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energyhelpline Reviews

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Reviews and experiences from TopCashback members who have shopped with energyhelpline. Review this merchant

energyhelpline Reviews
	AVOID THIS MERCHANT. THEY DO NOT PAY OUT THE PROMISSED CASH BACK DESPITE TCB SUPPOSEWDLY CHASING/REMINDING THEM. DO NOT BELIEVE THIS "NOT FOLLOWING TERMS & CONDITIONS" MALARKY. EVIDENCE AVAILABLE THROUGH TCB THAT QUOTE/TRANSACTION WAS OBTAINED THROUGH TCB. THEIR CONTINUING LISTING ON TCB IS BASICALLY FRAUD AND TCB SHOULD REMOVE THEM OR APPLY PRESSURE FOR LONG OUTSTANDING (2 YEARS) PAYMENT TO BE MADE. USE OTHER REPUTABLE AND HONEST ENERGY COMPARISON SWITCH SITES INSTEAD.
	MZRIDER \| 30 Aug 2013 Report Abuse
	energy helpline has now payed £14.00 after a wait of five months
	duckpool \| 25 Nov 2011 Report Abuse
	I don't recommend Energy Helpline cashback as my transaction went through several months ago, showing as nil, when I should have received £20 for changing my contract. I raised a formal enquiry straight away and have nudged several times. No response apart from "waiting for retailer". Don't bother.
	2Neptune \| 04 Aug 2011 Report Abuse
	Failed to acknowledge tracked signup. EH becoming very slow and not what it used to be
	m4382 \| 04 Dec 2020 Report Abuse
	Refused to payout even though it clearly tracked on TopCashback.
	bevjc \| 16 Nov 2019 Report Abuse
	This Retailer had very early evidence of a purchase having been paid and is unnecessarily slow in paying in my opinion. I will be wary about using them in future.
	ROBDAVID \| 11 Sep 2019 Report Abuse
	Completed the switch, but it didn't track and Energy Helpline refuse to honour the manual claim. Will go direct next time.
	J_Hamilton \| 10 Sep 2019 Report Abuse
	Note that, if you're considering this 'faster payout' provider, that you will reach Easter before it is even considered payable - if not argued over; yes, that's right - that takes you past Christmas !!!
	m4382 \| 10 Sep 2019 Report Abuse
	Be aware that my switch with British Gas through Energyhelpline, was declined, suggesting an unauthorised code was used; I have never used any codes with any TCB transaction !!
	m4382 \| 22 Jan 2018 Report Abuse
	Just be careful although this merchant was tagged as faster paying. Following my purchase in early June 2017, cashback was not tracked and I need to lodge a missing cashback claim and then was placed on 90 days on hold period for few months of misery for the case to be raised to Energyhelpline. I was given the cashback as pending on 21st September 2017 and on 04th November is turns claimable. So in total it took almost 5 months. For other just beware although the cashback amount is high, there is high chance that the cashback will not track and put you on constant misery. I rate energyhelpline zero if possible. Thanks to Customer Care for resolving my cashback issue though.
	\| 08 Nov 2017 Report Abuse
	The cashback was not tracked and now I am still waiting for customer service to resolve the issue. I chose them over other providers since they was tagged as faster paying and now I just hope that the cashback will track through missing cashback claim although I had to wait merely 2 to 3 months after transaction was made in June and only be lifted from '' On Hold'' today on 4th September. Now had to wait merely few more weeks for customer service to resolve the issue by submitting the claim on their next batch claims manually to Energy Helpline. If you have the options for other merchant, please choose others. I am warning you guys. I seriouly expect I can only get this cashback maybe in December 2017 which is another few more months. If there is zero star, I would rate zero.
	\| 04 Sep 2017 Report Abuse
	Wrong cashback amount
	SLUK \| 11 Jun 2017 Report Abuse
	Cashback claim was declined despite me having an email from energyhelpline that acknowledged the transaction was completed through topcashback. The stats tcb display for this company are a lie so don't be mislead.
	Airframe \| 09 Jun 2017 Report Abuse
	Scam! They refused to pay the cashback despite sending the order confirmation and responding to their confirmation email to say that the energy switch was complete. The switch itself was fine but I would advise going with another supplier that pays out properly.
	fionacapel \| 05 Jun 2017 Report Abuse
	Always seem to have tracking problems with Topcashback, but they're usually resolved with a missing claim submission. On this ocassion Energyhelpline declined, even though my energy switch using them went through. Dissappointing.
	jarnoreg \| 07 May 2017 Report Abuse
	never received cashback - will never deal with energy helpline again
	mariafazz1 \| 29 Mar 2017 Report Abuse
	Wasn't easy to earn cashback. There was a problem in the tracking and took 9 months to get cashback. Thanks to Customer Services for the hard work chasing it up.
	mrk731 \| 23 Feb 2017 Report Abuse
	Changed to dual fuel @£36.80 only paid single fuel rate @ £18.40 why?
	eddiew \| 17 Feb 2017 Report Abuse
	Only paid out half despite switching to a Dual Fuel deal, then had the audacity to decline my claim saying I hadnt clicked through them - AFTER paying the half! Wont be using them again!
	muttywhitedog \| 10 Feb 2017 Report Abuse
	Only paid out half the cashback that they promised. Won't use them again.
	nigelyates \| 30 Dec 2016 Report Abuse
	Was promised £32 cashback but only got half of it, despite using their services for a dual-energy deal (and after a few messages back and forth). Misleading
	Sparchitectus \| 28 Dec 2016 Report Abuse
	Bad only tracked single fuel instead of duel fuel
	lindat5 \| 20 Dec 2016 Report Abuse
	Bought Dual Fuel and only received cash back for single fuel, not happy!
	J8WKP \| 02 Dec 2016 Report Abuse
	Zero Stars - Energyhelpine advertised on top cash back 41.60 fro a duel fuel switch. I initiated this on 26 November 2016. Cashback was later shown in my account within 24hrs of only 20.80. I then received an email on 28 November from the Energy Helpline asking me to call to confirm I had initaited the switch as they had been notified through an affiliate (I presume Topcashback). The email stated if I did not confirm, the swich would not progress. I called them on the 0800 number they supplied and confirmed the details. On 29 November, I received notification that the cashback had now been declined!!!!!!!!! What a Con!!!!!!!
	Marky2405 \| 29 Nov 2016 Report Abuse
	Awful merchant. Switched gas and electric supllier, promised £34, instantly credited £16...raised claim and was rejected twice. Would never use this switching service again due to dishonest behaviour
	StephC0811 \| 25 Nov 2016 Report Abuse

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