Get up to 1.11% of your purchase back when you shop with FatFace Join TopCashback Free
Get up to 1.11% of your purchase back
when you shop with FatFace

FatFace Reviews

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Fat Face have an impressive four-star rating on our site from members who have shopped with them through us and been inclined to leave feedback. They are often described as a very good retailer who people are happy to recommend, with customers mentioning their “awesome clothing range” and the fact they offer great items at great prices.

Members often highlight the fact that cashback earned through Fat Face tracks and becomes payable quickly, with one impressed by the fact they received free delivery because of a voucher code deal we had on the merchant page.

Despite our members, on the whole, giving them a good rating, Fatface.com has only been awarded two stars overall on Trustpilot. However, customers have left positive reviews congratulating the fashion retailer on their excellent customer service, friendly staff and great clothing designs.

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FatFace Reviews
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Cash back appeared fairly quickly.
  mole67 | 28 Nov 2010 Report Abuse
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Mostly good, cashback paid as promised, BUT if ordering online and returning items, cashback completely deleted, even if garments have been kept - there should be a mechanism to proportionally reduce the cashback according to the adjusted retention of goods
  MJRobertson | 07 Sep 2022 Report Abuse
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Had to lodge a claim
  WildJude | 04 Jan 2022 Report Abuse
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Track ok and pays eventually
  tumblebee | 15 Nov 2019 Report Abuse
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Ever good and help full
  RjD1066 | 18 Jun 2019 Report Abuse
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Declined originally, paid out on claim
  Stufromntu | 07 Apr 2019 Report Abuse
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Well over the average to receive cashback
  Parkmaverick | 07 Mar 2017 Report Abuse
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Very slick and quick service.
  Pete_King | 16 Feb 2016 Report Abuse
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I love Fat Face clothes so was happy when I saw I could get cashback for my purchases. However, the payout seems to take ages to track and I have now had a couple of payouts declined (unsure why, have now lodged a claim) which is disappointing :(
  kshepheard | 06 Dec 2012 Report Abuse
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bought the products late last year they still have not tracked
  vandna_patel | 22 May 2012 Report Abuse
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I love Fat Face, the quality of the products are excellent! It would be nicer if more cashback was recieved though :)
  AmieWilde | 25 Nov 2011 Report Abuse
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very poor and expensive p+p
  alee21 | 15 Nov 2011 Report Abuse
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It has now been over a month and no notification of my cash back from Fat Face, Top Cash Back have chased but no feedback from them either. Something has gone wrong but where?
  Neil is saving again | 01 Jun 2011 Report Abuse
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Good fast cashback confirmation, and at a good rate too.
  tclite88 | 08 Jan 2011 Report Abuse
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Got my first lot of cash back immediately but the second amount has failed to register so far....
  Iestal | 01 Dec 2010 Report Abuse
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The clothes are lovely and I will always shop in Fat Face. However I have been waiting for cashback since February with no sign of it being confirmed.
  Purple_Danielle | 17 Jun 2020 Report Abuse
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Order placed last christmas - still waiting for the cashback this christmas - no point using this retailer via cashback site.
  mrs_huntley | 02 Dec 2012 Report Abuse
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Ordered and tracked in December. Now August but still no cashback. Useless.
  eilidh1983 | 04 Aug 2012 Report Abuse
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Did not track for me.
  jdybnsn | 14 Dec 2011 Report Abuse
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Since my last post, It is now nearly 10 months since the estimated payable date on a tracked/confirmed transaction. All TCB tell me is it will be paid to me once they receive it. I wish it hadn't tracked, then at last they would chase it up. I know estimated payable dates are not always accurate, but 10months wait for a few £ clothing cashback is a little excessive
  Delta9 | 08 Dec 2011 Report Abuse
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Still waiting for cashback to become payable for a purchase made January 2011, TCB have said FatFace have missed their payment cycle for last month but this month it still has not moved to payable 6 months since purchase and counting...
  Delta9 | 15 Jul 2011 Report Abuse
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Bought before Xmas 2010 still no cashback received by 18 March 2011. Furthermore because my wife took back and exchanged a pair of boots from the order in February 2011 as they fell apart the value of these boots has been removed from the qualifying amount for cashback. Not impressed!
  Hawkeye1968 | 18 Mar 2011 Report Abuse
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Refused TCB Payment
Tracked fine but then declined. Took 6 months to advise that they were not going to payout when queried. Disappointed!
  Miss_cake | 16 Jan 2024 Report Abuse
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Tracks, doesn't pay
Last two purchases have tracked but been refused a payout. Near £20 missed out on.
  rmiller69 | 20 Jul 2023 Report Abuse
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Not Recommended
On the last 5 or 6 occasions I have visited and purchased from Fat Face via the TCB website my purchase has never tracked. This used to be a pain as I'd have to submit a claim and eventually it was paid. However on the last three occasions my claim has been bounced because, apparently, TCB were not the last click onto the FF site. I am very particular when it comes to using TCB so I know that this is not the case. For that reason I won't be using FF again. I don't understand why but they are simply not honoring their customers cashback and they are allowed to get away with it.
  Blue70 | 23 Jun 2023 Report Abuse
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