuse
	I purchased a phone from Virgin sometime ago and it tracked with no problems, however for some unknown reason they reported nil cashback. I queried this with Topcashback and after a couple of months wait my query was sorted out and i was paid. Thanks to the Topcashback team.
	efctom \| 15 Jul 2010 Report Abuse
	I have had the same problem as the previous member. I purchased a contract and was expecting £30 cashback, only to have it changed to £0.00 for no reason. If anyone can throw some light on this can they post a comment.
	efctom \| 18 Apr 2010 Report Abuse
	Took seven months before payable ??
	Paulstopcashback88 \| 20 Sep 2020 Report Abuse
	tried to buy an additional SIM only, the virgin webpage keeps changing at he checkout to a higher cost and lower mins etc ??
	v6buc \| 24 Oct 2019 Report Abuse
	Not paid out in full
	briannelson \| 06 Aug 2019 Report Abuse
	Took too long for cash back
	sketchro \| 31 Jul 2019 Report Abuse
	Good prices but the amount was lodged was different so keep an eye
	aakhtar \| 21 Jul 2019 Report Abuse
	Exclusive cashback offer of £50 for 7 days, only confirmed at £35. For the 10gb data/mins/texts £10 month
	Gav1n \| 07 Jul 2019 Report Abuse
	Took a very long time but got it eventually, didn't track though
	Annecon88 \| 28 Mar 2019 Report Abuse
	had to wait 6 months for the cashback to become payable - and that after persistent chasing. Nor great.
	zahirjaffer \| 11 Feb 2019 Report Abuse
	The cashback was fine, customer service the worst I have encounted in years, as a Virgin Holiday and Virgin Media customer I expected the same level of sevice but it was shockingly bad, so poor I am considering selling the phone, taking the hit and buying myself out of the contract after a month.
	Andrea0121 \| 30 Jan 2014 Report Abuse
	Still awaiting for my callabck since Sept 2011! Switched from Orange to Virgin Mobile - BIG MISTAKE. Avoid!! Terrible coverage and shocking customer service.
	SG75 \| 07 Mar 2013 Report Abuse
	Very poor customer service - received confirmation email that my order was received online. Never got my phone and had to ring up customer service. Was told that my order did not exist in the system; would I like the order to be manually put through (ie. no cashback). I wanted the phone, so I asked for the order to be put through, only to be told that my address did not exist in the system (despite being a customer for Virgin Media for years and she was able to verify that I was a Virgin Media customer). Was told that customer service will call me back to process the order, after they have fixed this in the system. No call back after two weeks. So frustrated I ended up getting the phone via T-mobile instead.
	Zana711 \| 21 Aug 2011 Report Abuse
	Although I was very happy with the fast delivery of my phone and my new contract is good value for money. The £30 cahsback which initially tracked straight away into my account - went to zero for no reason after about 5-6 weeks. Very disappointing as the £30 cashback was a big incentive for buying the contract from Virgin. I really expected much better from Virgin at honouring their cashback promise.
	Gizmotabbycat \| 26 Jun 2011 Report Abuse
	As per a previous person, was quick to track and become pending then became payable at £0.00. Raised with Top Cashback, but you get no real feedback, only a resultant zero. We will end the contract after a year and go to someone who honours there cashback promise.
	chip_and_pin \| 13 Feb 2011 Report Abuse
	First placed order 23/06/2010 and after chasing and chasing the cashback has finally become payable on 18/01/2011. Not sure whether the problem has been with Virgin mobile or Topcashback, but have had no other problems with Topcashback. Nice to finally have the cash but I will not be using Virgin mobile for cashback again!!
	TomB2010 \| 18 Jan 2011 Report Abuse
	As with the other customer, Cashback indicated that I would receive £50 for signing up to a contract, but although it looked OK at first it then went to £0 and even after contacting Cashback I didn't get a reason why. Don't bank on getting cashback and go elsewhere if you want to be sure of a payout.
	chip_and_pin \| 09 Oct 2010 Report Abuse
	Also have the same problem as recent purchasers. The £30.00 tracked was confirmed at £30.00, then went payable at £0.00???. Now waiting for my enquiry to go though. Obviously virgin never intended to payout, DO NOT USE !!!
	TomB2010 \| 27 Jun 2010 Report Abuse
	Never pay out - Virgin I bought annual travel insurance from Virgin money also join virgin broadband. None of these has been paid out!!!! Never buy from virgin again
	matthewdu712 \| 25 Mar 2024 Report Abuse
	Robbed me of my cash back. Did not get any cashback from them even though I ordered exactly what was eligible for cashback
	robot123 \| 28 Jun 2023 Report Abuse
	Did not track. Cashback claim declined. Awful experience.
	lihorace98 \| 03 Feb 2023 Report Abuse
	Declined my cashback although I have completed the order and received the phone package. Disappointed.
	Qlimax \| 16 Nov 2022 Report Abuse
	Extremely slow and still not paid in full 3 months later.
	Avsie \| 15 Feb 2022 Report Abuse
	Not happy promised £150 got £70
	Angelapitt \| 11 Sep 2021 Report Abuse

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