The H Samuel website comes in for particular praise in reviews left by TopCashback customers. One member describes the online service provided as “brilliant”, mentioning the quick ordering process and the great photos of the items which are provided on the website, while as well as the fact that online ordering seems to be straightforward, their “prompt delivery”, “beautiful gift wrapping” and “very friendly and helpful staff” are also reasons why customers have chosen to leave positive feedback.
One happy customer describes H Samuel as being “faster than most other merchants I’ve had cashback from”, while others highlight the fact they received their cashback quickly, with “very prompt in paying cashback” and “tracked almost right away” typical of feedback. One member even describes it as “such a great way to make money whilst spending money”.
Customers who have provided a positive review on Trustpilot, where they have a one-star overall rating, praise H Samuel for their customer service and the Click & Collect option they provide. One customer says a member of staff they dealt with went “above and beyond” after they contacted customer service, while another reviewer explains how that, when she discovered a wedding ring she had bought two days earlier had been reduced, the issue was quickly resolved.
“Fantastic customer service and a faultless transaction overall” is how one person describes their experience, while another explains how they ordered online four times and each time got the order sent direct to the store without any issues.
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