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Get up to 3.5% of your purchase back
when you shop with Theatre Tickets Direct
Theatre Tickets Direct Reviews
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Reviews and experiences from TopCashback members who have shopped with Theatre Tickets Direct.
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Theatre Tickets Direct Reviews
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Cashback did not show on my account, had to wait months to resolve
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Restless_Energy | 21 Nov 2018
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I booked 3 tickets to a West End play- the transaction went through and the money was debited from my bank account. Shortly after, I received an email (not even addressed to me, but to "customer") saying the tickets were cancelled. It seemed like a standard template email, "dear customer.. nothing we could do.. sorry for inconvenience.. etc.). The company made no effort to fix the error - they did not offer alternative tickets for that show on a different night or tickets to another show. Essentially, they did not care enough to do anything about it. Also, it took 4 days to refund the money - I think its a disgrace that they can take money off someone in a split second, yet they expect you to wait 4 days to get your money back, even when they messed up. I emailed to query what had happened and after the first person ignored my emails, I tried again. Eventually, I was emailing the Managing Director (I gather that its a small company) - he was less than helpful and unapologetic - he just rehashed the same standard responses ("sorry for inconvenience.. a system error... nothing we could do, etc..). He also began by saying the money had NOT been taken from my account when it quite clearly had been. All in all, a very unpleasant experience. They took my money for four days, cancelled my tickets and didnt offer any sort of meaningful apology. My advice to others would most certainly be DO NOT USE THIS COMPANY
Any posts on Facebook etc are deleted immediately so I wouldn't be surprised if they deleted them from review pages either meaning customers aren't getting a full idea of what the company are actually like.
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| 23 Jan 2013
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I have to post a negative comment here as a disappointed parent. I ordered tickets for my kids and these were accepted and the money taken from my card. The next day I received a phone call blaming a "computer error" and saying that I had to pay for more expensive tickets. I declined and was told that the money would be refunded after a 4 to 5 working days.
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TonkaToys | 19 Dec 2012
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Do not use this merchant. Bought tickets a couple of months ago. No cashback received and merchant have not acknowledged the transaction.
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gooner42 | 30 Jun 2010
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Very quick and reliable tracking, and fast payment. Also very good company always have good priced deals for tickets and sent to you quickly. Definelty recommended.
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| 24 Feb 2010
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Very quick tracking and confirmation, and good seats too, recommended!
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Harj | 17 Feb 2010
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Great serice. Cashback tracked quickly.
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Cattigger | 05 Jan 2010
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tracked and paid very quickly :-)
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Jasonaldo | 11 Dec 2009
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Kerrrrrrching. Good service, email confirmations, would highly recommend.
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| 14 Nov 2009
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Worked out fine :) Cheap theatre tickets in the first place too :)
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Stephen7372 | 04 Nov 2009
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Theatre tickets cost me more money than from other websites.Check elsewhere before buying.
Cashback paid swiftly.
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sirtighttrousers | 03 Sep 2009
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Quickly recognised and the tickets were delivered promptly. Would recommend.
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Helen41 | 29 Aug 2009
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Received cashback quickly with no problems, and very good deal on the tickets bought, too!
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Andwynn | 17 Aug 2009
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Very easy transaction. Emailed within minutes and collected tickets at door. Cashback tracked quickley. Thank you
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MollySnuffy | 28 Jul 2009
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really fast payable allready,great
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puglia | 25 Jul 2009
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went through smoothly
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bargainbasement | 03 Jul 2009
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Tracked very quickly with no problems. Would use again
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kes1964uk | 23 Jun 2009
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Cashback tracked quickly, and also saved a fortune on the face value of 5th row seats!
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morefreestuff4me | 19 Jun 2009
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Tracked within hours and half price tickets brilliant
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bosschops | 10 Jun 2009
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very good wickets for price, tracked quickly
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cewood | 26 Apr 2009
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This is a great website. Got tracked straight away without any problem. Highly recommended.
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y93gdm | 22 Mar 2009
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Great ticket price and service. Not yet collected tickets at box office so hopefully no problems.
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mishy | 18 Mar 2009
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Cash back came thru the following day. Top notch service.
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| 28 Feb 2009
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