|
Won't use them again
They declined my legitimate cashback for travel insurance, with no reason. I even have proof of the insurance and holiday! The only reason I went with them was because of the cashback. I won't be using them again, for anything.
|
|
| |
lemonzaz | 28 Jun 2025
Report Abuse
|
|
|
quick payment
quick payment and easy to use website
|
|
| |
donkeys1 | 27 Jun 2025
Report Abuse
|
|
|
Scam artists
Purchased insurance, Topcashback was refused with no reason whatsoever.
|
|
| |
Nonne51 | 26 Jun 2025
Report Abuse
|
|
|
Refused legitimate Cashback claim
Followed the TopCashback link to purchase Annual Travel Insurance and Staysure have refused to pay out, claiming they could not see the purchase, despite my online purchase! This is clearly an excuse not to pay out and I will not go with them again, I only used them this time because of the Cashback. Would be 0 stars but I’m not able to put none in.
|
|
| |
Redpandanaga | 19 Jun 2025
Report Abuse
|
|
|
Never paid the 20% advertised on an annual policy
I took out an annual policy and after a year of chasing I’ve been advised that the 20% will not be honoured as it’s not guaranteed.
|
|
| |
Kag | 30 May 2025
Report Abuse
|
|
|
No cashback
No reason just declined the cashback - took 2 annual policies and not a penny !
|
|
| |
Kirst1234 | 30 May 2025
Report Abuse
|
|
|
Great service when needed
Yes I had to chase up the cashback on this occasion and I had to pay extra for an additional ailment that had arisen, a good job i did though as the condition worsened very quickly and I had the need to make a claim. The claim was handled without any issues, documents they needed for the claim were easily uploaded and I was kept informed via a portal of the progress. My claim was paid in full, all but a small excess for cancellation within about 3 weeks. Great service when it was needed most.
|
|
| |
Stanian | 14 May 2025
Report Abuse
|
|
|
No cashback
No cashback, very disappointing - ended up switching providers
|
|
| |
DashaToalepaialii | 06 May 2025
Report Abuse
|
|
|
Be wary
The incorrect cashback was received, not even close to the advertised %. I’ve been chasing and awaiting feedback back for 7 months and still have no resolution. I wouldn’t rely on the cashback amount again.
|
|
| |
Kag | 25 Apr 2025
Report Abuse
|
|
|
Cashback declined
Cashback was tracking fine. Then all of a sudden months later it got declined. Reason was vague and didn't make sense. Staysure are good but wouldn't buy for the cashback!
|
|
| |
justbecausedude | 15 Apr 2025
Report Abuse
|
|
|
3 months to pay out after a lot of aggravation
Having bought travel insurance from Staysure before via Top Cashback and receiving the cashback very quickly I bought an annual insurance policy whereby I should have received 28% cashback. The usual message from Top Cashback popped up saying my visit had been recorded. When I didn't receive the cashback I claimed and eventually was told that this had been declined and for them to go back to the retailer needed the order confirmation. I therefore had to send all the documents with personal details so that they could see when this was purchased. I also put in a complaint to Staysure and the payout appeared. Whether it was due to that I don't know but I would advise everyone to make proper records and print screen the recorded message etc etc. This was a lot of money just to let it go so I'm gad I persevered and got it after 3 months.
|
|
| |
Member978385392614 | 25 Mar 2025
Report Abuse
|
|
|
Wait is too long, it was nearly 9 Months before the Cashback was paid,
The Cashback amount is good but waiting 9 Months for it to be paid is not!
|
|
| |
Deek333 | 06 Feb 2025
Report Abuse
|
|
|
Declined cashback for legitimate purchase
They declined cashback, no comment, no appeal function. Their customer service team are the worst I've ever dealt with. Also dishonest with their refer a friend scheme, didn't give those vouchers out either. If they're this dishonest at point of purchase how bad must they be if you need to claim.
|
|
| |
Meaby | 31 Jan 2025
Report Abuse
|
|
|
Fast to payout
Fast to payout
|
|
| |
mark_mackey | 10 Jan 2025
Report Abuse
|
|
|
CASH BACK NOT SEEN
When I took out the policy it did not appear in the cash back system it took a claim to get it on to my dashboard. Once agree it was quick and easy. Don't know if this was Top Cash backs problem or stay sures?
But happy to get cash back in the end
|
|
| |
darrenwiggins | 09 Jan 2025
Report Abuse
|
|
|
Paid within 6 weeks
Bought Single trip policies and cashback paid out in about 6 weeks.
Actually had to claim for the first time ever on a previous policy. First flight cancelled before a xmas escape. Rebooked on a flight 4 days later. Luckily I had not hotel costs at the other end, but I did have to cancel a car hire that I had that I'd paid £400 for. Car hire co wanted to reprice at it was now going to cost £1700. Insurance policy wouldn't cover that. Found an off airport site that was £420 for the new duration. No help from insurance unless I'd purchased some other feature that didn't make it clear. I got some money back for the delays I'd missed. It's a different claim company to the insurance company but they all work like this!
|
|
| |
Welcome_everyone | 16 Dec 2024
Report Abuse
|
|
|
Good cashback
I had to chase Topcashback to nudge StaySure after 7 days as my cashback reward did not automatically appear in my account after purchasing worldwide travel insurance for my elderly parents. Topcashback kept me informed of their communications with StaySure and eventually Staysure did pay out. It took about 2 months but when you are getting over £240 back it was worth the wait, so thank you to both Staysure and Topcashback. Despite the delay I would definitely use Staysure through Topcashback again.
|
|
| |
Jacrs | 21 Nov 2024
Report Abuse
|
|
|
Bought an expensive policy cashback was declined
Cashback was declined for no reason, bought an expensive policy for a family member with pre-existing medical conditions.
|
|
| |
Sushi123 | 13 Nov 2024
Report Abuse
|
|
|
Did pay out cash back.
Didnt pay out cash back.
|
|
| |
Tiffyannab | 11 Nov 2024
Report Abuse
|
|
|
False cashback
Cashback was declined the day before we returned from our holiday.
|
|
| |
floss2177 | 05 Nov 2024
Report Abuse
|
|
|
Payout questionable
Single travel policy. Bought 4 May 24 and still showing as confirmed as of 22 September. That's 141 days from purchase and 63 days since return from the holiday the policy covered. Don't hold your breath for a payout - I'm not
|
|
| |
Robojo123 | 22 Sep 2024
Report Abuse
|
|
|
Falsely luring you in with cashback
Expecting over £21 cash back after buying a yearly travel policy... my husband also purchased a policy at the same time.. both our cashback claims were declined... giving no reason at all.. whilst Top Cash back tried to help they advised that Staysure were not accepting queries on declined claims... yet they still seem to promoting offers for new policies which likely won't to paid...
|
|
| |
MellieRob | 15 Sep 2024
Report Abuse
|
|
|
Alway a good experience
Always a good experience, price gone up a bit, plenty to choose from on top cash back (the Best)
|
|
| |
iantyler635 | 25 Aug 2024
Report Abuse
|
|
|
Very disappointed
I always used topcashback because I trusted this site and I always it on all my online shopping and this is the first time I was disappointed because I used it on staysure travel Insurance and until now the cash back still didn't appear.
Very disappointed
|
|
| |
Leighya | 15 Aug 2024
Report Abuse
|
|
|
Avoid like the plague
Avoid this company. They are unethical and immoral. You won't get your cashback and the cancellation process is scandalous. I'll be reporting them to the ombudsman.
|
|
| |
HarasEllis | 30 Jul 2024
Report Abuse
|
ENTER
