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Get up to £0.00 of your purchase back
when you shop with Cellar by Waitrose & Partners
Cellar by Waitrose & Partners Reviews
Reviews and experiences from TopCashback members who have shopped with Cellar by Waitrose & Partners.
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Cellar by Waitrose & Partners Reviews
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Refused Cashback!
It seems I am not alone. It is suggested I have received Cashback from Waitrose Cellar. I have not. I am disappointed as I am a loyal John Lewis customer.
Surely TopCash can put some pressure on them?
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AgrupadaG | 03 Dec 2024
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0% track rate
Ordered twice this year. Neither time has tracked. No response to missing cashback claim yet (waiting about 4 months so far for the first claim).
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dgbennet | 16 Oct 2024
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Gone downhill fast
Waitrose stock one of my favourite wines that I order regularly and cashback used to be prompt but over the last 9 months or so it's really declined. Purchases do not track meaning a claim has to be raised - I've still got 2 outstanding from 5 months ago. Topcashback also keep promoting increased rates that draw business but the cashback doesn't materialise.
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zna50 | 22 Aug 2024
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Never tracked!!
Ordered for a few times but never tracked. Each time when I contacted customer service, I was replied no record of clicking. I didn’t experience the same situation for other merchants but only cellar by Waitrose! This stopped me from ordering from them again!!!
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joyce02 | 03 Jun 2024
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Had to manually track and was later declined.
Had to manually track and was later declined.
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sgm1979 | 24 May 2024
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Never Track Properly
I have made at least 6 transaction with this merchant but they never tracked my activity. Submitted multiple claims but take many months to respond and always conclude that they cannot identify my activity. Very weird and annoying.
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Andy03 | 25 Mar 2024
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Amazing wine and no hassle in feedback
Hassle-free cash back transaction
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12413074822 | 26 Feb 2024
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Won't payout
The cashback didn't track so I raised a missing claim. After 4 months they have rejected it saying they have no trace even though I have receipts confirming over £250 spent.
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Pete_Lumsden | 02 Mar 2023
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Never tracks -always have to request it
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Jo_Bascombe | 18 May 2022
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Excellent service and prompt
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TybiMor | 02 Mar 2022
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Three months until payout
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JohnnyD | 08 Dec 2021
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Diabolical at cash back. Still waiting for a claim from 6 months ago and however many “nudges” I do there is no movement on the promised cash
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A_Richardson | 07 Nov 2021
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Tracked and paid in good time
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Paulcarly8485 | 10 Jul 2020
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Tracked fine and paid out within 8 weeks
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Mark_Emerson | 06 Jul 2020
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Hit and Miss. More than likely to be declined
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williemaykit | 14 Mar 2020
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Quick payout, no hassle, top seller
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Paulcarly8485 | 06 Jan 2020
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Easy to work with and good products thanks
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LauraMasonByers | 16 Jul 2019
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Nice to do business with... tracked and paid promptly
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JammyG | 03 Jul 2019
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Cashback paid reasonably quickly. No issues.
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cfpg02 | 10 Feb 2019
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The cash back is great but for all gifts I order they do not attach the gift message !! None of the recipients knew it was from me !!
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Rdiggins | 31 Jan 2019
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Lied about not being the last referral. I always use a new incognito session, so I seriously doubt this.
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Stiv | 22 Jan 2019
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Super fast payment. Went from pending to payable straight away in under 3 weeks
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markcemerson | 02 Jul 2018
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