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trainline Reviews

Reviews and experiences from TopCashback members who have shopped with trainline. Log in to review

trainline Reviews
	Didn’t pay out Tracked, long wait then declined.
	denn \| 24 Jun 2025 Report Abuse
	Pretty poor, really I've used Trainline through TopCashback for many years, but over that period, the 'dynamic pricing' model Trainline has started using, plus the very low (and falling) rate of cashback offered to repeat customers means I'll probably stop using Trainline altogether. For example, today I was ordering train tickets and got a price of £68. I was interrupted during the booking, so I re-started a couple of hours later and guess what - the ticket price had gone up to £103! The cashback payment is literally just pennies, so it wasn't worth my while and I went to Avanti West instead, where I got the same ticket for £63. Although Avanti West aren't on TopCashback, it's better value that buying from Trainline through TopCashback. It would really help of TopCashback had more rail providers on their books. At the moment, there's only Trainline and Railcard, so if you want to avoid Trainline's price gouging, you can't go through TopCashback to buy rail tickets.
	Feverfew \| 21 Jun 2025 Report Abuse
	Doesn't pay out at the higher rates claimed. They are more expensive that using local companies in Europe and don't pay the advertised cashback. Also more complex to make changes.
	BobMonkey9878231 \| 16 Jun 2025 Report Abuse
	Cashback is never the amount advertised I've used Trainline a lot and the advertised cashback is always 8% or 10%. However, I have never earned more than 1%. I've lodged claims but the amount payable never changes. I don't know if I'm missing something but I never get the advertised amount and have lost a lot of money because of this
	Joannesr6 \| 12 Jun 2025 Report Abuse
	Cashback refused even though we clicked on link and purchased straight away Don't bother using the trainline. Refused to pay our £50+ cashback owed because of a 'tracking issue'. This seems to be similar to others and there seems to be no recourse even though I can prove I purchased and the click through shows on my account. Avoid.
	andynut11 \| 11 Jun 2025 Report Abuse
	No cash back given I had done everything right, as well as appealed. I recently booked two return sleeper tickets from Milan to Lecce and expected 4% but got zip. Disappointed.
	FNU_SNU aka alias \| 10 Jun 2025 Report Abuse
	Trainline beware Price on trainline app £155 .... thought I'd go through topcashback instead ..... price was then more than £200 .... watch out xx
	Member7114407230205 \| 08 Jun 2025 Report Abuse
	Great to get a bit back Great to get a bit back, just need a seat now lol.
	Benghazic \| 05 Jun 2025 Report Abuse
	Took a long time This took ages to come through but obviously happy to have it rather than not
	Naginita \| 10 May 2025 Report Abuse
	Not working Since last year, whenever I try to book tickets on this site, I just get the message “Sorry, something's gone a bit wrong” and can't proceed any further. Even clearing the cache and switching browsers hasn’t helped. What I discovered was that if I selected tickets without logging into Trainline, and only logged in at the payment stage, the booking would go through. However, today, when I tried to purchase a Railcard, that same unhelpful message appeared again, so I ended up buying it through the National Railcard website instead. I’ll avoid using Trainline as much as possible from now on. I’ve previously submitted complaints about this to Trainline, but it seems nothing has been fixed.
	Eiskaffee \| 06 May 2025 Report Abuse
	Didn't track orders Avoid, as sadly the tracking of orders doesn't seem to work :( If it's fixed even with 1% cashback it's still something but until fixed don't waste your time.
	yana_rock \| 06 May 2025 Report Abuse
	SCAM?? Cashback declined after an interminable wait. No reason given.
	STUEY4 \| 23 Apr 2025 Report Abuse
	Lots of orders not tracked Not impressed as multiple journeys did not track. Time consuming to have to put claims in
	ruthmendel \| 20 Apr 2025 Report Abuse
	Trainline I was surprised to get a freebie of Spotify the other day just because I'd purchased a few train tickets recently!
	MCDA \| 14 Apr 2025 Report Abuse
	No problems Nice to get something off the fare.
	Benghazic \| 13 Apr 2025 Report Abuse
	Terrible merchant I use trainline quite often and purchases rarely track. Even after providing all the proof for a claim i.e order refs, date & time they still decline the payment. Not even worth 1 star
	Lestel25 \| 09 Apr 2025 Report Abuse
	Avoid Tracked immediately, but declined months later. Not a good experience.
	shelleybean \| 08 Apr 2025 Report Abuse
	No Stars! They blocked and refuse cashback. No cashback given by trainline. We have been through the T&Cs a number of times double checking. All rules followed and correct but no pay out to cashback site. Avoid.
	adam_adam_adam \| 18 Mar 2025 Report Abuse
	Takes ages, then don’t pay Despite following the rules, over a year after purchase they decline and don’t pay.
	toddy445 \| 07 Mar 2025 Report Abuse
	Always need to submit missing cashback claim but they pay out Always need to submit missing cashback claim but they pay out
	Mark_Emerson \| 06 Mar 2025 Report Abuse
	Awful They decline for no reason, it doesn't track.
	Locko \| 05 Mar 2025 Report Abuse
	TERRIBLE I have been waiting for my 2023 cashbacks which were confirmed to be paid, only to see today (28/2/25) that they have been declined by Trainline. DONT BOTHER as they DONT PAY OUT. I've also got a business account with them and now I am cancelling that so they will miss out on all my purchases which are a lot and of high value. Terrible service to say the least
	kristubb \| 28 Feb 2025 Report Abuse
	Scam Cashback confirmed after the purchase, however, instead of paying the cashback, it was declined 6 months later. As a result, you can’t submit a claim as the transaction was made 100 days before. It’s not a single case when I read through the review of Trainline. Obviously Trainline just used the cashback to attract you but then declined it a few months later without any chance to submit a claim. I suggest TopCashback to block this company.
	Member196350191513 \| 28 Feb 2025 Report Abuse
	No cashback received No cashback or acknowledgement of placing the order. I would've gone direct with eurostar if I'd known.
	Suzy654 \| 24 Feb 2025 Report Abuse
	Cashback confirmed, but later declined after several months had passed. Used trainline on 2 occasions to purchase an annual railcard. First cashback proceeded to payable as expected. Second cashback didn't initially track but Trainline later confirmed cashback was owed. After several months in 'confirmed' status however, rather than paying the owed cashback they changed the status to 'declined'.
	phil75832 \| 24 Feb 2025 Report Abuse

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