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Get up to 2.1% of your purchase back
when you shop with Walls and Floors
Walls and Floors Reviews
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Reviews and experiences from TopCashback members who have shopped with Walls and Floors.
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Walls and Floors Reviews
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Brilliant quick service...
Cashback paid and there was a discount at the time but going back to the same company again for more tiles
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Kellyleigh73 | 07 Oct 2023
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declined for no reason months after order so cannot lodge claim!
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annefathi | 08 Jul 2021
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Worst customer service We ordered the tile on Sunday evening with a delivery date for Tuesday. As the builder suggested us to get some extra tiles just in case, we contact them first thing Monday morning (9am) to increase the amount for our order. With so much time before the delivery, Walls and Floors can not amend the amount or cancel our order.The online chat customer service was also slow in responding and shows no intend to help me resolve my problem. They are merely replying in a systematic way with the same reply. We are left with no choice but to pay £20 pounds delivery charge for tiles that's half of the delivery price.
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clovej03241 | 23 Sep 2019
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Really goo company to buy from
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alanoliver3 | 22 Jul 2019
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They had declined my claim before I even received my tiles!! I did not use a free sample code i had from the sample I purchased previously to ensure I got cashback!! Not Good!!!
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butterscotch | 03 Oct 2018
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Declined even though voucher displayed prominently on their website was used.
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chrisksaunders | 05 Sep 2018
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I am not happy with Walls and Floors. Everytime i have purchased through Topcashback my claim has been declined. There is no mention of no cashback due to discounts being offered yet the claims are declined. On the first occasion they approved my claim for missing cashback but it is frustrating and now i have had to lodge a second claim! Disappointing Walls and Floors. I only ordered through you because of it!
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crazytownuk | 23 Aug 2016
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cashback always declined if you use their offer they advertise ontheir own site as they say it is not one they publish on TCB. They then deliver incorrect tiles or broken tiles. I had to wait three times for incorrect tiles to be colelcted and twice to get the correct tiles delivered. Will not pay compensation either. Their only saving grace is their price is cheaper than i found anywhere else.
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langfordclose | 28 May 2016
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Two orders, both tracked OK and declined - very disappointing. Not had any issues with the tiles so far (as others have said they are delivered quickly and are good quality) but I don't understand the issue with non-paying cashback..
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jayeomans | 05 Jan 2016
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Fantasic paid cashback as stated.
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mgandhi75 | 23 Dec 2015
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do not use do not track cashback
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kforeman | 10 Dec 2015
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Got the cashback eventually. When I originally made the purchase the cashback was declined. When I raised this I was told that I probably didn't follow the correct procedure. Strangely the cashback has appeared a while later
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danbcn | 31 Oct 2015
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I have used this company twice and both times cashback has not been logged!! Still waiting!
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kforeman | 03 Oct 2015
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Very quick and oh so easy.
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m_h_r_willis | 19 Aug 2015
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Not great, ordered through their website through TCB and they said we didn't so didn't get money. Not our fault if it was link to not going through there on a previous occasion. Disputed and they still wouldn't pay.
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D1an3 | 11 Jul 2015
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Cashback never tracks when you use sale codes from their site. When missing claim submitted will always return with 'not the last referral agent' even though times of click through and order match precisely. Poor show - if they cant stand by the cashback offered they shouldn't be on the site. Wont be using again.
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allyjb | 21 Jun 2015
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Refused to pay, lodged claim and Topcashback said they didn't tract it correctly, so I miss out due to a system failure, will not use again.
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LeonaDevon | 18 Jun 2015
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Tiles were delivered ok although there were several broken/chipped tiles in the first delivery. They were replaced but time was against us then. Refused cashback so far therefore a claim has been submitted. Why don't TCB just remove this Merchant as there are several similar reviews? Company seems fine, but don't rely on getting cashback.
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ARTiSAN | 14 May 2015
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Cashback was refused, said we hadn't went through topcashback but we had and it had recorded. Filed cashback claim but still refused.
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Louix | 24 Mar 2015
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They claimed that we hadn't come via the top cashback website to get to their website. This is untrue as wwe went via Top Cashback and the website told us that our click had been registered. They seem to avoid paying out at all costs. Won't be using them again as the cashback was one of the reasons we went with them as it made them cheaper than other retailers. Avoid.
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Member912460896615 | 01 Mar 2015
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refused cashback saying TCB were not last referrer, which was utter nonsense. company fine, but don't expect to get cashback
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Neil_Clarke | 14 Feb 2015
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