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Easy to deal with, easy to use website and do what they say.
Easy, logged onto Topcashback, navigated to Dunelm and hay ho away we go, great easy way to buy online and get rewarded.
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ShropshireLad01_ | 07 Feb 2025
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Didn't Pay Out
Despite the order number and the click through being tracked, Dunelm didn't pay out as they didn't see the click through as the reason for this order.
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mawfollett | 06 Feb 2025
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Didn't Pay Out
Despite the order number and the click through being tracked, Dunelm didn't pay out as they didn't see the click through as the reason for this order.
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mawfollett | 05 Feb 2025
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They don't pay any cashback
I've done everything which Topcashback suggests while going to a merchant site from here but Dunelm didn't acknowledge any cashback. Now when I see the reviews I feel like I should've gone to other merchant.
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devd007 | 05 Feb 2025
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Didn't Pay Out
Despite the order number and the click through being tracked, Dunelm didn't pay out as they didn't see the click through as the reason for this order.
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mawfollett | 05 Feb 2025
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Didn't honour cashback
Simply didn't honour the cashback owed, won't bother again
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eddemonic | 04 Feb 2025
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Do Not Pay Out
Three purchases made over a 3 month period from Dunhelm via Top Cash Back. Use Top cash Back regularly and am always paid by other retailers. Dunhelm denied all 3 purchases and cash back claims. One of the purchases was over £1000. I can provide proof of tracking from TCB, receipts and even delivery confirmations. I stopped shopping with Dunhelm now as it is clearly a scam.
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Sarah891015 | 04 Feb 2025
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Doesn't track!
Two purchases in last couple of weeks following recommended procedures neither tracked! Manual claim submitted, have to wait weeks now for claim to be submitted, then probably rejected looking at previous feedback!
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vrossi46 | 02 Feb 2025
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reasonable payout time
reasonable payout time
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donkeys1 | 31 Jan 2025
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Great
Tracks and pays out as expected.
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Starbitcrazy | 04 Jan 2025
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Good range at user friendly prices, great service
Basically clicked through to the company and made purchase, couldn't be easier through Top Cashback
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ShropshireLad01_ | 28 Dec 2024
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Tracking Issues Twice. Love Dunelm but Cashback looks problematic.
Everything else tracks fast and this is the ONLY shop which has not tracked - clearly there is an issue as there are plenty of cashback disappointments. It needs resolving as it is unfair.
BUT I love shopping here and had great customer service when I needed to return the 1st purchase of a large rug, so it didn't put me off buying but I knew not to expect cashback. I have raised a claim but don't hold hope for resolution reading others experiences. Great shop but cashback issues likely...
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Vixen | 06 Dec 2024
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All recent purchases refused
They claim that the purchases were not tracked. All my recent purchases have been refused despite me clearing cookies/cache etc . I even have photos of the website at the time, confirming that it was tracked. Surprisingly my purchases with other companies are always tracked…
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asimeniamer | 03 Dec 2024
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They DO NOT PAY!!!
Used this site as per usual. Had to submit a claim (Which has always worked with other retailers) and they said they dont believe I use TC to make the purchase...wth? DO NOT USE
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PeeTeeDeez | 03 Dec 2024
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Scammers
Declined my claim, won’t be using again.
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barsoox | 03 Dec 2024
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Dunelm
I have never had a Dunelm cashback paid automatically without having to raise a claim via Top Cashback customer services. All claims have then subsequently been declined by Dunelm but then resolved by Top cashback customer Services.
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Sue51515151 | 17 Nov 2024
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Another Corporate cop-out
Absolute joke! Why do Top Cashback have links with these companies when they clearly never pay out even though you meet all of the requirements. Then you have to chase up because it doesn't track the original transaction. After which you wait for months only to be told you are unsuccessful.
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Bsinclair23 | 06 Nov 2024
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Easy Peasy
I always use Dunelm’s excellent click and collect service and the cashback has always been paid out promptly.
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Sh0ppertunity | 05 Nov 2024
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Didn't Pay Out
Purchased a sofa from Dunelm via TCB. Should of received £45 cash back and received nothing. No trace of the transaction apparently. I've had no issues receiving cashback from other vendors on this platform so clearly this is another case of Dunelm not following through on cashback promises.
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Sarah891015 | 04 Nov 2024
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Great
Really happy with items purchased and cash back received with no issue
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Lynz86 | 28 Oct 2024
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Great cash back
Don’t use dunelm much but I should do a lot more, really good cash back and site is so easy to use.
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SusanSimmill | 10 Oct 2024
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Good product and sent on time
Fast and helpful services
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helenalailing | 06 Oct 2024
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Fails to track
Failing to track more and more often. When disputes are raised they state they are unable to locate the transaction. Complete waste of time
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Graeme83 | 20 Sep 2024
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Transaction cannot be traced
Transaction cannot be traced but I did use TopCashback to buy
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ngyuishing | 12 Sep 2024
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Dunelm can't find my order
My cashback didn't track so I submitted a claim. After several months it was declined as Dunelm cannot find my order. I gave them the order number so I don't know how they cannot find it.
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shoppingjames1983 | 10 Sep 2024
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