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Get up to £46.00 of your purchase back when you shop with Uswitch Energy Join TopCashback Free
Get up to £46.00 of your purchase back
when you shop with Uswitch Energy

Uswitch Energy Reviews

uSwitch have received an overall four-star rating from TopCashback members who have provided us with a review after using their switching service. Customers seem particularly pleased with the amount of money they have been able to save on their energy bills, with one member saying they managed to cut their costs by £400.

uSwitch are also praised for their no-hassle switching process and the fact the website is easy to use to find the cheapest energy prices. Some members are impressed by the fact you can switch using your phone, as well as receive reminders telling you when you can next switch and save yourself even more.

The one thing which stands out when reading uSwitch reviews on Trustpilot is how complimentary people are about their customer service, which has no doubt helped them to achieve an ‘excellent’ overall five-star rating. Positive reviews mention knowledgeable and helpful advisors who explain things clearly and in a professional manner, while other people were surprised by how little time it took to switch - three minutes in one case.

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Uswitch Energy Reviews
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Great transaction
Paid out full amount, but was slightly later than it said it would be. Thanks.
  Steven_1234 | 12 Feb 2026 Report Abuse
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Fantastic
Excellent experience with Uswitch, would highly recommend
  newstarts | 09 Feb 2026 Report Abuse
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long overdue cashback
Uswitch's processing of cashback through TopCashback is extremely slow. Despite a promised processing time of 80 days, it took over five months for the payment to be made available. Customer service was largely unhelpful, as their only response was to advise contacting TopCashback directly.
  Member12111465519329 | 09 Feb 2026 Report Abuse
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Took much longer than expected
I used Uswitch to change energy supplier in August 2025. The payout was meant to have been paid once the 90-day validation window had passed. This didn't happen, but I was finally paid in February 2026 (six months after the switch). Topcashback needs to update the terms so people have a realistic expectation of when the cashback will be paid.
  ShamTheSlayer | 09 Feb 2026 Report Abuse
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Thanks Uswitch and Topcashback
Paid out as always, although took a little bit longer than usual this time to become payable.
  carobinson3 | 09 Feb 2026 Report Abuse
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6 months and not a whiff of the cashback
Tittle says it all, avoid.
  chrismo23 | 08 Feb 2026 Report Abuse
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Came from confirmed to pending
It's been 17 months and nothing. Reversed from confirmed to pending. Promising when you pay, but not delivering. Avoid as plague.
  jumbolek | 05 Feb 2026 Report Abuse
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Still waiting
Over 5 months and still no validation. Will encourage others to avoid!
  leemccoy | 01 Feb 2026 Report Abuse
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5 months still not confirmed
Should be paying out after 8 weeks but 5 months and still not even confirmed
  claresugarlandthomas | 29 Jan 2026 Report Abuse
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Avoid
Its been 6 months. Still nothing. Others have paid on time. It seems uswitch are happy to take your custom, but not happy to pay
  EllDee123 | 25 Jan 2026 Report Abuse
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Terrible
Switched using Uswitch in August 2025 and it still hasn’t been confirmed. It says estimated payable is 8 weeks, contacted topcashback to be told it’s 8 weeks from 90 days after switching. It’s been 10 weeks since that time and still no confirmation. Would avoid them in future & losing faith in topcashback itself.
  Demileeburns | 25 Jan 2026 Report Abuse
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Will it ever payout?
5 months and cashback is still pending, think I've been conned by uswitck, Topcashback.
  gazrid | 13 Dec 2025 Report Abuse
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6 month and not a penny
still waiting after 6 month. avoid
  xarokktime79876 | 11 Dec 2025 Report Abuse
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Took a whole year to pay up
valid claim. Took exactly 1 year to get my money. No idea why. Numerous chase ups and nudges. Ridiculous
  Kopchadder8 | 25 Nov 2025 Report Abuse
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Terrible delay. Fully expected them not to pay. Will not use Uswitch again.
It took 5 months for them to pay the cashback. I don't know how other people operate but I take the cashback into account when making choices and certainly will not be dealing with Uswitch again. An energy deal is a big decision and a large outlay for most households and they are not helping in a cost of living crisis with brehaviour like this.
  shimbabybear | 13 Nov 2025 Report Abuse
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Declined after approving!
Absolute waste of space. By all means find the best deal through them and then go direct with the company. Even if no cashback on offer at least you have the satisfaction of knowing uSwitch are not getting a commission after promising yours and the declines. Terrible company
  thykingmaker | 28 Sep 2025 Report Abuse
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No cashback in over a year
I have been waiting for over a year for this cashback claim to be progressed. If I could leave no stars I would and I would recommend that no-one uses USwitch for their energy comparisons.
  tooslownogo | 22 Sep 2025 Report Abuse
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Cashback
Cashback ...Didn't track....
  holmsey22 | 16 Aug 2025 Report Abuse
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Paid out
Great transaction, paid out the correct amount, but had to wait a bit longer than expected. Thanks Uswitch and Topcashback!
  Topss | 08 Aug 2025 Report Abuse
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no
Good pay out
  H2FoaJ4BN | 18 Jun 2025 Report Abuse
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Declined after confirming!
Waited 5 months for it to go from pending status to confirmed. Then after a week it went to declined. Rubbish! Try cashback deal directly from the energy supplier instead.
  jonathan_bowden | 01 May 2025 Report Abuse
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Way too slow
Still waiting for a cashback payout to even be confirmed 9 months after transaction. Pointless, so probably won't bother using them again.
  bunkum | 28 Apr 2025 Report Abuse
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very very slow payment
took over 7 months to get my cashback and that's because top cashback got in touch with u switch
  taylord12 | 23 Apr 2025 Report Abuse
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Thanks so much Uswitch and TCB!
Thanks so much Uswitch and TCB!
  Steven_1234 | 16 Apr 2025 Report Abuse
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Always paid out so far. Great service!
Always paid out so far. Great service!
  carobinson3 | 16 Apr 2025 Report Abuse
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