Get up to 3% of your purchase back when you shop with O2 Join TopCashback Free
Get up to 3% of your purchase back
when you shop with O2

O2 Reviews

It’s fair to say feedback left by TopCashback members who have shopped with O2 through us is mixed. However, having said that, you will be able to read many positive O2 reviews below. There are plenty of people who have clearly been pleased with how quickly they received their cashback, with one saying: “Cashback payable to my account was bang on time — brilliant service.”

Others clearly share those sentiments, with similar comments including “tracked and paid within a month”, “really easy transaction and decent cashback rate” and “tracked quickly and paid out fast”. Our members have also praised O2 for the service they provide, with comments including “super quick and efficient service” and “brilliant — very helpful customer service”. The O2 review feedback on Trustpilot is also mixed, but there are some fantastic reviews.

One stated: “Absolutely brilliant company. The My O2 app is so easy to check your upcoming bill and offers.” Another happy customer said: “I think O2 is brilliant. I have been on O2 for quite a few years now and I have never had any problems, either with the network or the billing.” Their customer service team comes in for praise too, with comments including “always had a great experience with O2, always helpful on chat and happy to assist”. Log in to review

O2 Reviews
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Ordered 12 month sim on 10/7/10 and after tracking at £25 and not the £100 expected with the promise of "uplifting" to the correct amount it has now been confirmed as £25.00 Not a happy bunny with this at all.
  colonelblighty | 22 Sep 2010 Report Abuse
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Took 6 months for transaction to register - grew quite concerned about getting the cashback at all. Appreciate there was not much that TopCashback could do.
  | 17 Sep 2010 Report Abuse
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Very poor, have been waiting for over nearly six months for cashback.
  trayssss | 17 Sep 2010 Report Abuse
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02 were really slow to pay out but did eventually thanks to topcashback team
  laursloan | 16 Sep 2010 Report Abuse
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Very generous level of cashback for relatively small purchase. Everything seems to be progressing as it should.
  Lizzie1812 | 16 Sep 2010 Report Abuse
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Topcashback is the best site. I got cashback on time.
  | 16 Sep 2010 Report Abuse
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Took several months to get the cashback, but eventually with Topcashbacks excellent customer service team we got there. O2 finally have come up with expected cashback and the service is very good. Many thanks
  Burrnie | 15 Sep 2010 Report Abuse
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my £200 from end march has just tracked too!
  hel131163 | 15 Sep 2010 Report Abuse
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Have so far been unresponsive 5 months after my purchase. The £100 cashback was what made me choose a 12 month contract with o2 but it looks like they do not want to pay. I know my tracking works and i always clear cookies before making a purchase. Not tracked, not worth it... Avoid o2 if you are relying on cashback. snides...
  | 15 Sep 2010 Report Abuse
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Finally, the £200 cashback from my 12month sim only order has tracked!!!!(purchased on 31 march and has not shown anything until now) Just hope I get the payment without having to wait months. Those still waiting - Do not give up hope!!
  geelee | 15 Sep 2010 Report Abuse
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Had to fight to get the cashback promised. O2 tried to get away with a far reduced level of cashback. Poor customer service & numerous problems with phone reception - all of which go un resolved.
  Leftie 01 | 15 Sep 2010 Report Abuse
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tracked quickly
  | 14 Sep 2010 Report Abuse
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got paid out in the end although took a while
  suepot | 13 Sep 2010 Report Abuse
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Was a bit wary at first after reading some comments here, but my transaction initially tracked at £25.50 in Aug 2010 then was upped to £100 after 3 weeks. Excellent!
  Mimlloyd | 13 Sep 2010 Report Abuse
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Six Months on and the £200 cashback promised still not seen. Topcashback aren't doing anything about it either. IS IT WORTH STAYING ON WITH TOPCASHBACK, not really. Other cashback sites would have done something by now. Thats not a guess, it's experience.
  speed0 | 10 Sep 2010 Report Abuse
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As with o2 broadand received cashback on time with no hassle :-)
  romslv | 10 Sep 2010 Report Abuse
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This is a complete con!!! I registered for the offer in March and still no sign of the cashback. TCB don’t seem to want to know and I really don’t know what to do.
  | 09 Sep 2010 Report Abuse
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Puchased sim card end of June came within a few days tracked initially for 25 QUID THEN EVENTUALLY AS WAS STATED WHEN I ORDERED IT WENT TO 100 POUND ...TOOK OUT A 15POUND DEAL WHICH AT THE TIME GAVE 100 POUND CASHBACK BUT IS NOW 50 POUND .....SITE SAID PAYMENT WOULD BE MADE 31/08/10 SO CHECKED ON THAT DATE AND MONEY WAS IN MY ACCOUNT 100 QUID SO HAPPY DAYS ALLROUND 5 STAR SERVICE
  collydog | 09 Sep 2010 Report Abuse
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great service as usual
  karl | 08 Sep 2010 Report Abuse
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Signed up for a new 12 month simplicity for £100 cashback, Tracked all the way to payment then changed to pay £0!!!! Would not have signed up for 12 month contract unless received these. Customer service is a joke, received £40 in bank charges becuase they took direct debit from old bank account although confirming to me they had changed details!!!! Stay clear
  | 08 Sep 2010 Report Abuse
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I had applied for a 1 year Smartphone deal when O2 were offering £200 cashback. The tracking did not work. In spite of registering a claim I got no feedback from Topcashback or O2 and am regretting moving from a PAYG deal to a contract. Never again!
  | 07 Sep 2010 Report Abuse
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Very poor, no tracking, no response to TCB enquiries.
  stevem999 | 07 Sep 2010 Report Abuse
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not happy had to chase claim so it tracked and have not been paid out yet waited months shall not get anything else bought 12 month only sim should have received 25 pound dont expect cashback NO NO NO NO
  suepot | 07 Sep 2010 Report Abuse
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Took months to track, (original purchase in jan '10) tracked at the correct amount but has only just become payable at £0.00, don't use if your looking for the cashback. Overall poor.
  | 06 Sep 2010 Report Abuse
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tOO SLOW IN PROCESSING CASHBACK
  | 05 Sep 2010 Report Abuse
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