TopCashback FAQs and Help

Why can I see no mention of cashback in my account?

Cashback transactions may take a good few days to show up within your account pages.

But if you have already waited more than 7 days after making your purchase and there is still no sign of your cashback, then the best thing to do is to lodge a Missing Cashback Claim and we'll be able to look into it for you.

Please be aware, though, that TopCashback Compare transactions may take up to 60 days to track to your account, so don't worry if a transaction with this merchant isn't showing after 7 days.

Please note, if your transaction has tracked, but with £0.00 cashback, then that is another matter (see appropriate link below).


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Did you know?

"In 2005 we helped people save on £50,000 worth of their shopping, today we're helping people to save on over 1 Billion pounds worth of shopping every year."
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