PayPal help

Why choose PayPal?

PayPal stores and safeguards your details to make paying online faster, easier and more secure.

PayPal can be used at more than 150,000 websites in the UK, from John Lewis to Topshop as well as lots of smaller specialist brands. You can also use it at millions of websites worldwide - so you can get what you want without worrying about currencies or sharing your details

How do I setup a PayPal account?

It is free and easy to join PayPal and start sending/receiving secure payments. Set up a PayPal account to get started today, all you need is an email address.

What is PayPal and how does it work?

PayPal stores and safeguards your details to make paying online faster, easier and more secure. You can use it at millions of websites worldwide.

With PayPal there's no need to keep typing in your details, so you can check out in few clicks. You don't need a balance in your account, just pay using either your bank account or any cards you'd like to register - you'll still get all your rewards points.

Do I have to pay PayPal fees to receive my payout?

No, it's entirely free! PayPal have agreed that our members will not have to pay any fees to receive cashback payouts from us!

Why can't I request a payout by PayPal?

A few of our merchants have restrictions on which payout methods you can use to withdraw your cashback. Some merchants will only allow their cashback to be paid by BACS. To check if this is the case, go to your Payouts page. If a merchant is blocking PayPal payout it will say so in the PayPal area.

I asked for a payout by PayPal; why haven't I received it yet?

When we have processed your PayPal request (which we normally do every working day), then we will send you an email. Having sent your cashback by PayPal, it should appear in your PayPal account almost instantly. Obviously, it might take a little longer if you made the payout request over a weekend or Bank Holiday because it won't be processed until the next working day, and payout speeds can also be affected by seasonal demands.

If you still feel there is a problem with your PayPal payout, then please submit a support ticket.

« TopCashback FAQ's and Help Overview
Can’t find what you are looking for? We are very sorry to hear that, but don’t worry you will be able to send us a 'support ticket' and we will get back to you as soon as we can.

Did you know?

"During 2015, TopCashback employees collectively raised £2077.94 for The Alzheimer’s Society through fund-raising activities."
Customer care team
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